Experience

Esse Health

• United States
• Medical Practices
• 300 - 400 Employee

• Network Infrastructure Engineer

  • Dec 2019 - Present



BJC HealthCare

• Greater St. Louis Area

• Information Services Operations Center (ISOC) Technology Specialist

  • Feb 2016 - Dec 2019

  Became Subject Matter Expert on Solarwinds Orion Became Subject Matter Expert on Checkpoint and Cisco ASA Firewalls Acted as an escalation point for Tier 2 ISOC team Monitored network gear system logs using ELK Stack Used ELK Stack to identify root causes of several network outages Designed and built configuration compliance templates in Orion to identify and resolve configuration issues Performed network training for new ISOC team members Identified Cisco IOS bug causing… Show more Became Subject Matter Expert on Solarwinds Orion Became Subject Matter Expert on Checkpoint and Cisco ASA Firewalls Acted as an escalation point for Tier 2 ISOC team Monitored network gear system logs using ELK Stack Used ELK Stack to identify root causes of several network outages Designed and built configuration compliance templates in Orion to identify and resolve configuration issues Performed network training for new ISOC team members Identified Cisco IOS bug causing switch crash and worked with 3rd tier teams to upgrade affected devices Drove resolution of vulnerability of Cisco devices by enforcing SSH only on all devices that support it Created documentation for upgrading IOS, enabling SSH, and disabling Telnet on switches and routers Upgraded IOS on 20 Cisco 2950 switches in CAB data center, as well as several other device models Changed DNS settings on 700 network devices without incident Show less Became Subject Matter Expert on Solarwinds Orion Became Subject Matter Expert on Checkpoint and Cisco ASA Firewalls Acted as an escalation point for Tier 2 ISOC team Monitored network gear system logs using ELK Stack Used ELK Stack to identify root causes of several network outages Designed and built configuration compliance templates in Orion to identify and resolve configuration issues Performed network training for new ISOC team members Identified Cisco IOS bug causing… Show more Became Subject Matter Expert on Solarwinds Orion Became Subject Matter Expert on Checkpoint and Cisco ASA Firewalls Acted as an escalation point for Tier 2 ISOC team Monitored network gear system logs using ELK Stack Used ELK Stack to identify root causes of several network outages Designed and built configuration compliance templates in Orion to identify and resolve configuration issues Performed network training for new ISOC team members Identified Cisco IOS bug causing switch crash and worked with 3rd tier teams to upgrade affected devices Drove resolution of vulnerability of Cisco devices by enforcing SSH only on all devices that support it Created documentation for upgrading IOS, enabling SSH, and disabling Telnet on switches and routers Upgraded IOS on 20 Cisco 2950 switches in CAB data center, as well as several other device models Changed DNS settings on 700 network devices without incident Show less



American Equity Mortgage, Inc.

• United States
• Financial Services
• 100 - 200 Employee

• Network and System Engineer

  • Jul 2015 - Jan 2016

  Audited and documented the existing network Implemented PRTG monitoring software to provide visibility of network faults and performance issues Monitored, managed, and troubleshot all servers both physical and virtual Designed, documented, planned, and performed replacement of the entire switched network with Meraki 220 and 320 switches Eliminated surplus inventory from storage room to make the space more useful for all of IT Performed regular backup tape swaps for offsite… Show more Audited and documented the existing network Implemented PRTG monitoring software to provide visibility of network faults and performance issues Monitored, managed, and troubleshot all servers both physical and virtual Designed, documented, planned, and performed replacement of the entire switched network with Meraki 220 and 320 switches Eliminated surplus inventory from storage room to make the space more useful for all of IT Performed regular backup tape swaps for offsite backups Maintained, troubleshot, and updated Citrix environment as necessary Resolved network issues as they arose Show less Audited and documented the existing network Implemented PRTG monitoring software to provide visibility of network faults and performance issues Monitored, managed, and troubleshot all servers both physical and virtual Designed, documented, planned, and performed replacement of the entire switched network with Meraki 220 and 320 switches Eliminated surplus inventory from storage room to make the space more useful for all of IT Performed regular backup tape swaps for offsite… Show more Audited and documented the existing network Implemented PRTG monitoring software to provide visibility of network faults and performance issues Monitored, managed, and troubleshot all servers both physical and virtual Designed, documented, planned, and performed replacement of the entire switched network with Meraki 220 and 320 switches Eliminated surplus inventory from storage room to make the space more useful for all of IT Performed regular backup tape swaps for offsite backups Maintained, troubleshot, and updated Citrix environment as necessary Resolved network issues as they arose Show less



