Jonathan Helm

Patient Care Coordinator at Fred Hutch Patient Care
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Location
US

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Experience

    • Hospitals and Health Care
    • 100 - 200 Employee
    • Patient Care Coordinator
      • Jun 2022 - Present

      -Triage with industry leading doctors and professionals to manage complex clinic calendars and coordinate urgent patient care. -Demonstrate a high level of empathy and clarity as the first point of contact for newly diagnosed cancer patients, resulting in increased patient satisfaction and expedited care. -Distill pertinent information from extensive medical records to accurately manage and refer the patient to the appropriate practitioner, saving them invaluable time. -Triage with industry leading doctors and professionals to manage complex clinic calendars and coordinate urgent patient care. -Demonstrate a high level of empathy and clarity as the first point of contact for newly diagnosed cancer patients, resulting in increased patient satisfaction and expedited care. -Distill pertinent information from extensive medical records to accurately manage and refer the patient to the appropriate practitioner, saving them invaluable time.

    • Australia
    • Personal Care Product Manufacturing
    • 700 & Above Employee
    • General Manager
      • Nov 2020 - Jun 2022

      -Develop and manage a talented roster of employees through effective leadership, analyzing performance data and sales trends, which lead to 20% YOY growth in FY21-Responsible for interviewing, training, and onboarding new hires for all stores in the Seattle Market.Conduct all administrative duties, including merchandising audits, bank deposits, customer service calls, scheduling and approving timesheets, as well as coordinating monthly Seattle team meetings and frequent dinners-Highly skilled in business to business sales and partnerships, managing, prospecting and adding high-end brands as accounts-Responsible for upholding rigorous visual merchandising standards for a luxury brand in collaboration with key decision makers for the entirety of the Seattle market-Software training lead for POS and internal systems

    • Consultant
      • Jun 2018 - Nov 2020

      -Responsible for demonstrating extensive product knowledge and upholding stringent brand standards through exemplary customer service-Partnered with General Manager in maintaining the Fremont location, by completing operational tasks such as inventory management, and supply orders-Collaborated with the digital fulfillment center to drive sales as a result of the Covid-19 lock down-Highest individual sales contributor at the Fremont store FY19 & FY20

    • United States
    • Banking
    • 700 & Above Employee
    • Bank Teller
      • Feb 2018 - May 2018

      I developed invaluable cash handling experience at the highest standards, including withdrawals and deposits, transfers, and account creation. It was my responsibility to manage challenging customer concerns and demonstrate high risk problem solving. I promoted a collaborative work environment, finding potential new accounts and profitable ventures with the branch's bankers. I developed invaluable cash handling experience at the highest standards, including withdrawals and deposits, transfers, and account creation. It was my responsibility to manage challenging customer concerns and demonstrate high risk problem solving. I promoted a collaborative work environment, finding potential new accounts and profitable ventures with the branch's bankers.

    • India
    • Writing and Editing
    • Sales Lead
      • Dec 2016 - Jan 2018

      Exceptional customer service, sales, and training experience. Product specialist accountable for upholding visual standards, fostering customer relationships and retention by delivering customer-centered solutions. Exceptional customer service, sales, and training experience. Product specialist accountable for upholding visual standards, fostering customer relationships and retention by delivering customer-centered solutions.

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