Head of Inclusive Leadership Practice

• Sep 2021 - Present

Head of Rapid Improvement / Lead Consultant

• Mar 2019 - Jun 2021

**Lead for a business culture award winning team and client partnership.• Led the development of a new offer area and practice for the business – aiming to bring strategy and culture to life, bottom-up. Developed the proposition, offer, commercial model, sales pipeline and first sales amounting to £80k value – with a further sales pipeline of circa £500k potential.• Enabled the fast roll-out and engagement of new purpose, strategy, and culture by leading teams to deliver work with client executive leadership teams, senior leadership groups and frontline teams; worked with Sainsbury’s, Joules, Police Now, YBS, and TSB – the latter winning a business culture award.We help businesses change faster than the world around them. We do that by supercharging teams for change. Learn more at www.businessfourzero.com

Director. Business Strategy and Transformation Management Consultant. Leadership Coach.

• Feb 2016 - Mar 2019

Director of The Spark; helping you find the spark of energy, imagination and clarity to bring out the best of yourself, your people, and your business. As an independent, senior business strategy and transformation management consultant, I have worked with a number of high profile clients across public and private sectors, with significant experience in transport. Bringing a strategic view to how best to deliver complex industry wide transformation, I have demonstrated a unique ability to define strategy for business transformation while providing the energy and intelligence to make this happen; helping organisation deliver the right change, the right way with the right capabilities. I am highly qualified and experienced (inc. big 4 consulting); bringing a mix of knowledge and personality to help your organisation realise the spark required to make change happen.In addition to offering business consulting services, I am a practising life and leadership coach having been trained by the Coaches Training Institute in the Co-active Coaching technique. I'm excited to connect with you, hear your story and work with you to realise the 'awesomeness' that is you!

Strategic Change Manager

• Apr 2018 - Oct 2018

Interim Strategic Change Manager - 6 month contractFacilitated the establishment of the organisation wide approach to transformation programme and people-change management. Led the change management activity (identifying change and people readiness risk, planning change, and establishing the governance) for £850m multi-faceted change programmes, delivering both significant technology, operational and business change. Interim Strategic Change Manager - 6 month contractFacilitated the establishment of the organisation wide approach to transformation programme and people-change management. Led the change management activity (identifying change and people readiness risk, planning change, and establishing the governance) for £850m multi-faceted change programmes, delivering both significant technology, operational and business change.

Senior Associate Consultant

• Oct 2017 - Nov 2017

Worked as a senior associate with Premier Change Consulting on short review engagement of change and programme management. Worked as a senior associate with Premier Change Consulting on short review engagement of change and programme management.

Programme Manager (Operational Readiness)

• Sep 2016 - Sep 2017

Worked with the senior leadership in defining the organisation and governance required to make the railway in London and South East ready for the biggest change to the UK railway delivered in a generation......included leading extensive industry engagement, industry governance facilitation and leading development activities to define how the industry can best manage activities to assure a step change for railway services in the South East, including responsibility for leading business change across the south east and establishing and managing the operational readiness programme (including securing £multi-million budget for it).

Business Change Lead

• Feb 2016 - Jun 2016

4 month contract. Lead for all business change activities associated with the transition and establishment of a new mobile technology service function (circa. 75 people, plus varied supplier base) in the Customer, Communications and Technology function of TfL.Focus of activities as part of the management team include:- marketing and communications- business case development- governance implementation- people change and transition Contract end: 24th June, 2016 4 month contract. Lead for all business change activities associated with the transition and establishment of a new mobile technology service function (circa. 75 people, plus varied supplier base) in the Customer, Communications and Technology function of TfL.Focus of activities as part of the management team include:- marketing and communications- business case development- governance implementation- people change and transition Contract end: 24th June, 2016

Senior Management Consultant

• Apr 2014 - Jan 2016

Worked in Deloitte’s Programme Leadership Group, specialising in major organisational change Key client engagements included:Business Change Manager, Public Sector Rail Industry, May ’15 – Present: led a team setting-up a Change Management, Portfolio Office for the south east region, implementing governance for a significant change portfolio. Deputy for the Head of Change.Business Change Manager, Public Sector Highways Company, Jan ’15 – Apr ’15: led the development of the core strategic planning process, which is now being followed by the industry, and improvement of key capabilities for strategy. Worked directly for the Board level, Strategic Planning Director.Readiness Review Lead, Police Constabulary, Oct ’14 – Dec ’14: led a team on an organisation-wide readiness review of an operating model change, providing the senior leadership clarity of opportunities and risk in achieving the desired benefits.Stakeholder and Change Lead, Public Sector Rail Industry, Jun ’14 – Sep ’14: led a team to define the activities and team needed to manage a range of organisational changes taking place in the western region, up-skilling a team to implement the defined plan.Programme Reviewer, Private Sector Helicopter Company, May ’14: led a review of a new business creation programme, working with closely with the managing directorI've also played a leading role with improving diversity in Deloitte as well as leading the project to build the international operating model of the practice I work in. I have also contributed to approximately £1m of sales, both through leading competitive bids, on-sell during existing engagements and more general support to competitive tenders and account development.