Aclara

• United States
• Utilities
• 500 - 600 Employee

• Network Engineer

  • Sep 2014 - Jul 2015

  Audited the existing network and generated all written documentation for the network Designed, documented, and performed access layer switch replacement plan Designed, documented, and performed core switch replacement plan Monitored network for performance issues and faults Performed all necessary reconfigurations of Dell and Cisco managed switches and Cisco Wireless Access Points Performed numerous IOS / firmware upgrades on layer 2 and 3 switches, both Cisco and… Show more Audited the existing network and generated all written documentation for the network Designed, documented, and performed access layer switch replacement plan Designed, documented, and performed core switch replacement plan Monitored network for performance issues and faults Performed all necessary reconfigurations of Dell and Cisco managed switches and Cisco Wireless Access Points Performed numerous IOS / firmware upgrades on layer 2 and 3 switches, both Cisco and Dell Performed a data center consolidation in our Lake Dallas office Replaced 18 standalone Dell switches with Cisco switch stacks (Cisco 2960X), supporting two separate VoIP systems, including designing the new switch configurations and re-cabling 2 of the 4 closets Configured switch stacks using port channels (ether channels) using two fiber pairs for uplinks to the core Replaced the core layer 3 switch with a 4507R-E layer 3 switch, including designing the new configuration and re-cabling Resolveed trouble tickets as assigned Show less Audited the existing network and generated all written documentation for the network Designed, documented, and performed access layer switch replacement plan Designed, documented, and performed core switch replacement plan Monitored network for performance issues and faults Performed all necessary reconfigurations of Dell and Cisco managed switches and Cisco Wireless Access Points Performed numerous IOS / firmware upgrades on layer 2 and 3 switches, both Cisco and… Show more Audited the existing network and generated all written documentation for the network Designed, documented, and performed access layer switch replacement plan Designed, documented, and performed core switch replacement plan Monitored network for performance issues and faults Performed all necessary reconfigurations of Dell and Cisco managed switches and Cisco Wireless Access Points Performed numerous IOS / firmware upgrades on layer 2 and 3 switches, both Cisco and Dell Performed a data center consolidation in our Lake Dallas office Replaced 18 standalone Dell switches with Cisco switch stacks (Cisco 2960X), supporting two separate VoIP systems, including designing the new switch configurations and re-cabling 2 of the 4 closets Configured switch stacks using port channels (ether channels) using two fiber pairs for uplinks to the core Replaced the core layer 3 switch with a 4507R-E layer 3 switch, including designing the new configuration and re-cabling Resolveed trouble tickets as assigned Show less



Wells Fargo

• Greater St. Louis Area

• Network Engineer

  • Nov 2012 - May 2014

  Verified identity and assess usage patterns of identified “Orphan Servers” based on information gleaned from Cisco switches, routers and bandwidth reports Generated capacity assessments related to site change requests, recommending bandwidth upgrades where needed Reviewed streaming media Firewall exception requests for capacity availability Won Excellence First award recognizing exceptional internal client service Verified identity and assess usage patterns of identified “Orphan Servers” based on information gleaned from Cisco switches, routers and bandwidth reports Generated capacity assessments related to site change requests, recommending bandwidth upgrades where needed Reviewed streaming media Firewall exception requests for capacity availability Won Excellence First award recognizing exceptional internal client service



CenturyLink Business for Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Engineer

  • Apr 2012 - Nov 2012

  Administer Linux and Windows systems, VMWare, Active directory, IIS, Cisco UCS, and other technologies. Administer Linux and Windows systems, VMWare, Active directory, IIS, Cisco UCS, and other technologies.



Thomson Reuters Philippines Corporation

• Distribution Management Mentor

  • Feb 2011 - Dec 2011

  Trained and advised 9 new employees in the Philippines Identified and resolved knowledge gaps Designed, implemented, and documented procedures to improve performance Proofread and revised E-mails for intra- and inter-office communications for clarity Advised management on how to handle situations with team members Conducted impromptu training sessions Trained and advised 9 new employees in the Philippines Identified and resolved knowledge gaps Designed, implemented, and documented procedures to improve performance Proofread and revised E-mails for intra- and inter-office communications for clarity Advised management on how to handle situations with team members Conducted impromptu training sessions



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Distribution Manager

  • Jan 2006 - Dec 2011

  Proactively monitored via SNMP and remotely administered over 7200 servers Monitored and supported WAN IP networks Referred network issues to network vendors Provided Tier 2 support for front line agents Assisted clients with LAN connectivity problems Investigated and resolved chronic capacity-related disconnects Applied system patches and software updates Proactively monitored via SNMP and remotely administered over 7200 servers Monitored and supported WAN IP networks Referred network issues to network vendors Provided Tier 2 support for front line agents Assisted clients with LAN connectivity problems Investigated and resolved chronic capacity-related disconnects Applied system patches and software updates



Thomson Reuters Markets

• Distribution Manager

  • 2006 - Dec 2011

  Proactively monitored via SNMP and remotely administered over 7200 servers Monitored and supported WAN IP networks Referred network issues to network vendors Provided Tier 2 support for front line agents Assisted clients with LAN connectivity problems Investigated and resolved chronic capacity-related disconnects Applied system patches and software updates Proactively monitored via SNMP and remotely administered over 7200 servers Monitored and supported WAN IP networks Referred network issues to network vendors Provided Tier 2 support for front line agents Assisted clients with LAN connectivity problems Investigated and resolved chronic capacity-related disconnects Applied system patches and software updates



Christ Community Lutheran Schools

• Independent Computer Contractor

  • Oct 2005 - Dec 2005

  Solved various computer problems on two campuses Solved various computer problems on two campuses



Missouri University of Science and Technology

• United States
• Higher Education
• 700 & Above Employee

• CLC Manager

  • Dec 2004 - Oct 2005

  Managed all computer labs on campus, both hardware and software. Managed all computer labs on campus, both hardware and software.