Experience

Lutheran Health Network

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Project Manager

  • Mar 2017 - Present

  Fort Wayne, Indiana Over 200 successfully completed projects within the market -Responsibilities include leading all new construction and department renovation projects for the market, working directly with Leadership, Corporate partners, Clinical staff and Local IT on new solution initiatives, corporate vetting, prioritizing of the network Demands/New Business Cases. EMR conversion to Cerner, Market wide support/coordination during emergency downtimes and cut overs, System upgrades, HL7 integrations, procurement,… Show more Over 200 successfully completed projects within the market -Responsibilities include leading all new construction and department renovation projects for the market, working directly with Leadership, Corporate partners, Clinical staff and Local IT on new solution initiatives, corporate vetting, prioritizing of the network Demands/New Business Cases. EMR conversion to Cerner, Market wide support/coordination during emergency downtimes and cut overs, System upgrades, HL7 integrations, procurement, capital expenditure/budget creation and execution, SOW/Contract negotiation, staff management, coordination, performance evaluations, training, and compliance/regulatory requirements. Show less



Sharetec Systems

• United States
• Software Development
• 1 - 100 Employee

• Conversion Analyst

  • Oct 2015 - Jan 2017

  Fort Wayne, Indiana Area Managed full/partial scope of domestic/international projects while working with and directing stakeholders, vendors, staff, and management to meet timelines and desired outcomes. Assisted Project manager with all aspects of testing including software, hardware, networking, and programming to ensure accurate functionality of teller, back office, administrative, and accounting environments. This was achieved by working individually as well as with programmers, network engineers, and hardware… Show more Managed full/partial scope of domestic/international projects while working with and directing stakeholders, vendors, staff, and management to meet timelines and desired outcomes. Assisted Project manager with all aspects of testing including software, hardware, networking, and programming to ensure accurate functionality of teller, back office, administrative, and accounting environments. This was achieved by working individually as well as with programmers, network engineers, and hardware analysts in both GUI and CHUI environments such as Red Hat/Linux, Progress, Results, and Quick Query. Completed system updates and release upgrades as assigned. Administered disaster recovery testing on credit union systems. Comprehensive data/business/systems analysis to include complex query statements using various database tools and programs to create reports and extract information. Segmentation, mining, batch extraction, modeling, verification and redeployment. Analyzed, configured, and implemented interface specifications of third party and vender products such as mobile/home banking, credit bureau, automation and regulatory systems, ACH, ATM, and credit cards. Provided onsite, and advanced classroom and/or webinar training for customers on core systems and other ancillary products as well as pre/post conversion support. Traveled onsite for training and live weeks to ensure smooth transition and minimize business disruptions to member base as well as staff. Analyzed, troubleshot, and resolved all financial and accounting issues from member to administrative needs. Identified and resolved issues and risks, escalating them as needed. Show less



Ashford University

• United States
• Higher Education
• 700 & Above Employee

• Admissions Counselor

  • Jun 2010 - Nov 2014

  Generated and maintained effective relationships with prospective undergraduates to ensure qualified students are enrolled and set up for success. Strong emphasis on production and retention of current/active students. Appropriately advise students on degree programs, academic policy, coursework scheduling, and financial aid guidelines. Ongoing learning and development coaching of sales, strategy, interpersonal relationship building, administrative functions as well as state and federal… Show more Generated and maintained effective relationships with prospective undergraduates to ensure qualified students are enrolled and set up for success. Strong emphasis on production and retention of current/active students. Appropriately advise students on degree programs, academic policy, coursework scheduling, and financial aid guidelines. Ongoing learning and development coaching of sales, strategy, interpersonal relationship building, administrative functions as well as state and federal regulations. This is a highly competitive, production based environment with emphasis on quotas and administrative functions. Show less



First National Bank Alaska

• Banking
• 100 - 200 Employee

• Assistant Loan Servicing Supervisor

  • Oct 2008 - May 2010

  Anchorage, Alaska Area Directly supervised the Loan Servicing unit and assisted with any and all internal and external customer service needs. Exercised administrative control over office functions, policy and procedure implementation. Responsible for all aspects of quality control procedures, and preparation for audits. Interviewed, trained and developed subordinates as well as disciplinary actions up to terminations when necessary. Assigned duties, directed workflow, researched and resolved complex projects… Show more Directly supervised the Loan Servicing unit and assisted with any and all internal and external customer service needs. Exercised administrative control over office functions, policy and procedure implementation. Responsible for all aspects of quality control procedures, and preparation for audits. Interviewed, trained and developed subordinates as well as disciplinary actions up to terminations when necessary. Assigned duties, directed workflow, researched and resolved complex projects, critical writing of bank manuals, policy and procedures. Carried out supervisory responsibilities in accordance with the organization’s policies as well as state and federal laws, addressed complaints and resolved problems. Full banking functions of customer accounts. Collateral releases for aircraft, vessel, commercial and residential accounts. All aspects of lending with in house, investor and government institutions. Board and management meetings, presentations, and operation recommendations. Budget analysis, general ledger and accounting functions. Worked with software and systems unit on software implementation as well as maintenance on databases to resolve issues or to maintain efficient and accurate data. Show less



Tripoint Mortgage Group Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Loan Officer/Marketing Manager

  • Feb 2003 - Oct 2008

  Greater San Diego Area Managed a wide range of marketing strategies for one of the companies’ offices. Responsible for hiring, firing, training, and implementing business model. In charge of department and all employees within. Proficient in residential and commercial real estate. Residential: Loan officer through our in-house lending division as well as 25-35 other lending institutions. Filling out 1008, 1003, setting up appraisal, escrow, title, fulfilling conditions from underwriters, income analysis… Show more Managed a wide range of marketing strategies for one of the companies’ offices. Responsible for hiring, firing, training, and implementing business model. In charge of department and all employees within. Proficient in residential and commercial real estate. Residential: Loan officer through our in-house lending division as well as 25-35 other lending institutions. Filling out 1008, 1003, setting up appraisal, escrow, title, fulfilling conditions from underwriters, income analysis, rent surveys, meeting with clients, structuring loans from, A-paper, Alt day, portfolio programs, investment properties, reverse mortgages, option arms, helocs, and subprime. Listing and Selling Agent roles. Commercial: Processed and structured commercial and construction loans. Reviewed title and requested underlying documents if needed. Requested all corporate entity docs, and lease agreements. Checked with the Secretary of State office to determine if business exists and if it’s in good standing. Verified flood zone certificates; liens and taxes (if any). Gathered evidence of insurance. Worked with credit analyst to review financials, budgets, specs and building permits. Ordered appraisal, reviewed plot maps for easements etc. Requested Environmental report. Reviewed copies of contractor, architectural, and engineer contracts. Escrow instructions, amendments, estimated and final closing statements, and purchase contracts. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Hardware/Network Technician

  • Jun 2000 - Dec 2002

  Corporate Office: Palo-Alto California Contracted by ESG Consultants to manage my department of over 1200 Hewlett Packard clients to provide diagnostic and technical hardware IT support. Performed break/fix troubleshooting, repair, upgrades and maintenance on HP workstations, laptops, and printers. Set up clients on the network and created accounts and permissions.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Telephone/Cable Technician Supervisor

  • Mar 1999 - Jun 2000

  Fremont California Contracted by Via Source Communications for AT&T to manage up to 12 trucks responsible for installing digital telephone and cable service to customer’s homes of one or multiple lines. Troubleshooting of in-house wiring and computer @Home service. Pole climbing. Repair and replacement of underground and aerial cable drops from tap to house. Routing work orders.