Jonathan O.
Residential Counselor at YES to YOUTH Montgomery County Youth Services- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Licensed Professional Counselor
Texas Department of State Health ServicesAug, 2021- Nov, 2024
Experience
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YES to YOUTH Montgomery County Youth Services
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United States
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Non-profit Organizations
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1 - 100 Employee
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Residential Counselor
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Jan 2021 - Present
As a residential counselor, it is my responsibility to help the displaced residents of our shelter to process trauma, develop healthy coping skills, and address any other mental health needs they may have. All of this is done with the intention that they leave the shelter better able to manage their circumstance and improve their outlook in life. As a residential counselor, it is my responsibility to help the displaced residents of our shelter to process trauma, develop healthy coping skills, and address any other mental health needs they may have. All of this is done with the intention that they leave the shelter better able to manage their circumstance and improve their outlook in life.
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AAMA
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United States
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Non-profit Organizations
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100 - 200 Employee
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Counseling Intern
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Aug 2019 - May 2020
• Worked with school and community personnel to bring together resources for students. • Maintained a communication system that effectively collects and disseminates information to other professionals as appropriate. • Developed and maintained positive working relationships with other school professionals and representatives of community resources. • Used an effective referral process to assist students’ special programs and services. • Counseled individual students and small groups with presenting needs and concerns. • Conducted group therapy twice a week at an on-site residential substance abuse treatment center for adolescent males. • Created/conducted psychoeducational curriculum across a variety of topics for staff, teachers, and students. Show less
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Providence
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Hospitals and Health Care
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700 & Above Employee
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Counseling Intern
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Jan 2019 - Jul 2019
• Conducted individual, family, and group psychotherapy sessions, and update progress notes as needed. • Provided educational sessions based on a cognitive-behavioral therapeutic framework. • Completed psychosocial assessments and updates. • Assisted with treatment plans, and documented changes within patients. • Communicated patient progress to other treatment team members (psychiatrist, assigned nurse, and lead technician). • Assisted de-escalating patients who were experiencing mental health crisis. Show less
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JPMorgan Chase & Co.
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United States
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Financial Services
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700 & Above Employee
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Business Operations Senior Specialist II
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Jun 2014 - Sep 2018
• Communicated with external vendors via meetings throughout testing events regarding defects, test planning, and defect remediation throughout test cycles.• Updated test execution status as part of regularly scheduled test status updates.• Defect management regarding issues that occur during testing.• Designed and developed formal test scripts through the analysis of high-level and low-level scenarios.• Determined test data requirements and gathered data before test execution.• Researched defects during execution and logging the same into quality control database. • Maintained the environments and made sure that all the necessary checks and tasks are performed. Show less
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Risk Operations Team Lead
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Aug 2012 - Jun 2014
• Assist in training and development of team members• Ensure operational service levels and deadlines are met daily• Assist in testing, implementation of new tools and upgrades• Respond immediately to adverse system performance• Communication of daily activity and issues• Ensure all daily work is completed same day• Communication internally and with Risk Management when a fraud or suspected internal fraud is discovered• Provide support to the other departments tied to risk operations• Handle escalated issues customer or team related• Approve of high dollar items• Assist with support of special projects• Assist with maintaining monthly metrics• Provide support to the "Team" through demonstrated leadership and cooperative spirit• Test and provide input on new user interface• Conduct interviews and provide input in new hire candidates Show less
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Risk Operations Analyst
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May 2007 - Aug 2012
• Independently performed routine account activity review of risky transactions• Followed standard procedures and action plans to reduce exposure on suspect items and/or transactions• Opened fraud or loss cases as necessary and ensuring that case files are accurate and complete with all appropriate dispositions and detailed notes• Communicated actions on suspect items to branch personnel, customers, Fraud Hotline and Corporate Security as necessary• Documented the review and investigation process followed for each account reviewed and preparing various documents, reports and system entries as necessary for financial entry, certification, reporting and statistical purposes• Ensured that regulatory, legal, bank and audit requirements are met• Identified, analyzed, and solved problems by providing viable solutions and executing follow through and communication• Handled call center volumes Show less
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Education
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2018 - 2020
University of St. Thomas (TX)
Master's degree, Clinical Mental Health Counseling -
University of Houston-Downtown
Bachelor of Science (B.S.), Psychology -
1999 - 2003
Reagan High School
High School Diploma
Community
