Managing Engineer

• Feb 2019 - Present

Senior Consultant

• Nov 2017 - Jul 2018

• Maintain communication with managing executives and site-based system administrator• Provide after-hours infrastructure system monitoring and upkeep• Planned and executed projects including deployment of virtual servers, VDI implementation (Windows Server 2016 RDS), Exchange Database management and mailbox migrations• Assist IT department in screening, hiring and briefing third-party entities for the implementation of cloud-based business analytics and Microsoft Project Online • Provide consultation, project management and troubleshooting services as needed

IT Manager

• Apr 2016 - Oct 2017

• Design, configure and manage network and domain security at facilities in Arizona, Texas, California and Tennessee• Configure and maintain firewall systems (SonicWall NSA Series, CentOS Linux) • Develop company security policies and operating guides; provide ongoing company-wide training in IT security procedures• Maintain anti-virus and anti-malware programs on servers and client workstations• Utilized Active Directory Services to manage domain users including GPO and User Access Control Lists• Create and maintain physical and virtual servers in a Windows Enterprise environment (Windows Server 2012 R2, 2016, Windows 10 Enterprise)• Plan, configure, implement and test software upgrades-experienced with Windows Server Operating Systems (2003, 2008 R2, 2012 R2, 2016), IIS, Terminal Services/Remote Desktop Services (2003, 2008, 2012, 2016), MS Exchange (2010, 2016), Windows Operating Systems (XP, 7, 8, 10), AutoDesk Building Design Suite, Bluebeam and Sage 300 ERP software• Implement and manage hybrid Exchange/O365 environment• Conduct regular on and off-site back-ups according to company data retention policies for disaster recovery purposes• Design and install Cisco VoIP system with off-site redundancy; system included Cisco routers and servers, VMWare, WebEx, 8800 IP phone series; system services over four locations• Resolve day-to-day IT issues for employees; included but not limited to printer problems, network connections, and hardware and software malfunctions• Provide mobile device support (Android and Apple iOS)• Create job descriptions and postings, conduct interviews, hire and manage IT department personnel• Assess and document all processes including security policies, intrusion detection/prevention backup and disaster recovery, and inventory management• Collaborate with CFO and other department managers to create department budgets• Oversee all technical inventory (hardware, software, subscriptions, vendor contracts, etc.)

Senior Consultant

• Jul 2006 - Apr 2016

• Create and maintain user domain security policies in compliance with client requirements • Integrate company IT security models• Create and integrate VPN-based access model for at-risk clients (lobbyist entities, law firms, financial advisors, etc.)• Install and monitor firewalls using CentOS, SonicWall, Cisco• Utilize scalable Active Directory Services to manage domain users including GPO and User Access Control Lists for start-ups and established companies• Create and maintain physical and virtual server environment with Windows, MS Exchange, Hyper-V and VMWare ESX Servers for multiple, small-medium sized businesses in Phoenix metro area• Administer Microsoft Exchange environments using 2003, 2007, 2010, 2013, 2016.• Build and maintain Windows Server Environments using 2003, 2008, 2008 R2, SBS 2011, 2012, 2012 R2, IIS 6 and 7• Deploy Windows Operating Systems using System Center (SCCM, SCOM)• Deploy and manage Terminal Services/Remote Desktop Services (2003, 2008, 2012, 2016)• Implement multiple backup procedures using Backup Assist, Acronis, and Veeam• Install and maintain SQL and Oracle databases• Troubleshoot SAN and other shared storage connectivity issues• Created LUN assignments on QNAP and SAN devices• Microsoft Patch Management and firmware upgrades for various devices• Maintain up-to-date End Point Protection Antivirus using AVG, Symantec, Trend-Micro, Kaspersky, Clam, etc• Perform Mobile Device Management as needed• Install, configure, and maintain VoIP systems, mobile technology, networks and tech department transfers for clients nationally and globally• Coordinate and solve tech needs for company expansion, infrastructure transfer, acquisitions, etc.• Provide troubleshooting services for clients using desktops, laptops, tablets, other mobile devices- included on call, on site, and remote support• Assist consulting clients in interviewing, hiring and training IT staff

Technical Support Representative

• Apr 2005 - Jul 2006

• Provide technical assistance to students and faculty in the use of campus-specific software and web-based programs• Provide technical assistance to students and faculty of online degree programs• Provide navigation and troubleshooting services • Provide technical and customer-service consultation and training for new tech staff and related agencies.