Regional Director Guest Services

• Mar 2023 - Present

Associate Core Enterprise Coach

• Feb 2023 - Present

Since 2013 BetterUp has been pioneering growth for the Whole Person™. We believe that well-being and peak performance go hand in hand. And that through custom support and strengthening mental fitness, you unleash personal and professional potential. The BetterUp® experience brings together world-class coaching, AI technology, and behavioral science experts to deliver change at scale — improving individual resilience, adaptability, and effectiveness. The results? People living more… Show more Since 2013 BetterUp has been pioneering growth for the Whole Person™. We believe that well-being and peak performance go hand in hand. And that through custom support and strengthening mental fitness, you unleash personal and professional potential. The BetterUp® experience brings together world-class coaching, AI technology, and behavioral science experts to deliver change at scale — improving individual resilience, adaptability, and effectiveness. The results? People living more meaningful, vibrant lives with greater clarity, purpose, and passion. Show less Since 2013 BetterUp has been pioneering growth for the Whole Person™. We believe that well-being and peak performance go hand in hand. And that through custom support and strengthening mental fitness, you unleash personal and professional potential. The BetterUp® experience brings together world-class coaching, AI technology, and behavioral science experts to deliver change at scale — improving individual resilience, adaptability, and effectiveness. The results? People living more… Show more Since 2013 BetterUp has been pioneering growth for the Whole Person™. We believe that well-being and peak performance go hand in hand. And that through custom support and strengthening mental fitness, you unleash personal and professional potential. The BetterUp® experience brings together world-class coaching, AI technology, and behavioral science experts to deliver change at scale — improving individual resilience, adaptability, and effectiveness. The results? People living more meaningful, vibrant lives with greater clarity, purpose, and passion. Show less

President | Personal Development and Executive Coach

• Jul 2021 - Present

Helping people figure out what matters to them and going for the life they want by taking bold actions in service of that life and making choices that are outside of their comfort zone. Specializing in Personal Growth, Relationships, Career Goals, and Small Business Leadership Teams. Helping people figure out what matters to them and going for the life they want by taking bold actions in service of that life and making choices that are outside of their comfort zone. Specializing in Personal Growth, Relationships, Career Goals, and Small Business Leadership Teams.

Leadership and Career Coach

• Apr 2022 - Present

Placement is a marketplace platform that makes high-quality coaching more accessible to individuals who want to level up their life and career as well as companies who want to develop their employees. Placement is a marketplace platform that makes high-quality coaching more accessible to individuals who want to level up their life and career as well as companies who want to develop their employees.

Certified Professional Coach

• Oct 2021 - Present

Client by client, ICF coaches help improve lives, relationships and business performance. They make a real and measurable difference in people’s lives, which is why we’re passionate about making sure our coaches and the institutions that train them are well-equipped to do their jobs. Client by client, ICF coaches help improve lives, relationships and business performance. They make a real and measurable difference in people’s lives, which is why we’re passionate about making sure our coaches and the institutions that train them are well-equipped to do their jobs.

Sales, Reservations, and Guest Services Manager

• Jun 2018 - Jul 2021

Managed sales, reservations, and guest services teams for inventory of 350 luxury homes and condos in Gulf Shores, Orange Beach, and Perdido Key The core highlights I brought to Luxury Coastal Vacations: ⇨ Streamlined day-to-day operations ⇨ Increased conversion of hot leads into bookings ⇨ Coached teams on sales, service, emotional intelligence, and team dynamics ⇨ Trained leaders within the company ⇨ Implemented incentive program ⇨ Supported and led all teams… Show more Managed sales, reservations, and guest services teams for inventory of 350 luxury homes and condos in Gulf Shores, Orange Beach, and Perdido Key The core highlights I brought to Luxury Coastal Vacations: ⇨ Streamlined day-to-day operations ⇨ Increased conversion of hot leads into bookings ⇨ Coached teams on sales, service, emotional intelligence, and team dynamics ⇨ Trained leaders within the company ⇨ Implemented incentive program ⇨ Supported and led all teams through Covid-19 and Hurricane Sally Show less Managed sales, reservations, and guest services teams for inventory of 350 luxury homes and condos in Gulf Shores, Orange Beach, and Perdido Key The core highlights I brought to Luxury Coastal Vacations: ⇨ Streamlined day-to-day operations ⇨ Increased conversion of hot leads into bookings ⇨ Coached teams on sales, service, emotional intelligence, and team dynamics ⇨ Trained leaders within the company ⇨ Implemented incentive program ⇨ Supported and led all teams… Show more Managed sales, reservations, and guest services teams for inventory of 350 luxury homes and condos in Gulf Shores, Orange Beach, and Perdido Key The core highlights I brought to Luxury Coastal Vacations: ⇨ Streamlined day-to-day operations ⇨ Increased conversion of hot leads into bookings ⇨ Coached teams on sales, service, emotional intelligence, and team dynamics ⇨ Trained leaders within the company ⇨ Implemented incentive program ⇨ Supported and led all teams through Covid-19 and Hurricane Sally Show less

