Experience

Okcoin

• United States
• Financial Services
• 100 - 200 Employee

• Compliance Manager, AML Operations

  • Aug 2023 - Present

  Malta

• AML Operations Manager

  • Jul 2023 - Aug 2023

  Malta

• Risk Operations Manager EMEA

  • Apr 2022 - Jul 2023

  Malta

• Risk Operations Team Leader

  • Oct 2021 - Apr 2022

  Malta



Tipico

• AML & KYC Manager

  • Mar 2021 - Sep 2021



CasinoSecret

• Cyprus
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Head of Risk, Payments & Fraud at CasinoSecret

  • Jun 2020 - Nov 2020



Videoslots

• Malta
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Head of Payments & Risk

  • Oct 2019 - Jun 2020

• Deputy MLRO

  • Aug 2018 - Oct 2019

  Malta • Deputize for the MLRO as and when required • Assist the MLRO in ensuring that periodic client reviews are completed in a timely manner • Assist in the handling of all escalated internal suspicious transaction reports, including research, analysis and record keeping • Assist the MLRO with any external Suspicious Activity Reports, follow-ups and regulatory information requests • Help the MLRO guide the company in maintaining and implementing a compliant AML… Show more • Deputize for the MLRO as and when required • Assist the MLRO in ensuring that periodic client reviews are completed in a timely manner • Assist in the handling of all escalated internal suspicious transaction reports, including research, analysis and record keeping • Assist the MLRO with any external Suspicious Activity Reports, follow-ups and regulatory information requests • Help the MLRO guide the company in maintaining and implementing a compliant AML framework • Support anti-money laundering training • Undertake any ad hoc duties as and when required

• Risk & Payments Team Leader

  • Jun 2018 - Aug 2018

  Malta • Managing and overseeing the agents’ performance of 16 analysts during business operational hours • Responsible for monitoring, assessing, optimizing and reporting on all matters in Payments and Risk • Quality and quantity assessment, mentoring and executing regular 1 to 1’s • Reviewing and managing all subject matter escalations and resolving them in a timely manner • Providing regular feedback, communicating departmental changes and ensuring that the latest policies are being… Show more • Managing and overseeing the agents’ performance of 16 analysts during business operational hours • Responsible for monitoring, assessing, optimizing and reporting on all matters in Payments and Risk • Quality and quantity assessment, mentoring and executing regular 1 to 1’s • Reviewing and managing all subject matter escalations and resolving them in a timely manner • Providing regular feedback, communicating departmental changes and ensuring that the latest policies are being followed correctly • Mitigation of fraud and ensuring that fraud losses are reported in a timely manner • Supporting and assisting the Head of Department with ad hoc requests and projects • Reviewing AML reports ensuring best practices in terms of reporting are being followed • Suggest and communicate changes for improvements for the existing Back Office • Recruiting and setting departmental KPI’s • Manage and plan the schedule • Lead and be the go to person for all day to day business needs in the manager’s absence • Carry out induction and cross training to new and existing colleagues in the team

• Senior Fraud & Payments Specialist

  • May 2017 - May 2018

  Malta • Ownership of all Fraud and AML investigations • Building and maintaining successful relationships with 3rd party providers • Implementation of Risk rules • Liaise with other Managers from other departments • Carrying out investigations on the high-risk book of business • AML/ PEP and Sanctions screening and investigations • Participating in the annual AML Regulatory Compliance monitoring programme • Handling of Chargebacks/ Request for Information (RFIs) • Dealing with… Show more • Ownership of all Fraud and AML investigations • Building and maintaining successful relationships with 3rd party providers • Implementation of Risk rules • Liaise with other Managers from other departments • Carrying out investigations on the high-risk book of business • AML/ PEP and Sanctions screening and investigations • Participating in the annual AML Regulatory Compliance monitoring programme • Handling of Chargebacks/ Request for Information (RFIs) • Dealing with reconciliations of incoming/outgoing transactions • Make sure the payments services provided to the customers are undisruptive • Monitor customer deposits and ensure the deposit acceptance rate is high • Monitor investigate and prevent fraudulent activity in all forms • Assisting with police investigations related to suspicious transactions • Identify and report improvement areas according to company procedures • Ensuring processes are established according to the regulators (UKGC, MGA) • Liaise with external payments teams to resolve any pending issues



