Jonathan Lai
Client Care Coordinator at Willowmar Real Estate- Claim this Profile
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Bio
Experience
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Willowmar Real Estate
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United States
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Real Estate
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1 - 100 Employee
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Client Care Coordinator
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Nov 2022 - Present
- Support all aspects of the day-to-day operational administration, including executing team processes and systems for transaction management, client engagement/appreciation, database management, project management, expense tracking, listing coordination, and other business activities. - Maintain and update the team’s operational excellence manual - Maintain the team’s real estate transactions by timely co-managing milestones, and supporting the coordination with clients, vendors, and other parties for various appointments - Support client engagement initiatives through database management - Support the coordination of public-facing open houses, private tours, team-building events, and client appreciation events - Manage the marketing components of property listings - Coordinate the creation and publication of content on social media platforms - Coordinate the vision and logistics of in-person marketing events - Track digital analytics and create recommendations for growth strategies and opportunities Show less
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eBay
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United States
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Technology, Information and Internet
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700 & Above Employee
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Ecommerce Business Owner
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Feb 2020 - Oct 2020
- Grossed over $50,000 in total sales across two storefronts - Analyzed consumer trends and behaviors to implement appropriate marketing and sales strategies, which increased sales by over 786% and accounted for 63.9% of total sales - Ensured customer satisfaction by providing prompt shipping and immediate responses that resulted in over 100 positive reviews - Generated an annualized ROI of over 40% - Grossed over $50,000 in total sales across two storefronts - Analyzed consumer trends and behaviors to implement appropriate marketing and sales strategies, which increased sales by over 786% and accounted for 63.9% of total sales - Ensured customer satisfaction by providing prompt shipping and immediate responses that resulted in over 100 positive reviews - Generated an annualized ROI of over 40%
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Learning ARTS
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Mental Health Care
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100 - 200 Employee
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Behavioral Health Technician
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Jul 2019 - Mar 2020
- Provide one-to-one Applied Behavior Analysis services to children and adolescents diagnosed with Autism Spectrum Disorder in a home, clinic, and/or community setting - Taught skills necessary in social, motor, and language domains to assist patients - Tracked and took data on patients' overt behaviors with daily written reports submitted for insurance claims - Collaborated with a small team to improve their behavioral intervention plan - Provide one-to-one Applied Behavior Analysis services to children and adolescents diagnosed with Autism Spectrum Disorder in a home, clinic, and/or community setting - Taught skills necessary in social, motor, and language domains to assist patients - Tracked and took data on patients' overt behaviors with daily written reports submitted for insurance claims - Collaborated with a small team to improve their behavioral intervention plan
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Kumon North America, Inc.
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United States
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Education Administration Programs
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700 & Above Employee
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Tutor
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Jan 2015 - Apr 2018
- Customized tutoring and instructional approaches to accommodate over 80+ students in English and Math subjects in one-on-one settings - Implemented unique lesson plans focused on age and level-appropriate material for each student - Communicated with parents/guardians in regards to the student's academia progression as needed - Fulfilled other administrative office tasks - Customized tutoring and instructional approaches to accommodate over 80+ students in English and Math subjects in one-on-one settings - Implemented unique lesson plans focused on age and level-appropriate material for each student - Communicated with parents/guardians in regards to the student's academia progression as needed - Fulfilled other administrative office tasks
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Education
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UC Irvine
Bachelor's degree, Psychological Sciences -
College of San Mateo
Associate's degree, Psychology -
College of San Mateo
Associate's degree, Sociology -
Galileo Academy of Science and Technology
High School Diploma