Experience

Farm Bureau Insurance of South Carolina
• Agent

  • Jan 2019 - Present


Belk

• Morocco
• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant Store Manager

  • Apr 2017 - Present

• Sales Team Manager

  • Sep 2014 - Present

  * Meet or exceed area sales goals through the training, coaching and managing of sales associate staff. Ensure that sales associates understand the stores selling expectations along with our corrective action process. Perform all register functions when assisting customers. * Provide training, coaching, and communication of our Relentless Customer Care program with the sales associate staff, to insure associates exhibit the key behaviors needed in delivering relentless customer care. * Motivate and coach sales associates to meet or exceed credit goals * Ensure that sales events and price changes are executed and signed according to company directive. * Ensure shrinkage control in their area through the continual management of associates. * Ensure that clientelling efforts meet store expectations. Train and coach associates on the features and benefits that clientelling can produce. * Ensure that National Sales Events are being driven by sales team goals. * Executes company and division directed floor sets * Ensure that a daily sales floor recovery plan is in place * Maintain a safe shopping and working environment. * Recognize associate performance and motivate sales associates to improve sales and customer service. * Recruit, interview, select and retain quality associates and ensure all positions are filled in a timely manner. * Ensure that status checks are being completed on a monthly basis. Utilize the status check as a way to monitor total sales associate performance. Coach associates to achieve expectations and goals. * Utilize the corrective action process and or the monthly status checks to document and coach poor performers. * Maintain a high level of store morale through efficient, timely communications of policies and other information. Follow through on all concerns or problems that develop within the selling area. * Work with Lead Scheduler to develop weekly schedules that match staffing to customer traffic and sales. Show less



Kimbrell's Furniture

• United States
• Furniture
• 1 - 100 Employee

• Store Manager

  • May 2012 - Sep 2014

  * Effectively communicated, orally and in writing, to explain to a variety of levels of society, decisions made on credit approval, insurance claim denials, and legal action * Acquired all necessary information to process credit decision. Analyzed and interpreted personal credit material to make a well-justified decision from the analysis * Worked with fellow store managers to create a delivery system that was first of its kind * Directed, supervised and coordinated employees engaged in sales, account management, delivery and daily store operations * Planned and prepared daily work schedules: assigned specific duties: trained employees in all aspects of store operations, product information, job requirements and safety * Developed staff for future promotions * Ensured compliance with company policies and procedures; evaluated employee work performance; initiated personnel actions such as recruitment, recognition, selection, promotions, transfers, payroll changes, disciplinary or dismissal measures and documented all actions * Resolved employees’ work grievances; interpreted store policies to employees; motivated employees; investigated and resolved customer complaints * Supervised staff to ensure performance of duties in a safe manner that met company health and safety standards * Conducted regular job safety and accident prevention meetings * Supervised cash control; verified and made bank deposits; ensured inventory accuracy through routine inventory audits * Examined, analyzed, and evaluated store operations, training, and sales * Planed and initiated remedial action as necessary * Prepared sales and merchandise reports; reviewed operating and financial statements; took action to increase profits * Ordered and transferred inventory to maintain sufficient stock to reach merchandising goals * Maintained detailed operating records; reconciled daily cash and sales receipts Show less



Waffle House, Inc.

• United States
• Restaurants
• 700 & Above Employee

• Unit Manager

  • Feb 2009 - Jan 2012

  * Identified and recruited possible team members and managers daily * Created welcoming environment and culture for customers within my unit to drive sales * Communicated effectively to employees, customers, and senior management regarding decisions made, customer issues, and general information * Prioritized multiple projects and demands at one time * Obtained ServeSafe certification and remained knowledgeable on all rules and regulations pertained to the food service industry * Graduated top of management class * Awarded Top Operator for superior achievement * Drove sales to exceed goals at multiple locations in a variety of socially diverse areas Show less