Experience

Exzeo USA

• United States
• Insurance
• 1 - 100 Employee

• QA Engineer

  • Mar 2023 - Present



nCino, Inc.

• United States
• Software Development
• 700 & Above Employee

• Quality Assurance Engineer

  • Aug 2021 - Jan 2023

  • Collaborate with product owners, developers, tech writers, and designers to review and validate feature requirements, define acceptance criteria, and manage potential testing risks. • Design end to end test plans to address business use cases and contribute to testing standards and practices. • Identify, document, and review defects. Triage and validate high severity defects reported by customers and internal stakeholders. • Configure Salesforce environments for testing of features, enhancements, security audits, and accessibility audits. Show less



OpinionLab, A Verint Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Engineer / Quality Assurance

  • Oct 2016 - Aug 2021

  • Create, update, and document data integrations with third-party applications, e.g., Adobe Analytics, Google Analytics, Quantum Metric, Tealeaf, Content Square • Build JavaScript based web-tools for internal use to increase efficiency in day-to- day tasks including automation of legacy tools with Node.js and Puppeteer.js • Collaborate with clients across multiple verticals including retail, healthcare, and financial services to develop customized JavaScript implementations to collect Voice of Customer data. Implementations utilized across web and mobile are designed to meet their needs while ensuring easy implementation of future projects and overall data robustness • Lead technical calls with clients to assist in code implementation and troubleshooting for various Voice of Customer solutions including opt-in feedback and session replay • Coordinate with product, operations, and development teams to research and resolve client issues regarding integrations and data analytics of Voice of Customer data • Resolve tickets in a timely manner for both internal and external customers • Manage engineer triage ticket queue by gathering necessary bug details, doing initial troubleshooting, scoring bug impact based on rubric Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Tech Expert

  • Jun 2015 - Oct 2016

  • Troubleshooting and repair of customer hardware and software • Supported customers with wireless devices • Customer account maintenance and support • Billing and payment support • Use of internal tools and multitasking to support several customers at once • Documented all account transactions • Troubleshooting and repair of customer hardware and software • Supported customers with wireless devices • Customer account maintenance and support • Billing and payment support • Use of internal tools and multitasking to support several customers at once • Documented all account transactions



Cape Fear Catamarans of the South East

• Wilmington, North Carolina, United States

• Support Engineer

  • May 2013 - Jun 2015

  • Responsible for all IT systems company-wide • Maintenance of all network connections and systems, including wiring, infrastructure, and hardware • Consulted on planning and development of main datacenter • Website design, implementation, and maintenance with WordPress • Creative design behind logo and other branding • Responsible for all IT systems company-wide • Maintenance of all network connections and systems, including wiring, infrastructure, and hardware • Consulted on planning and development of main datacenter • Website design, implementation, and maintenance with WordPress • Creative design behind logo and other branding



SEAHEC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Support Specialist / Network Engineer

  • Sep 2008 - May 2013

  • Troubleshooted various software including Microsoft Office, Windows Servers, VMWare, and various Electronic Medical Record (EMR) systems • Network maintenance including switch wiring, server repair, and backup systems • Managed and coordinated work with end-users and co-workers on projects, determining system specifications for hardware, software, peripherals and network connectivity • Installed, supported, and implemented computers, software products, servers and databases • Maintained Windows server domains and related networks • Handled immediate assistance support cases • Support for customers with wireless devices • Customer account maintenance and support • Implemented and maintained web presence, including setup and configuration of WordPress and various JavaScript and PHP backends Show less