Senior Software Support Engineer

• Mar 2020 - Present

Leading software support operations side of IT which includes ensuring all software support requests are tracked and handled appropriately, managing documentation creation for the IT knowledge base, identifying inefficiencies in IT software service delivery and developing improvements to those processes, and working closely with the new Software Support Specialist acting as both a mentor and point of escalation for software incidents and service requests.

Programmer

• Feb 2016 - Present

Using C#, VB to create .NET and MVC web applications and websites. Pulling reports as needed using SQL.Write APEX and SOQL.I have also created a REST API to allow integration between Salesforce and a few of our websites.

IT Support Specialist

• Oct 2018 - Mar 2020

I handle all calls from our members and assist them in quickly resolving their issues.

Contractor

• Jan 2016 - Present

Assist AMI as needed with their Unity Applications. Built Demo/Prototype for RM Design Assist AMI as needed with their Unity Applications. Built Demo/Prototype for RM Design

Mobile Application Developer

• Jan 2016 - Feb 2016

Gameplay Programmer

• Jul 2015 - Jan 2016

Maintained and added new features to : Trivia and Poker TV applications, Network Messaging, and Mobile Application. Maintained and added new features to : Trivia and Poker TV applications, Network Messaging, and Mobile Application.

Manager of Team Development and Growth

• Sep 2014 - Jun 2015

My responsibilities included:Finding new talentManaging and conducting the interview processTraining new employeesHelping employees acclimate

Project Lead

• May 2014 - Jun 2015

My responsibilities include:Working with management to plan and achieve the customers needs.Provide knowledge and support to each of the members on my team.Make decisions/judgments based on the needs of the customer.Negotiating for the resources that my team requires to make our deadlinesCommunicating the status and needs of the project.

C# / Unity Developer

• Jul 2013 - Jun 2015

I wear many Hats at Atlatl:QA Tester: Run through our various applications as they undergo development and look for bugs or behaviors that aren't what we expected.Bug Fixer: Dive into our various projects to fix the the bugs that appear through testing.Programmer: Code projects using Unity/C# language to produce applications on Ipad.Build Master: I handle all projects that go out to external people.

App Developer

• Jun 2012 - Jun 2013

I handled the design and implementation of a new web and iOS based application from whiteboard concept to full working prototype. Most of my time was spent coding in C# and designing the various user interfaces. I was a team of one which required a lot self management and planning my own sprints based on the needs set forth by my boss.

Intern

• May 2012 - Aug 2012

C# Scripting and UI Design

Lead Level Designer

• Sep 2011 - Jun 2012

I designed the flow for the levels and also a few of the actual levels myself. Coordinated with other group members to make sure the work was getting done correctly. I designed the flow for the levels and also a few of the actual levels myself. Coordinated with other group members to make sure the work was getting done correctly.

Cashier

• Oct 2004 - May 2010

I started off gathering shopping carts, got promoted to bagger, got moved to another store, got promoted to cashier, changed stores, got promoted to self check out. I started off gathering shopping carts, got promoted to bagger, got moved to another store, got promoted to cashier, changed stores, got promoted to self check out.