Information Technology Support Engineer

• Jun 2023 - Present

Business Owner

• Feb 2021 - Present

Investor Trader Reseller of RDX Sports Goods Investor Trader Reseller of RDX Sports Goods

L2 Customer Technical Expert

• Nov 2022 - Apr 2023

Incident Management To manage customer issues and or requests relating to the security technologies according to Service Level Agreement and standard incident management processes. These technologies may include but are not exhaustive to, Fortigate, Checkpoint, Juniper, ZScaler and BigIP. These issues could be raised by i) Customers themselves (Reactive Support), ii) Monitoring activities (Pro-active Support) iii) Level 1 service desk support team. Additional requirement will also include the administration and to monitoring of Messaging services and platforms. Achieving and exceeding customer satisfaction remains the utmost goal > Initiate Root Cause Analysis when total outages are resolved or upon management requests > Regular reviews with Level 1 security support, Level 2 support (FR / MRU) and engineering teams for post-review incidents Change Management > To handle change requests on customers' Security infrastructures & technologies with respect to the defined Service Level Agreement. > Change may be initiated following customer or internal requests > Perform Risk Level Assessment together with related stakeholders on targeted change > Participate in regular governances with the Change Advisory Board (CAB) to validate or not requests Show less

System And Database Administrator

• Nov 2021 - Sep 2022

Act as a main point of contact/ consultant to project managers for Database and system proposal/upgradesInvolve in different projectsDatabase Admin and System Admin TaskMAIN TASKS-------------- Installing, maintaining and upgrading/Patching Oracle10g,11g and 12C databases - Installing, maintaining and upgrading/Patching Oracle10g 11g E-business Suite Servers 12.1 and 12.2- Installing ORACLE ISJob description:As a SOC Analyst, I worked in pairs with an N2 and will follow an internal training course at the same time. Alternating training, support and production, we ensure your skills development in our field of activity and you will be able to achieve your own medium-term objectives.• Ensure the first level SOC functions, concerning the monitoring and notification of our customers' IS (monitoring, detection and communication)• Ensure the proper processing and follow-up of SOC tickets• Write notes for daily exchanges between teams• Participate in the drafting, modification, revision of documentation, ensuring proper compliance with proceduresExpert functional consultant of Oracle E-Business suite financial and supply chain modules:• Oracle ERPCustomers:Ports Authority (Mauritius)Central Water AuthorityFSCTropical World ( Mascafleur)MUA Show less

SOC Analyst

• Apr 2022 - May 2022

Job description:As a SOC Analyst, I worked in pairs with an N2 and will follow an internal training course at the same time. Alternating training, support and production, we ensure your skills development in our field of activity and you will be able to achieve your own medium-term objectives.• Ensure the first level SOC functions, concerning the monitoring and notification of our customers' IS (monitoring, detection and communication)• Ensure the proper processing and follow-up of SOC tickets• Write notes for daily exchanges between teams• Participate in the drafting, modification, revision of documentation, ensuring proper compliance with procedures Show less

Database Administrator

• Nov 2021 - Aug 2022

- Installing, Configuring and Administering OPERA V5.5.x.x / V5.6.X.X Property Management System - Installing, maintaining and upgrading/Patching Oracle10g,11g and 12C databases - Installing, maintaining and upgrading/Patching Oracle10g 11g WebLogic and 12C WebLogic Application Servers - Installing, Configuring and Administering Windows Server 2008 / 2012 / 2016 Environment - Installing, Configuring and Administering OPERA V5.5.x.x / V5.6.X.X Property Management System - Installing, maintaining and upgrading/Patching Oracle10g,11g and 12C databases - Installing, maintaining and upgrading/Patching Oracle10g 11g WebLogic and 12C WebLogic Application Servers - Installing, Configuring and Administering Windows Server 2008 / 2012 / 2016 Environment

Technical Specialist

• Jul 2020 - Oct 2020

System Administrator

• Sep 2016 - Jun 2020

Ensure the proper functioning and availability of production/live servers. ∙ At ease with Atlassian tools suite Bibucket, GIT. ∙ Deployment of LAMP stack and optimization. ∙ Familiar with Administration Tools ∙ Install PHP modules with composer tools, debug composer.json files for dependencies. ∙ Monitor Performance on New Relic. Act as purchasing officer for new assets take over duties of the cto while away ∙ To perform basic systems security administration functions, including creating of customer profiles and accounts. ∙ To monitor and manage system resources, including CPU usage, disk usage and response times to maintain operating systems efficiency. ∙ To maintain system documentation, hardware / software inventories and logs. ∙ To maintain corporate hardware and software like SAN, VMware, Active Directory, Microsoft SQL, etc. ∙ To ensure the smooth running of application and business services. Show less

System Engineer

• Nov 2013 - Dec 2015

-Database Administrator (Oracle and MS SQL Server) ORACLE •Installing Oracle 11g and troubleshooting on Oracle •Administer space by creating tablespaces, adding and resizing data files •Shell Scripting for automating backups and other health checks fordatabase •Familiar with the Linux environment and Linux commands •Familiar with RMAN backup and recovery procedures, flashbackdatabase -Database Administrator (Oracle and MS SQL Server) ORACLE •Installing Oracle 11g and troubleshooting on Oracle •Administer space by creating tablespaces, adding and resizing data files •Shell Scripting for automating backups and other health checks fordatabase •Familiar with the Linux environment and Linux commands •Familiar with RMAN backup and recovery procedures, flashbackdatabase

Knowledge and Support Engineer

• May 2012 - Oct 2013