Experience

Patron Technology

• United States
• Events Services
• 1 - 100 Employee

• Event Technician

  • Oct 2021 - Present

  • Manage client’s event needs such as onsite operations, fan engagement, and registration, helping to drive revenue objectives while working as main contact or as part of a larger team based on project's requirements • Identify project activities, constraints, & key stakeholders, estimate activity resources, prepare teamwork schedules & deployment responsibilities, and set goals, standards, & load out plan for event • Collaborate with internal Patron teams to build activations, deploy products, and ensure all aspects of client implementation are completed and client support service levels are exceeded when possible • Be an expert in Patron Technology products such as Token, Thuzi, Showclix, Growtix, Greencopper, anticipating & solving common issues, gathering and translating event and technical information for event staff • Educate clients on self-service & system functions and train non-technical event staff on the use of devices, software interface, & common troubleshooting, ensuring smooth operations & exceptional customer experience • Own problem resolution by researching & troubleshooting software & hardware issues; providing excellent customer service; & promptly relaying to engineering team to ensure rapid resolution & prevent recurring issues • Successfully promoted and cross-sold other Patron products and solutions to existing and potential clients • Maintain up-to-date knowledge of industry trends and best practices to constantly improve event operations, drive revenue goals, and enhance overall client satisfaction Show less



Hello Stranger, Inc.

• Security Operations Manager and Risk Management

  • Jul 2021 - Oct 2021

  ● Planned, organized, and controlled all security operations & risk management & ensured we kept people safe ● Identified risks, assumptions, constraints, and stakeholders, and create risk management plans ● Collaborated with client team, venue teams, operations team, Arcadia PD, local authorities, and outside vendors to develop risk management plan, establish communication channels, and ensure consistent project progress ● Developed comprehensive deployment plans, including detailed timelines and schedules, effective communication strategies, and clear post orders, to ensure seamless operations for a team of 60 third-party security guards, 3 security supervisors, and 3 security operations team members ● Booked hotel accommodations, coordinated arrivals & travel to venue ensuring it was efficient and cost-effective ● Implemented a communication system to collect and analyze data in real-time to enhance operations, developed comprehensive emergency preparedness plans, and ensured seamless communication among all stakeholders ● Efficiently managed the $50,000 department budget, successfully negotiated favorable rates with security vendor, and secured contracts that were 14% below the initial estimate through effective controls ● Facilitated event production meetings by leading discussions, gathering input from all stakeholders, and ensuring that all aspects of event planning and execution were addressed by fostering a collaborative environment and designing comprehensive after-action reports and make recommendations for future events Show less



Associated Students, San Francisco State University

• United States
• Higher Education
• 1 - 100 Employee

• Building Manager

  • Jun 2019 - Aug 2020

  ● Supervised 10 information & technical support staff, determining critical activities & requirements at Cesar Chavez Student Center● Coordinated with various campus departments, clients, artists, and outside vendors to ensure all production and campus needs were met while maintaining compliance with SFFD, OSHA, and ADA regulations● Created and implemented inventory systems to support the building’s budgets, operations, and inventory management that decreased repair time of water fountains, lost keys, and missed student check ins● Identified challenges for continued operations and risks and determined best solutions for reopening safely● Prepared accident, incident, safety, and work requests as needed as well as daily log of activities within building Show less

• Farmer's Market Assistant

  • Nov 2018 - Jun 2019

  ● Organized, set up, & staffed the AS Farmers Market & coordinating activities such as cooking demos, samples, etc.● Coordinated student outreach marketing programs for campus and local communities, collected and analyzed data to measure impact of marketing campaigns, social media content, and activities ● Answer questions about AS Farmer's Market, sustainability resources and equal access to healthy & fresh food● Created benchmarks & metrics, effectively tracking KPI’s leading to increase brand awareness & engagement● Maintained excellent relations with vendors, customers, staff and local governmental/community organizations Show less



AEG

• Pakistan
• Consumer Services
• 1 - 100 Employee

• Guest Services Supervisor

  • Apr 2015 - Jun 2018

  -Provide safe and secure experience for our venues’ 19,000 guests, team members, and assets. -Supervise a team of staff between 25 – 40 team members with the responsibility of clear communication, scheduling and monitoring of shifts/breaks and support services. -Resolve escalated security situations in liaison with security supervisor. -Consistently receive “Exceed Expectations” on performance appraisals. -Submit frequent Event Recap Reports and occasional incident reports as needed. -Provide timely & appropriate coaching to Team Members on performance using the “Situation, Impact and Alternative” guidelines. Show less



Event Auditing Services

• Event Operations Manager

  • Oct 2016 - May 2018

  -Lead team of 10-20 data collectors at large scale music festivals and events. Providing on-site personnel management and oversight to ensure a safe, secure environment. -Develop and implement new systems for efficiency and accuracy of data reports as each show is unique. -Analyze the data for discrepancies and identify errors and abnormalities in the data and generate reports from database to company(s) for Budget analysis, reporting and settling for amount to be paid. -Provide accounting and data analysis support with emphasis on long term sustainable growth models. -Assisting in market research, business opportunities, and firm efficiency Show less



Insomniac Events

• United States
• Entertainment Providers
• 500 - 600 Employee

• Guest Services Assistant Supervisor

  • Sep 2013 - 2016

  • Attend preshow recruitment meetings, devise a management plan for each show, interview potential staff members, provide up-to-date information, answer questions and prepare show day shifts and schedules• Set up of Guest Services base for show day operations • Assist guests on show days with their questions or concerns and solve guest services issues • Supervise staff at water stations, Information Booths, Lost & Found, Americans with Disabilities Act (ADA) locations, VIP Upgrade and other areas where guests often need assistance • Ensure that staff members take required breaks at appropriate times and clock-in and out accordingly• Coordinate with other departments to ensure adequate Guest Services coverage in areas throughout the event• Debrief teams after shows and breakdown base by packing gear into road cases and onto pallets• Submit timesheets to the Guest Services Manager for processing by payroll department Show less

• Information Booth Manager

  • Jun 2013 - Jun 2015

  Assist headliners with any question or concerns. Check in volunteers at off site credential pick up, as well as base on site. Ensure all volunteers are comfortable and safe by distributing meals, water, ice, and anything else they may need. Assist in any department or position as required during course of event.

• Volunteer

  • Sep 2012 - 2014

  -Lost and Found/Information booth worker- Water station Worker-Production Assistant



Walgreens

• United States
• Retail
• 100 - 200 Employee

• Photo Specialist

  • Dec 2012 - Jul 2014

  • Prepared photo printing machines and software for use each day • Processed customer printing orders in-person and online • Restocked shelves and review expiration dates on all products • Inventoried and reordered products as necessary and tracked most popular products and sale items • Prepared photo printing machines and software for use each day • Processed customer printing orders in-person and online • Restocked shelves and review expiration dates on all products • Inventoried and reordered products as necessary and tracked most popular products and sale items


The Children's Place
• United States
• Non-profit Organizations
• 1 - 100 Employee
• Store Associate

  • Jun 2010 - Jul 2011

City of Moreno Valley
• United States
• Government Administration
• 200 - 300 Employee
• Program Assistant

  • Feb 2010 - Jul 2011