Salesforce Administrator

• Jun 2023 - Present

Associate Business Systems Analyst

• Aug 2022 - Jun 2023

Technical Support Representative

• Apr 2020 - Aug 2022

Hosted Desktop Environment Cloud Solution Provider: Right Networks, provides remote access to hosted desktop versions of Quickbooks, and hundreds of associated apps and add-on packages used primarily by the financial, tax and accounting segment.Client support representative

IT Consultant

• Feb 2022 - Jun 2023

Engineering Technician

• Oct 2019 - Jun 2023

Outreach Coordinator / Peer Recovery Specialist

• Oct 2018 - Nov 2019

Provide direct support to residential rehab guests through peer support groups, and one-on-one coaching when necessary. Foster relationships with partnering organizations and other treatment centers and service providers to best serve potential guests and those in need of alternative services. Provide direct support to residential rehab guests through peer support groups, and one-on-one coaching when necessary. Foster relationships with partnering organizations and other treatment centers and service providers to best serve potential guests and those in need of alternative services.

Product / Application Engineer

• Oct 2015 - Mar 2017

• Support our primary customer through processing of orders, and design of laser safety curtain systems. • Produce AutoCad drawings/models for deck canopies, shade sails, welded frame awnings, weather curtains, hose-bed covers, and associated hardware. Provide accurate, and friendly discourse with existing and potential customers in order to achieve positive resolution of both sales, and service inquiries. • Develop mathematical pricing models that aggregate current supplier costs with current internal business expenses, to provide office assistant with simplified means of providing "ballpark pricing" within 48 hrs of request from customer. • On-site consultations with customers, to evaluate needs, desires, and provide viable solutions based on company capabilities. • Conduct critical measurements of customer sites to accurately record existing conditions. Engage continually with customers to ensure satisfaction with products provided, as well as maintaining relationships that foster dependability and trust. Correct any customer complaints as expeditiously as possible, with the utmost attention to satisfaction, and the customer's willingness to provide positive reference to neighbors/friends. (Word of Mouth/ Reputation is paramount) • Develop standard operating procedures for metalworking, sewing/fabric layout, assembly, installation, and hardware requirements for all Concord Awning Products. • Interface with plant managers, building owners, business owners, and grounds maintenance to ensure installation is conducted smoothly, and with limited interruption to customer's existing schedule. • Create BOM's for each individual project, to include fabric yardage required, labor hours required, hardware and consumables. Primary purchaser of all physical hardware items and fabric for company projects Show less

Product Manager - Surface Form & Geometry (East)

• Mar 2013 - Oct 2013

East Coast Product manager for all Surface Form and Geometry equipment. These types of electromechanical measurement systems are used primarily for inspection and conformance testing in the automotive, defense and research and development markets. Responsibilities included providing detailed technical sales support both pre and post sale, as well as conducting demonstrations and product introductions. Support existing and potential customers and participated in review of their requirements in measuring systems (Roundness, Profile/Contour Geometry, and/or Surface Finish. Product family for which responsibility was held included items ranging from hand held surface roughness measurement devices, up to $500K customizable large factory based roundness measurement machines Show less

Application Engineer

• Aug 2011 - May 2012

Primary first point of contact for incoming RFQ's and support questions from all new and existing customers from the academic and other research segments. Delegated some field support issues as necessary to the field installation engineer Sales engineer for TMC Mag-NetX field cancellations systems. Worked countless hours with the designer and research director to develop a thorough understanding of system design, operation, capabilities and limitations. Responsible for handling all magnetic field cancellation system inquiries, quote requests, and sales orders. Actively demonstrated products, and engaged potential customers at major tradeshows, as a TMC employee representing the Active Products Group. Fielded new incoming calls related to active products, and communicated progress on potential orders to the product manager. Show less

Sr. Technical Support Engineer

• Apr 2009 - Dec 2010

Provided leadership to technicians through research and subsequent dissemination of appropriate and government (Strategic Systems Programs) authorized repair procedures. Provided engineering leadership to resolve any problems which surfaced during conduct of inspection and test of guidance related equipment and products. Trained customers (enlisted and Navy officers) on how to properly handle, install, and operate the General Dynamics AIS guidance components they would be handling on the submarine. Supported initial system test and validation, by organizing Customer witnessing of system function and operation of various General Dynamics designed systems aboard the Navy's Littoral Combat Ship II during final phase of construction. Communicated with the Navy customers to organize scheduling of test witnessing, and proof of concept demonstration. This included software and hardware systems all over the ship. Show less

Mechanical Engineer

• May 2006 - Jan 2009

Responsible engineer tasked with design and documentation of a large set of Radio Frequency cables to be used in a newly redesigned portion of the THAAD radar assembly. Task involved consideration of phase matching and design for manufacturability as well as assembly process considerations and interaction with next higher assemblies. Prepared and submitted Engineering Change Notifications complete with redlines and full documentation, updated PRO/Engineer CAD model and drawing updates, as well as written summaries and engineering rationale for changes. Conducted routine maintenance and updates to CAD models of radar assemblies with primary focus on large assembly management including shrinkwraps, simplified representations and integrated BOM's. Show less