Experience

BOI Payment Acceptance

• Ireland
• Financial Services
• 1 - 100 Employee

• • Jun 2022 - Present

• • Feb 2017 - Jun 2022

  Inside Sales Manager - managing ROI and UK outbound telesales teamsRunning a department of 24 staff including 2 Team Leaders, 16 Sales Reps, 3 Lead Generation executives, 2 Sales Support staff and 1 Retention SpecialistResponsible for Inside Sales channel performance including achieving sales and retention targetsHeadcount allocation including interviews and induction plans, performance management - PIPs and disciplinary action where requiredManaging coaching performance of TLs through regular review of coaching documents and call listening and calibration sessionsRegular 121s with staff to set personal goals and review performance Motivating the sales team through recognition programmes and daily/weekly incentivesLiasing with senior management from other departments such as Compliance, Risk, Marketing and Customer Support departments to improve processes and performance to ensure great customer experience and NPS scoreReporting regularly to Sales Director with updates on sales performance and ideas/suggestions to improve conversion rates Show less



IFA Telecom Ltd.

• Ireland
• Telecommunications
• 1 - 100 Employee

• Sales Team Leader

  • Aug 2014 - Feb 2017

  Responsible for leading a team of 10 telesales agents selling telecom, mobile and electricity to our membership base Motivating the team through recognition and incentives Sourcing potential staff and meeting with candidates for 1st round interviews Training and induction of new staff Presenting monthly training workshops with the team on a specific area of sales Regular meetings with senior management to update on performance Coaching - side by side listening, classroom sessions on sales process Scoring calls for Quality index - meeting with agents to deliver results Monthly 121 meetings with staff - discussing performance against KPIs Implementing Performance Improvement Plans Providing day to day support for the team - issuing leads, dealing with any escalations, regular updates on performance against targets, being visible at all times for help/advice Show less



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Sales Team Leader

  • Mar 2013 - Aug 2014

  • Responsible for coaching/mentoring team of sales retention agents • Motivating the team and individuals to achieve and exceed sales targets • Providing training, coaching & regular feedback to enable staff to reach individual goals • Reporting on individual and team performance to sales manager daily • Dealing with customer escalations/complaints and ensuring a prompt resolution • Responsible for coaching/mentoring team of sales retention agents • Motivating the team and individuals to achieve and exceed sales targets • Providing training, coaching & regular feedback to enable staff to reach individual goals • Reporting on individual and team performance to sales manager daily • Dealing with customer escalations/complaints and ensuring a prompt resolution



Ballymore Car Sales Ltd.

• Manager/Owner

  • Jan 2010 - Mar 2013

  Responsible for entire running of the business including – • Generating Sales – Have achieved over €160,000 of sales in 3 years • Sourcing Vehicles • Negotiating with vendors • Dealing with customers – Quotations, face to face sales, after sales service • Arranging repairs, NCTs, Warranties, Advertising • Accounts preparation including – Cash and Bank Accounts, Stock Book, Submission of VAT Responsible for entire running of the business including – • Generating Sales – Have achieved over €160,000 of sales in 3 years • Sourcing Vehicles • Negotiating with vendors • Dealing with customers – Quotations, face to face sales, after sales service • Arranging repairs, NCTs, Warranties, Advertising • Accounts preparation including – Cash and Bank Accounts, Stock Book, Submission of VAT



Executive Trust Ltd.

• Dublin Airport

• Assistant Branch Manager

  • Jan 2008 - Dec 2008

  • Responsible for day to day running of the Dublin Airport Branch – Managing team of 20+ people • Motivating staff to drive sales and improve customer service • Managing a fleet of over 500 vehicles – arranging repairs, dealing with large garages & body shops • Ensuring that staff rosters are monitored and reviewed for efficiency • Arranging delivery & collection of vehicles for corporate accounts • Dealing with customer queries/complaints • Responsible for day to day running of the Dublin Airport Branch – Managing team of 20+ people • Motivating staff to drive sales and improve customer service • Managing a fleet of over 500 vehicles – arranging repairs, dealing with large garages & body shops • Ensuring that staff rosters are monitored and reviewed for efficiency • Arranging delivery & collection of vehicles for corporate accounts • Dealing with customer queries/complaints



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Delivery Specialist

  • Mar 2006 - Dec 2007

  • Working in partnership with Sales pursuing new business and assessing new business opportunities. Tracking new deals from inception to completion • Collaborating with Sales and Customers to effectively manage customer relationships • Conducting initial and final compliance review to ensure that all potential deals are converted • Awarded title of SME (Subject Matter Expert) for Accounts Payable within UK and Irish Market • Working in partnership with Sales pursuing new business and assessing new business opportunities. Tracking new deals from inception to completion • Collaborating with Sales and Customers to effectively manage customer relationships • Conducting initial and final compliance review to ensure that all potential deals are converted • Awarded title of SME (Subject Matter Expert) for Accounts Payable within UK and Irish Market



eir Ireland

• Ireland
• Telecommunications
• 700 & Above Employee

• Business Development Manager

  • Sep 2005 - Mar 2006

  • Customer Acquisitions – Field sales – Business to Business • Making face to face sales calls to decision makers • Achieving sales targets by ensuring that all sales leads are identified and converted • Compiling tactical reports to head office on sales performance/updated customer information • Account Management – Dealing with customer queries/complaints • Customer Acquisitions – Field sales – Business to Business • Making face to face sales calls to decision makers • Achieving sales targets by ensuring that all sales leads are identified and converted • Compiling tactical reports to head office on sales performance/updated customer information • Account Management – Dealing with customer queries/complaints



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee/Assistant Manager

  • Sep 2003 - Sep 2005

  • Promoted to Assistant Manager after 11 months as Trainee Manager • Day to day running of the branch office (responsible for 13-18 staff ) • Responsible for Vehicle Maintenance – dealing with garages/bodyshops • Internal Sales performance - Achieving personal/branch targets for sales • External Sales - Creation of new accounts, managing existing customers • Accounts receivable - Collection of outstanding debts • Customer service - Meeting customers, providing an excellent service • Performing office administrative tasks to a high standard • Achieved coveted trip to Executive Board – finished among the top 3 salespeople in the company for Dec 03 Show less



Royal London Ireland

• Insurance
• 1 - 100 Employee

• New Business Administration

  • Dec 2001 - Aug 2003

  • Processing of new life assurance proposals – insuring that proposals are dealt with within agreed turnaround time • Liaising with Sales team to provide updates on progress of proposals • Providing support for brokers – dealing with queries/concerns • Completed Parts 1 & 2 of QFA programme • Processing of new life assurance proposals – insuring that proposals are dealt with within agreed turnaround time • Liaising with Sales team to provide updates on progress of proposals • Providing support for brokers – dealing with queries/concerns • Completed Parts 1 & 2 of QFA programme



AIB

• Ireland
• Banking
• 700 & Above Employee

• Sales Administration

  • Nov 1999 - Aug 2001

  • Personal Loan Administration – Advising Clients of Loan Decisions, arranging signature of legal documents • Electronic Funds Transfer – Transferring loan amounts to customer accounts • Reporting – Keeping detailed reports for senior management of loan book performance • Personal Loan Administration – Advising Clients of Loan Decisions, arranging signature of legal documents • Electronic Funds Transfer – Transferring loan amounts to customer accounts • Reporting – Keeping detailed reports for senior management of loan book performance