Jonathan Lai

Client Care Coordinator at Willowmar Real Estate
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Contact Information
us****@****om
(386) 825-5501
Location
San Francisco, California, United States, US

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Bio

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Experience

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Client Care Coordinator
      • Nov 2022 - Present

      - Support all aspects of the day-to-day operational administration, including executing team processes and systems for transaction management, client engagement/appreciation, database management, project management, expense tracking, listing coordination, and other business activities. - Maintain and update the team’s operational excellence manual - Maintain the team’s real estate transactions by timely co-managing milestones, and supporting the coordination with clients, vendors, and other parties for various appointments - Support client engagement initiatives through database management - Support the coordination of public-facing open houses, private tours, team-building events, and client appreciation events - Manage the marketing components of property listings - Coordinate the creation and publication of content on social media platforms - Coordinate the vision and logistics of in-person marketing events - Track digital analytics and create recommendations for growth strategies and opportunities Show less

    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Ecommerce Business Owner
      • Feb 2020 - Oct 2020

      - Grossed over $50,000 in total sales across two storefronts - Analyzed consumer trends and behaviors to implement appropriate marketing and sales strategies, which increased sales by over 786% and accounted for 63.9% of total sales - Ensured customer satisfaction by providing prompt shipping and immediate responses that resulted in over 100 positive reviews - Generated an annualized ROI of over 40% - Grossed over $50,000 in total sales across two storefronts - Analyzed consumer trends and behaviors to implement appropriate marketing and sales strategies, which increased sales by over 786% and accounted for 63.9% of total sales - Ensured customer satisfaction by providing prompt shipping and immediate responses that resulted in over 100 positive reviews - Generated an annualized ROI of over 40%

    • Mental Health Care
    • 100 - 200 Employee
    • Behavioral Health Technician
      • Jul 2019 - Mar 2020

      - Provide one-to-one Applied Behavior Analysis services to children and adolescents diagnosed with Autism Spectrum Disorder in a home, clinic, and/or community setting - Taught skills necessary in social, motor, and language domains to assist patients - Tracked and took data on patients' overt behaviors with daily written reports submitted for insurance claims - Collaborated with a small team to improve their behavioral intervention plan - Provide one-to-one Applied Behavior Analysis services to children and adolescents diagnosed with Autism Spectrum Disorder in a home, clinic, and/or community setting - Taught skills necessary in social, motor, and language domains to assist patients - Tracked and took data on patients' overt behaviors with daily written reports submitted for insurance claims - Collaborated with a small team to improve their behavioral intervention plan

    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Tutor
      • Jan 2015 - Apr 2018

      - Customized tutoring and instructional approaches to accommodate over 80+ students in English and Math subjects in one-on-one settings - Implemented unique lesson plans focused on age and level-appropriate material for each student - Communicated with parents/guardians in regards to the student's academia progression as needed - Fulfilled other administrative office tasks - Customized tutoring and instructional approaches to accommodate over 80+ students in English and Math subjects in one-on-one settings - Implemented unique lesson plans focused on age and level-appropriate material for each student - Communicated with parents/guardians in regards to the student's academia progression as needed - Fulfilled other administrative office tasks

Education

  • UC Irvine
    Bachelor's degree, Psychological Sciences
    2020 - 2022
  • College of San Mateo
    Associate's degree, Psychology
    2017 - 2020
  • College of San Mateo
    Associate's degree, Sociology
    2017 - 2020
  • Galileo Academy of Science and Technology
    High School Diploma
    2013 - 2017

Community

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