Jonathan Ong

Director of Revenue Management at Vacatia
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Contact Information
us****@****om
(386) 825-5501
Location
New York, New York, United States, US
Languages
  • Chinese - Cantonese -
Skills

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Nicole Longchamp

Jonathan is the consummate Hospitality Professional. His compassion and composure shone brightly as he warmly supported my colleagues and myself as the Front of House Team. He consistently showed his appreciation for our collective efforts bringing to life a new brand to the Greater New York area. The hospitality industry is an extremely dynamic one and Jonathan never failed to remind us to take one guest at a time, making every challenge into an opportunity. It has been a true honor to work with him.

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Credentials

  • Financial Management
    Cornell University
    Aug, 2012
    - Nov, 2024
  • Hospitality Marketing
    Cornell University
    Jun, 2012
    - Nov, 2024
  • Master Certificate in Hospitality Management
    Cornell University
    Jun, 2012
    - Nov, 2024
  • Hotel Revenue Management
    Cornell University
    Feb, 2012
    - Nov, 2024

Experience

  • Vacatia
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Director of Revenue Management
      • Aug 2022 - Present

      Revenue Management with a focus on timeshares, short-term rentals, and vacation rentals. Revenue Management with a focus on timeshares, short-term rentals, and vacation rentals.

  • Five Star Senior Living
    • Hospitals and Health Care
    • 700 & Above Employee
    • Director of Sales and Marketing
      • Nov 2020 - Nov 2021

      I took an opportunity to head sales development in a different industry. We were able to turn around a business that was losing sales momentum for over three years with the following strategy: 1) Sales enablement: By establishing a new operational standard that exceeded customer expectations, we equipped all the operations team with the tools and mindset to drive sales. 2) Sales referrals: After listening to and executing on our customer feedback, I renewed a referral program to drive our most profitable source of business (lowest CAC and highest LTV). 3) Modern day marketing: I shifted the marketing budget from print to digital and drove customer testimonials via video and google reviews. I also took community events and created B2B/B2C ads to drive the top-line sales funnel through brand awareness. The results were: 1) We improved the customer experience with the same team members. Resident satisfaction increased from 39% to 80% year over year. 2) Sales exceeded pre-pandemic pace by 172% and was on track to more than 2x within six months. 3) I was promoted to Assistant Executive Director overseeing sales and operations within three months. Show less

  • SH Hotels & Resorts
    • United States
    • Hospitality
    • 100 - 200 Employee
    • Area Sales Manager, Transient
      • Oct 2019 - Nov 2020

      At the Princeville Resort in Kauai, Hawaii: Our parent company bought the St. Regis, Princeville hotel with plans to remodel it to 1 Hotel Hanalei Bay. During this transition period, we operated the hotel as a The Princeville Resort and I oversaw the transient market (leisure and wholesale) for both domestic and international business. Princeville Resort Kauai - transitioning team, transient sales 1 Hotel and Homes, Cabo - opening team, pre-opening sales1 Hotel West Hollywood - task force team, leisure and wholesale salesMore important than surpassing the goal (which we did) was the environment of sales enablement we created. We were able to create an “ownership” mentality where the team members were involved and educated on how we made decisions. This alignment helped us bring repeat business for our travel partners, our hotel, and our local community. Show less

    • Area Manager, Revenue and Sales
      • Mar 2018 - Sep 2019

      Here, I ran a segment of the business and continued my growth in revenue management.In revenue management, I oversaw two of our New York City hotels and focused on our pricing strategy to outperform the market. Additional capabilities included forecasting, yearly budgeting and collaborated with our travel partners.Baccarat Hotel New York - revenue and distribution1 Hotel Brooklyn Bridge - revenue and distributionIn reservations, I oversaw the total performance of an outsourced call center / contact center that served as a revenue stream for our company. With an emphasis on engagement and culture, we created a scalable, remote and competent team that delivered enviable results previously unheard of in the industry. Revenues delivered over 80M.Brands: Baccarat Hotels, 1 Hotels, Treehouse Hotels, Intown Suites, Intown Suites Select, Uptown Suites Show less

    • Area Analyst, Revenue and Distribution
      • Apr 2016 - Mar 2018

      From operations, I joined the revenue management team and was responsible for the performance of our three New York City hotels. Here, we maximized the revenue per available room (RevPAR) and outperformed similar hotels in the boutique-luxury and ultra-luxury market. In revenue management, I focused on filling the hotel inventory at the right price and time. In distribution, we analyzed the segmentation of the business and focused on driving our more profitable, direct channels (DTC) when possible. It was a deep dive into making data driven decisions for the overall profitability of our hotels. 1 Hotel Central Park - revenue and distribution1 Hotel Brooklyn Bridge - opening team, revenue and distributionBaccarat Hotel New York - revenue and distributionJeremy West Hollywood - transitioning team, front office operations Show less

  • 1 Hotels
    • United States
    • Hospitality
    • 700 & Above Employee
    • Front of House Manager
      • Nov 2014 - Apr 2016

      I joined a startup hospitality company called 1 Hotels. It was the opportunity to create a new hotel brand. Here, I learned how to bring an idea to life and built the brand through service and operational excellence. We wrote procedures from scratch which became the operational brand standard. We sourced items (OS&E, FF&E) and developed the outline for the POS/PMS systems. 1 Hotel South Beach - opening team for room and residential operations, minibar 1 Hotel Central Park - opening team for front office operations Baccarat Hotel New York - food and beverage Show less

  • The Ritz-Carlton Hotel Company, L.L.C.
    • United States
    • Hospitality
    • 700 & Above Employee
    • Front Office Manager
      • Jul 2010 - Nov 2014

      My colleague was promoted to a new role and brought me on to The Ritz-Carlton. Here is where I became a leader. I oversaw forty team members and ran a profitable department in an unprofitable hotel. I was also the project manager for the launch of mobile guest services and The Ritz-Carlton rewards program. Our team was the only hotel to launch on time and lead the east coast in enrollments. Departments: Guest reception, guest relations (pre-arrival experience), concierge, bellmen/doormen, call center, fitness center, La Prairie Spa and The Ritz-Carlton Club (food and beverage) Show less

  • Marriott International
    • United States
    • Hospitality
    • 700 & Above Employee
    • Guest Service Representative
      • Aug 2006 - Jul 2010

      I started as a seasonal employee and finished as the shift leader. I cross trained in all guest facing departments and transitioned to my next role after completing the supervisory program. Here, I learned the tools of the trade. Departments: Guest reception, reservations, housekeeping, bellmen/doormen, call center I started as a seasonal employee and finished as the shift leader. I cross trained in all guest facing departments and transitioned to my next role after completing the supervisory program. Here, I learned the tools of the trade. Departments: Guest reception, reservations, housekeeping, bellmen/doormen, call center

Education

  • The City College of New York
    Chemistry
    2004 - 2008

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