Lead Concierge

• Oct 2017 - Mar 2018

As a Lead Concierge, I executed day-to-day operations including opening and closing hotel office, booking trips, excursions, and activities tailored to guests. I oversaw upkeep of property grounds, staff management, inventory control, and marketing strategies. The core highlights I brought to OLD TOWN MANOR BOUTIQUE BED AND BREAKFAST: ⇨ I collaborated with three third-party vendors sites weekly to ensure competitive rates and availability are posted to match market demand. ⇨ I… Show more As a Lead Concierge, I executed day-to-day operations including opening and closing hotel office, booking trips, excursions, and activities tailored to guests. I oversaw upkeep of property grounds, staff management, inventory control, and marketing strategies. The core highlights I brought to OLD TOWN MANOR BOUTIQUE BED AND BREAKFAST: ⇨ I collaborated with three third-party vendors sites weekly to ensure competitive rates and availability are posted to match market demand. ⇨ I onboarded and trained employees and execute disciplinary actions as necessary. ⇨ I utilized key marketing strategies to boost the rate of guests which kept occupancy at 90% when much of the Key West’s hotels and guest houses were closer to 50% after Hurricane Irma. Show less As a Lead Concierge, I executed day-to-day operations including opening and closing hotel office, booking trips, excursions, and activities tailored to guests. I oversaw upkeep of property grounds, staff management, inventory control, and marketing strategies. The core highlights I brought to OLD TOWN MANOR BOUTIQUE BED AND BREAKFAST: ⇨ I collaborated with three third-party vendors sites weekly to ensure competitive rates and availability are posted to match market demand. ⇨ I… Show more As a Lead Concierge, I executed day-to-day operations including opening and closing hotel office, booking trips, excursions, and activities tailored to guests. I oversaw upkeep of property grounds, staff management, inventory control, and marketing strategies. The core highlights I brought to OLD TOWN MANOR BOUTIQUE BED AND BREAKFAST: ⇨ I collaborated with three third-party vendors sites weekly to ensure competitive rates and availability are posted to match market demand. ⇨ I onboarded and trained employees and execute disciplinary actions as necessary. ⇨ I utilized key marketing strategies to boost the rate of guests which kept occupancy at 90% when much of the Key West’s hotels and guest houses were closer to 50% after Hurricane Irma. Show less

Assistant General Manager

• Feb 2017 - Aug 2017

As an Assistant General Manager, I maintained precise records of third-party vendor billing and payroll with QuickBooks. I supervised certification of staff to ensure all health codes were current and upheld according to regulations. I implemented marketing strategies for company utilizing Google’s online services (AdWords). The core highlights I have brought to MCGRAIL AND ROWLEY, INC DBA SEBAGO WATER SPORTS: ⇨ I organized the scheduling for 35 staff members weekly which… Show more As an Assistant General Manager, I maintained precise records of third-party vendor billing and payroll with QuickBooks. I supervised certification of staff to ensure all health codes were current and upheld according to regulations. I implemented marketing strategies for company utilizing Google’s online services (AdWords). The core highlights I have brought to MCGRAIL AND ROWLEY, INC DBA SEBAGO WATER SPORTS: ⇨ I organized the scheduling for 35 staff members weekly which serviced six boats and nine daily excursions. ⇨ I resolved customer related issues swiftly to preserve the overall experience for guests (12 to 100 people on the boat) which generated happy repeat guests, better tips for the crew, and better online reviews. ⇨ I identified area of opportunity to improve the process of communication to boost the strength of the organization. Created, designed, and implemented company-wide cross-departmental communication system to unite three distinct factions (crew, catering, and office staff). Expanded communication system sharing to include captains, crews, cooks, reservationist, and owners. Show less As an Assistant General Manager, I maintained precise records of third-party vendor billing and payroll with QuickBooks. I supervised certification of staff to ensure all health codes were current and upheld according to regulations. I implemented marketing strategies for company utilizing Google’s online services (AdWords). The core highlights I have brought to MCGRAIL AND ROWLEY, INC DBA SEBAGO WATER SPORTS: ⇨ I organized the scheduling for 35 staff members weekly which… Show more As an Assistant General Manager, I maintained precise records of third-party vendor billing and payroll with QuickBooks. I supervised certification of staff to ensure all health codes were current and upheld according to regulations. I implemented marketing strategies for company utilizing Google’s online services (AdWords). The core highlights I have brought to MCGRAIL AND ROWLEY, INC DBA SEBAGO WATER SPORTS: ⇨ I organized the scheduling for 35 staff members weekly which serviced six boats and nine daily excursions. ⇨ I resolved customer related issues swiftly to preserve the overall experience for guests (12 to 100 people on the boat) which generated happy repeat guests, better tips for the crew, and better online reviews. ⇨ I identified area of opportunity to improve the process of communication to boost the strength of the organization. Created, designed, and implemented company-wide cross-departmental communication system to unite three distinct factions (crew, catering, and office staff). Expanded communication system sharing to include captains, crews, cooks, reservationist, and owners. Show less

