Experience

Capita | Software services

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Manager

  • Mar 2022 - Present

• Technical Consultant

  • Mar 2014 - Feb 2022

  Working directly with external and internal stakeholders, I have responsibility of delivering the customer’s reporting requirements using Microsoft SQL server. I work closely with the development team to make sure all the identified customer’s reporting needs are met within the project time frame, and make sure the reporting products are continued to be enhanced. Specialising in InSight, a product that provides Reporting, Integration and Analysis using Microsoft SQL Server. Responsible for the installation and development of both the transactional and Data Warehouse reporting products including developing reporting models, in order to provide an easy to use end-user reporting solution.

• Business Consultant

  • Jan 2013 - Mar 2014

  As part of the Professional Services team, my responsibilities are to work closely with the external customer’s project team to make sure that there is a successful implementation of the newly installed software. My involvement in the project starts after the installation of the new software and continues through to “go live” and post “go live” support. My role is to configure the system to the customer’s requirements and may involve installing programs to do this. Also I train the customers, both project team and end users how to use the new software. I specialise in mobile working solutions and reporting tools.I also produce training documentation and user guides for the products I am involved with. As well as producing guides for other consultants, I create documentation for customers.



Solihull Community Housing

• Business Analyst

  • Nov 2009 - Dec 2012

  Working with various teams within the organization, liaising with stakeholders to end users, I scoped out and designed a solution to their business issues. I was involved from the start to finish of the project, and solely responsible for planning a successful change. This included analysing the relevant data, to produce the system requirements and process maps needed to decide which solution that will be used to resolve the team’s issues.During the project lifecycle, I managed the requests for change within the agreed tolerances. I regularly met with stakeholders and end users, to make sure their expectations continued to be met. Once the development stage had been completed, I created the testing documentation and lead the testing with the end users. I also produced the training documentation and trained the end users.After the project was completed, I met with both the stakeholders and end users to get their feedback on the end result. This is an essential part of the post project review.

• IS/IT Support Officer

  • Jul 2008 - Nov 2009

  Responsible for providing a comprehensive IS/IT support and administration service across Solihull Community Housing. Also responsible for producing system reports for directors and team leaders.