• Dec 2022 - Present

I evaluate client needs and develop configurations that support healthcare processes. Assists Federally Qualified Health Centers (FQHCs) and Critical Access Hospitals (CAHs) in the implementation of technical systems, software, hardware or solutions. In addition, I provide training and end-user support during and after the implementation process. I am also involved in pre-sales product demonstrations and provide assistance in scoping projects or developing proposals.

• Apr 2022 - Feb 2023

Partner with Federally Qualified Health Centers and Critical Access Hospitals to close care gaps in rural and underserved communities using health and claims data.Design and implement dashboards with Tableau, Epic Clarity, Epic Caboodle, and SQL queries.

Delivery System Informatics Manager

• Oct 2021 - Dec 2022

Manage seven analysts to deliver analytical insights across 50 specialties and 100+ clinics. Partner with medical group leadership to improve operations and efficiency for our patients. Manage seven analysts to deliver analytical insights across 50 specialties and 100+ clinics. Partner with medical group leadership to improve operations and efficiency for our patients.

Integrations Product Manager

• May 2021 - Oct 2021

Lead executive stakeholders to create value for clinicians and patients using healthcare data. Manage 14 engineers and 125+ API integrations using HL7 v2, FHIR, MuleSoft, Azure Event Grid, Event Hub, Data Lake, and Functions. Implemented Agile methodologies with Azure DevOps. Led a vendor cybersecurity escalation which mitigated 211 vulnerabilities and 26 critical issues. Lead executive stakeholders to create value for clinicians and patients using healthcare data. Manage 14 engineers and 125+ API integrations using HL7 v2, FHIR, MuleSoft, Azure Event Grid, Event Hub, Data Lake, and Functions. Implemented Agile methodologies with Azure DevOps. Led a vendor cybersecurity escalation which mitigated 211 vulnerabilities and 26 critical issues.

• Jan 2021 - Apr 2021

Led a cross-functional team to increase access, optimize referrals, and enhance clinical documentation across 11 clinics and 60 providers using Cerner Soarian and Millennium.Created project plans, negotiated milestones, and reported project status using Smartsheet.

• Apr 2020 - Jan 2021

Reduced outstanding charges in an error worklist from $160 million to $77 thousand by engaging leaders using SQL queries, Crystal & Excel reports, and data-driven processes.Supported all aspects of enterprise revenue cycle using Cerner Soarian Financials and Millennium Charge Services at a quaternary academic medical center.

• Dec 2016 - Mar 2020

Consulted with 187 customers to analyze data, find opportunities, and visualize benefits with Epic’s clinical EHR software. Defined role, founded team of 3 engineers, grew to 7. Worked directly with 4 customers to lead physician informatics initiatives.Launched 3 web apps across 400 customers. Developed 12 executive KPI dashboards. Presented a 60-minute customer webinar with 890 participants and 98% useful feedback. Delivered a 60-minute internal training and support presentation to 300 engineers. Show less

• Mar 2015 - Mar 2020

Managed 40 engineers across clinical, access, revenue cycle, and systems apps for a large, multi-state customer. Owned hardware planning, budgeting, and executive status reports.Led an 18-month $54 million enterprise software install across 6 hospitals using ITIL/ITSM methods from 2015-2016. Lead 2 major upgrade releases and 87 update installs. Closed 4 Epic CEO-level escalations.Mentored 9 new engineers. Owned 4 training classes. Conducted 65 phone interviews with 69% offer acceptance rate (+7% over all engineers). Show less

• Jun 2012 - Sep 2017

Partnered with healthcare IT leadership at 6 customers to prioritize & solve problems.Led application performance and scalability escalations and community impact analyses.

Logistics Team Member

• Nov 2011 - May 2012

Worked in a fast-paced, detail-oriented team to fill inventory and manage product flow. 99.9% accurate in 3,332 pulls, raised backroom KPIs from red (88%) to green (91%). Worked in a fast-paced, detail-oriented team to fill inventory and manage product flow. 99.9% accurate in 3,332 pulls, raised backroom KPIs from red (88%) to green (91%).

Unix Systems Administrator

• Jan 2007 - Dec 2008

Worked with undergraduate researchers and professors to design and deliver IT solutions. Administered UNIX servers and SQL databases without direct supervision. Coordinated with IT departments to budget, license, and install software. Maintained software licensing compliance over multiple computer labs and academic departments. Maintained 30 Windows and Mac desktops over two labs, including image deployment. Worked with undergraduate researchers and professors to design and deliver IT solutions. Administered UNIX servers and SQL databases without direct supervision. Coordinated with IT departments to budget, license, and install software. Maintained software licensing compliance over multiple computer labs and academic departments. Maintained 30 Windows and Mac desktops over two labs, including image deployment.

Customer Service Associate

• Jan 2006 - Aug 2006

Communicated with customers to understand needs and recommend products. Sold services in a courteous and professional manner. Trained new associates. Communicated with customers to understand needs and recommend products. Sold services in a courteous and professional manner. Trained new associates.

Cashier Associate

• Jan 2004 - Aug 2004

Drove sales by providing courteous and proactive service to customers. Maintained appealing displays of hardline and softline products. Trained new associates. Drove sales by providing courteous and proactive service to customers. Maintained appealing displays of hardline and softline products. Trained new associates.