Compliance and Audit Manager

• Jul 2023 - Present

Information Governance Lead

• Nov 2017 - Jul 2023

information governance and data protection officer

Business Applications and Integration Manager (Interim)

• Apr 2020 - Jul 2020

Senior Software Developer

• Jul 2015 - Nov 2017

Coding in VB.NET/C# for internal use utilities, and campus digital signage linked to timetabling system, PC Availability system and car park permit administration systemSolution design, specification and development - providing technical insights and guidance to the wider institution Software design, development, testing and implementation Process analysis, process redesign and requirements gathering. Project management - project plans, resource management Database design and development - MS SQL Reporting using Microsoft SQL Server Reporting Services Documentation - requirements and technical specifications, test plans and user guides Provide training to other teams on the delivered solutions Liaison with external suppliers Third line technical support of core business systems Show less

Business Information Systems Analyst

• Feb 2013 - Jul 2015

Specialist in Scientia Enterprise Foundation, iTrent, TABSFM, CRM, Room Service, Connect2 and Agresso server side support. Reporting using Microsoft SQL Server Reporting Services Documentation - requirements and technical specifications, test plans and user guides Provide training to other teams on the delivered solutions Liaison with external suppliers Third line technical support of core business systemsSupervision of third line technicians

IT Technician

• Jan 2013 - Feb 2013

Second level IT Services support for all student/staff IT requirements on the Tremough Campus. Working in a team covering all aspects involved in maintaining a high level of IT cover, ranging from at the desk product support to infrastructure cabling, networking and telephony, predominantly involving Windows 7, Windows XP and Mac OS/X versions including Lion.

Electronics Engineer

• Mar 2012 - Jan 2013

IT Technician

• Oct 2011 - Mar 2012

Second level IT Services support for all student/staff IT requirements on the Woodlane Campus of this leading Arts college. Working in a team of 5 covering all aspects involved in maintaining a high level of IT cover, ranging from at the desk product support to infrastructure cabling, networking and telephony, predominantly involving Windows 7, Windows XP and Mac OS/X versions including Lion. Second level IT Services support for all student/staff IT requirements on the Woodlane Campus of this leading Arts college. Working in a team of 5 covering all aspects involved in maintaining a high level of IT cover, ranging from at the desk product support to infrastructure cabling, networking and telephony, predominantly involving Windows 7, Windows XP and Mac OS/X versions including Lion.

Systems Administrator

• 2005 - 2011

Primary internal support for 71 staff for all IT requirements. Install and maintain all IT equipment for company – 9 servers, 100+ PC workstations and laptops.Installation and maintenance of all software versions, update testing and deployment of verified releases, including beta releases.Support subsidiary company for web hosting requirements over 3 servers.Overseeing transfer of 180+ client domains to GMG datacenter from external hosts.On-Location support for GMG clients as and when requiredResponsible for all off-site backups.Responsible for all IT procedures within company.Automation of many previously time consuming tasks.Creation of client accessed documentation website.On-site support for Microsoft applications and email systems. Show less

Software Developer

• 1999 - 2005

Software development (Visual BASIC) for market leading property anagement software provider.Experience of creating applications through all aspects of the life cycle, from concept design through to user documentation. Some of the time in this position spent as development manager, overseeing all aspects of the program development, and managing a team of developers and QA staff.

Technical Support

• 1996 - 1999

Providing telephone support to all CFP Software customers, including remote diagnostics of PC and network issues, as well as specific product support for the CFP Software range of applications. Site visits to clients to resolve network issues and configure server solutions.

PC Support

• 1991 - 1995

Providing on-site PC support to all international staff at the JET Fusion experimental reactor at Culham. Duties included networking, PC maintenance and application installations.

varied roles

• 1988 - 1995

Roles varied from Computer Operator (starting role), FM Mainframe Management (transition role from Harwell to JET) eventually ending up on PC Support role, providing all levels of PC support for the international staff at JET Fusion reactor at Culham. OSA applies to this role.