Service Performance Field Lead

• Jan 2022 - Present

• Ensure proper management of scope, schedule and expenses for all appropriate deliverables based on contract type• Based on contractual obligations, ensure proper external KPIs are established with customer, monitored and communicated• Ensure proper internal KPIs are established, monitored and communicated to management including measurement of delivery, profitability, resource utilization• Ensure site team and remote support network is:o well defined, engaged with the site, and achieving goalso implementing technology and processes with precision and speed following standard ways of workingo delivering and documenting cost savingso developing and documenting case history success stories and opportunities for improvement o driving regular operations reviews with customers to present successes / challenges and promote teamwork / buy ino leveraging service business to grow core bearing businesso establishing and maintaining a strong partnership with clients by providing exemplary service, strong customer rapport and a professional corporate imageo engaging with third party rebuilders to influence best practices used at shops for precision state rebuildso only performing activities which comply with corporate policies and procedures, relevant acts, legal and professional standards and the Code of Conduct• Present strategic, tactical, and technical information to team and customer as required• Assist in the recruitment and development of new staff as required• Manage and coach direct reports to help improve performance of themselves and their teams Show less

Rotating Equipment Performance Program Lead

• Mar 2021 - Jan 2022

• Ensure proper management of scope, schedule and expenses for all appropriate deliverables based on contract type• Based on contractual obligations, ensure proper external KPIs are established with customer, monitored and communicated• Ensure proper internal KPIs are established, monitored and communicated to management including measurement of delivery, profitability, resource utilization• Ensure site team and remote support network is:o well defined, engaged with the site, and achieving goalso implementing technology and processes with precision and speed following standard ways of workingo delivering and documenting cost savingso developing and documenting case history success stories and opportunities for improvement o driving regular operations reviews with customers to present successes / challenges and promote teamwork / buy ino leveraging service business to grow core bearing businesso establishing and maintaining a strong partnership with clients by providing exemplary service, strong customer rapport and a professional corporate imageo engaging with third party rebuilders to influence best practices used at shops for precision state rebuildso only performing activities which comply with corporate policies and procedures, relevant acts, legal and professional standards and the Code of Conduct• Present strategic, tactical, and technical information to team and customer as required• Assist in the recruitment and development of new staff as required• Manage and coach direct reports to help improve performance of themselves and their teams Show less

Reliability Technician

• Jun 2016 - Feb 2021

• Build relationships with customers• Engage in downtime and maintenance planning meetings• Data analysis to determine faults & severity and write detailed reports on your findings• Communicate and deliver reports to customers about your findings and recommendations• Troubleshoot complex machinery problems• Perform multi-channel data analysis• Support and work with Application Engineers to determine Root Cause of any failures and work toward improvements and correct actions• Work with other Product Specialists, Technicians and sales staff in identifying opportunities and securing contracts through the provision of solutions• Provide profitable technical and proactive reliability maintenance services to customers to achieve or exceed the agreed KPIs and document the cost savings delivered• Periodic requirement to prepare and deliver technical presentations to customers and other team members Show less

Papermaker

• Jun 2011 - May 2016