Business Change Manager

• Aug 2013 - Apr 2014

Internal Change Management Consultant:- Led the change management and engagement activities of a new industry wide performance management process- Scoped the initial stages of a major transformational change programme for a regional business unit; engaged a number of senior management to identify the problem and build energy and commitment to the change; and advised the regional executive leaders on steps for implementation- Set up a programme management structure and developed key tools and documentation for a Health and Wellbeing function; included training health and wellness specialists on change programme management- Developed a business case for implementing a change to organisation structure, processes and behaviours in respect to managing change capacity- Trained over 100+ people (change leaders, change practitioners, programme and project managers, change receivers) on change and programme manager; specific focus given to people change. Currently have a Master Trainer and Advance Practitioner qualification for People Centred Implementation (change methodology).

Programme Management Controller

• Dec 2012 - Aug 2013

Responsible for reviewing the most strategically important change portfolios and programmes in the company and assuring the Executive Management of the delivery of these initiative and their benefits. Additionally supported these programmes in improving the way they deliver including: identifying and mapping benefits; coaching on how to deliver change with people at the centre of the approach; coaching on best practice in programme management; and defining new programmes of change including culture change and transformation.Additionally dedicated to support a key organisational change from its set up through to the management of the programme. In this, helped the director develop the vision and objectives, identified risks and apply the focus of delivery on people and the important role they have in delivering change and benefits.Act as an internal management and change consultant, with specific service offering around my knowledge of people change and programme management.

Business Change Assurance Leader

• Oct 2011 - Dec 2012

Responsible for leading reviews of key business change programmes spanning the organisation to encompass reviews of functional change activities and cross industry culture change initiatives affecting 125,000+ people.After a year of sustained high performance in this role, promoted for a second time in two years.A key contributor to this was changing the approach of the review from one which resembled an audit to one that put adding value at the focus. This meant that support was offered to programmes in overcoming challenges including: redesigning programme organisations; breaking down barriers with key stakeholders; facilitating support through other colleagues; and advising executive leaders on future recruitment.

Programme Management Assistant

• Oct 2010 - Oct 2011

Responsible for supporting the management of a programme management office for an organisation wide transformation programme, aiming to deliver £3.3bn of benefits. Led reviews of many of the projects within this programme with a combined benefit total totalling approximately £1.5bn of benefit. Entrusted with speaking to and delivering work for all levels of the organisation including Executive Directors. Offered insight that helped the programme improve the likelihood of delivering the benefit, effectively giving more security to £1.5bn of benefit.After a year of high performance in this role, I was promoted to take on a management role responsible for the delivery of reviews of key organisational change initiatives.

Customer Service Officer

• Jun 2009 - Sep 2009

Worked as front-line Customer Service Office in a Job Centre plus office, supporting people in their efforts to find employment or helping them upskill to improve chances of recruitment Worked as front-line Customer Service Office in a Job Centre plus office, supporting people in their efforts to find employment or helping them upskill to improve chances of recruitment

Quality Technician

• Jun 2008 - Feb 2009

Responsible for incoming product and supply quality testing as well as managing and improving the business management system.Also implemented a continuous improvement process with reward system to encourage employees to offer ideas and implement them Responsible for incoming product and supply quality testing as well as managing and improving the business management system.Also implemented a continuous improvement process with reward system to encourage employees to offer ideas and implement them

Management Graduate Trainee

• Sep 2006 - May 2008

Under sponsorship for Business Management degree programme, worked in four rotational attachments including Commodity Purchasing (Purchasing Trainee), Project Management (Project Management Assistant), Customer Management (Commercial Officer) and professional development (Professional Development Assistant).Key highlights included account managing two contracts with British Airways and Virgin Atlantic worth £7.5bn, managing project delivery of a new engine introduction programme and identifying training needs and designing methods to upskill a workforce of 1000 people.