Paddy Power

• Ireland
• Entertainment Providers
• 700 & Above Employee

• Fraud Detection

  • Nov 2014 - Apr 2017

  Malta Fraud Detection Shift Lead – PaddyPowerBetfair, St. Venera, MT▪ Dec 2014– present I am a diligent worker with 3+ years of iGaming experience, more specifically in the Fraud and Payments sector, always aiming to work at the highest standards of efficiency. Currently in a shift lead role, monitoring analysts’ performance and growth, daily communication with internal and external key stake holders, covering a range of tasks which also include being a point of contact for raising possible RG… Show more Fraud Detection Shift Lead – PaddyPowerBetfair, St. Venera, MT▪ Dec 2014– present I am a diligent worker with 3+ years of iGaming experience, more specifically in the Fraud and Payments sector, always aiming to work at the highest standards of efficiency. Currently in a shift lead role, monitoring analysts’ performance and growth, daily communication with internal and external key stake holders, covering a range of tasks which also include being a point of contact for raising possible RG & AML queries and much more. Show less



Hotel Les Palis SPA

• Hotel Director

  • Feb 2012 - Aug 2014

  Rennes Area, France My key responsibilities included the day to day running of this establishment, which was composed of 13 double rooms and 3 family size suites, a wellness SPA, bar and restaurant with a seating capacity of a 120 people, as well as 2 fully equipped conference rooms ideal from 4 up to 40 people. The hotel and restaurant opened 7 days a week, all year round. My main duties consisted in the coordination of staffing schedules, the daily opening and closing of the establishment, the upkeep &… Show more My key responsibilities included the day to day running of this establishment, which was composed of 13 double rooms and 3 family size suites, a wellness SPA, bar and restaurant with a seating capacity of a 120 people, as well as 2 fully equipped conference rooms ideal from 4 up to 40 people. The hotel and restaurant opened 7 days a week, all year round. My main duties consisted in the coordination of staffing schedules, the daily opening and closing of the establishment, the upkeep & management of the SPA, preparing conference rooms with the necessary equipment, meeting with potential food & beverage suppliers and overseeing the bar & restaurant during service hours. Furthermore, as a yearly side project, I undertook the hiring and training of new apprentices. Show less



Chilipoker (Chilipay Ltd.)

• Gambling Facilities and Casinos

• CS Manager

  • Jun 2011 - Jan 2012

  The Strand, Gzira, malta



Betfair

• United Kingdom
• Software Development
• 400 - 500 Employee

• Fraud Monitoring Analyst

  • Jul 2010 - Apr 2011

  The monitoring of possibly fraudulent payments using specialised online tools, both in live scheduling and reporting. Communication with key stakeholders with regards to the movement of funds on the exchange and online gaming platforms such as casino and poker. Possible cases of chip dumping and other passing of funds, as well as possible AML cases encountered. Daily KYC document verification using online document checker sites and other applicable means.

• French customer Service Agent

  • Apr 2010 - Jul 2010

  I spent 3 months on the french outbound team prior to the french market disallowing the exchange. Following the ban, I spent a further 3 months as CS agent. My main duty consisted in communicating with french users, in order to have their remaining funds returned prior to the bulk closure of all french based accounts. This also meant dealing with setting up payments via bank transfer, effectively being a mediator between the payments team and the users.



Hotel Restaurant L'Abreuvoir

• Hotel Assistant Manager

  • Nov 2003 - Feb 2009

  Nantes Area, France