Marketing Director

• Nov 2015 - Feb 2017

As a Marketing Director, I promoted company frequently through public appearances. I cultivated strong relations with concierges, hotel managers, and guest house staff to make company top choice for their guest activities. I maintained FareHarbor reservation system. I streamlined all communication channels (email, social media, and published articles by travel writers) to ensure proper representation for the company and to generate client interest. The core highlights I have brought to… Show more As a Marketing Director, I promoted company frequently through public appearances. I cultivated strong relations with concierges, hotel managers, and guest house staff to make company top choice for their guest activities. I maintained FareHarbor reservation system. I streamlined all communication channels (email, social media, and published articles by travel writers) to ensure proper representation for the company and to generate client interest. The core highlights I have brought to DANGER CORPORATION, DBA DANGER CHARTERS: ⇨ I organized major photo shoot for national bridal magazine, Florida Keys Weddings Magazine, and for Danger Charters’ library used to promote sales of wedding packages. ⇨ I established reputation for successfully upselling for weddings, private charters, and special events increasing revenue by 245% on wedding sales ($9,300 increase per month) for genuine customer satisfaction. Show less As a Marketing Director, I promoted company frequently through public appearances. I cultivated strong relations with concierges, hotel managers, and guest house staff to make company top choice for their guest activities. I maintained FareHarbor reservation system. I streamlined all communication channels (email, social media, and published articles by travel writers) to ensure proper representation for the company and to generate client interest. The core highlights I have brought to… Show more As a Marketing Director, I promoted company frequently through public appearances. I cultivated strong relations with concierges, hotel managers, and guest house staff to make company top choice for their guest activities. I maintained FareHarbor reservation system. I streamlined all communication channels (email, social media, and published articles by travel writers) to ensure proper representation for the company and to generate client interest. The core highlights I have brought to DANGER CORPORATION, DBA DANGER CHARTERS: ⇨ I organized major photo shoot for national bridal magazine, Florida Keys Weddings Magazine, and for Danger Charters’ library used to promote sales of wedding packages. ⇨ I established reputation for successfully upselling for weddings, private charters, and special events increasing revenue by 245% on wedding sales ($9,300 increase per month) for genuine customer satisfaction. Show less

Digital Media Manager and Events Coordinator

• Oct 2013 - Oct 2015

As an Online and In-store Marketing/ Promotions Manager, I oversaw public relations for television and radio. I structured marketing strategies to drive traffic to store and website. I standardized inventory across several digital platforms such as company website, Amazon.com, and eBay to control listing and order fulfillment. The core highlights I have brought to ANDY’S MUSIC, INC.: ⇨ I influenced the International Festival of Music to come to Mobile, Alabama and orchestrated /… Show more As an Online and In-store Marketing/ Promotions Manager, I oversaw public relations for television and radio. I structured marketing strategies to drive traffic to store and website. I standardized inventory across several digital platforms such as company website, Amazon.com, and eBay to control listing and order fulfillment. The core highlights I have brought to ANDY’S MUSIC, INC.: ⇨ I influenced the International Festival of Music to come to Mobile, Alabama and orchestrated / arranged the entire event. ⇨ I advanced success of Drumming Out Hunger food drive by collecting 5 tons of food donations for the local food bank. Show less As an Online and In-store Marketing/ Promotions Manager, I oversaw public relations for television and radio. I structured marketing strategies to drive traffic to store and website. I standardized inventory across several digital platforms such as company website, Amazon.com, and eBay to control listing and order fulfillment. The core highlights I have brought to ANDY’S MUSIC, INC.: ⇨ I influenced the International Festival of Music to come to Mobile, Alabama and orchestrated /… Show more As an Online and In-store Marketing/ Promotions Manager, I oversaw public relations for television and radio. I structured marketing strategies to drive traffic to store and website. I standardized inventory across several digital platforms such as company website, Amazon.com, and eBay to control listing and order fulfillment. The core highlights I have brought to ANDY’S MUSIC, INC.: ⇨ I influenced the International Festival of Music to come to Mobile, Alabama and orchestrated / arranged the entire event. ⇨ I advanced success of Drumming Out Hunger food drive by collecting 5 tons of food donations for the local food bank. Show less

Marketing Coordinator

• Jan 2008 - Sep 2013

s a Marketing Coordinator, I configured website and oversaw online sales. I structured strategies for flash marketing sites and company social media. I officiated over day-to-day operations, inventory, payments, and shipping schedules for online orders. I regulated supply chain to prevent loss and reduce cost. I improved digital features to enhance customer web experience. The core highlights I have brought to COTTAGE HILL NURSERY: ⇨ I onboarded and trained customer-focused staff… Show more s a Marketing Coordinator, I configured website and oversaw online sales. I structured strategies for flash marketing sites and company social media. I officiated over day-to-day operations, inventory, payments, and shipping schedules for online orders. I regulated supply chain to prevent loss and reduce cost. I improved digital features to enhance customer web experience. The core highlights I have brought to COTTAGE HILL NURSERY: ⇨ I onboarded and trained customer-focused staff for nine years. ⇨ I estimated and scheduled appropriate number of staff to have on site for high-volume calls (approximately 1200+ per day.) ⇨ I conceptualized and invented all marketing strategies for email and print advertisements. ⇨ I generated ten times growth of annual revenue with marketing partners.

Customer Service Manager

• Mar 2004 - Sep 2013

Managed team which provided care to a national customer base who had concerns such as purchasing, shipping, care & growing questions, and warranty issues relating to live plants sold by Cottage Farms Direct, QVC, Publisher’s Clearing House, and Zulily. -Hired and trained customer service staff for 9 years -Managed personalities in order to create harmonious work environment so that my staff could provide best service to our customers -Obtained and distributed current, relevant… Show more Managed team which provided care to a national customer base who had concerns such as purchasing, shipping, care & growing questions, and warranty issues relating to live plants sold by Cottage Farms Direct, QVC, Publisher’s Clearing House, and Zulily. -Hired and trained customer service staff for 9 years -Managed personalities in order to create harmonious work environment so that my staff could provide best service to our customers -Obtained and distributed current, relevant information to customer service staff so that they were equipped to answer questions effectively -Designed and implemented software for customer service team to access customer purchase history as well as process any service related tasks -Communicated with management, fulfillment, greenhouse staff, and planners to ensure current, accurate information was being shared across all departments -Maintained staffing levels appropriate for answering over 1,200 calls per day -Handled escalated customer service issues immediately with the goal of coming to a quick resolution that pleased the customer -Distributed workloads and managed schedules to ensure we could satisfy the needs of a customer who had a question about any one of the 1.2 million packages we shipped in spring alone

Call Center Manager

• Mar 2004 - Sep 2013

Managed team which provided care to a national customer base who had concerns such as purchasing, shipping, care & growing questions, and warranty issues relating to live plants sold by Cottage Farms Direct, QVC, Publisher’s Clearing House, and Zulily. -Hired and trained customer service staff for 9 years -Managed personalities in order to create harmonious work environment so that my staff could provide best service to our customers -Obtained and distributed current… Show more Managed team which provided care to a national customer base who had concerns such as purchasing, shipping, care & growing questions, and warranty issues relating to live plants sold by Cottage Farms Direct, QVC, Publisher’s Clearing House, and Zulily. -Hired and trained customer service staff for 9 years -Managed personalities in order to create harmonious work environment so that my staff could provide best service to our customers -Obtained and distributed current, relevant information to customer service staff so that they were equipped to answer questions effectively -Designed and implemented software for customer service team to access customer purchase history as well as process any service related tasks -Communicated with management, fulfillment, greenhouse staff, and planners to ensure current, accurate information was being shared across all departments -Maintained staffing levels appropriate for answering over 1,200 calls per day -Handled escalated customer service issues immediately with the goal of coming to a quick resolution that pleased the customer -Distributed workloads and managed schedules to ensure we could satisfy the needs of a customer who had a question about any one of the 1.2 million packages we shipped in spring alone