Director of Cloud Services

• Feb 2023 - Present

Senior Sales Engineer- Enterprise

• May 2021 - Feb 2023

Director of Emerging Technology and Lead Sales Engineer

• Aug 2020 - May 2021

Director of New Technologies Director of New Technologies

Program Manager- Store Systems Technology

• Jan 2018 - Jul 2020

Originally brought in as a SME on traditional technology. Then was able to pivot to lead a search for new technology solutions. Soon after cited as a high potential and asked to head The Kiosk Project. To capture the youth market, we needed to create a digital ordering platform. Goal to increase digital orders by 12% Y2Y. Successfully pitched and won approval for new Kiosk design which lowered costs and maximized efficiency. Lowered installation costs by 40% by designing new process for the Franchisees. Built and designed Kiosk solution for entire chain. Marketed it to over 830 franchises and 6,000 stores nationwide. Created productive relationships with cross-functional teams (finance/tech development/hardware solutions) which generated consistent positive results. Realized the need to modernize communications platform inside the organization’s retail space. Negotiated with multiple vendors to migrate from a traditional platform to a cutting-edge telephony solution replacing older systems with cloud technology. Created RFQs for vendor selection. Wrote contracts. Created revenue producing technology platforms and tracking systems and documents to report new revenue to finance. Show less

Sales and Project Engineer

• Oct 2015 - Jan 2018

Marketing and advising clients obtained from strategic planning and networking I was able to help the company break into large opportunities and help the company achieve strategic goals. Instead of 5 to 20 seat companies I was able to break into major clients as in the medical research and commercial product production fields. This increased company revenue 20 percent and prompted company growth into new arenas. My skills in both the back and front room of the telecom sales operation gave me the scope and insight to introduce new products and vendors to customers allowing them to reduce their costs and increase their efficiency. This position kept me well versed in a complete sets of telecommunications and managed services technology, processes and platforms using products from Polycom, Panasonic, AT&T, Verizon, Power 360 and other integration and communications solution products. Show less

Operations Manager_Enterprise Account Manager- Project Manager

• Mar 2014 - Mar 2015

I designed a solution for a major waste removal company having trouble keeping track of their trucks and keeping in touch with their drivers. By designing a casing that bolted into the truck floor and directly connected to the truck electrical system we were able to solve their needs and reduce loss (Broken phones and tablets / Broken charge cables) and help keep their force supplied with GPS and tracking increasing their efficiency and reducing overtime costs. After losing a major supplier or product, I created and AT&T reseller at Nexlink. I led training and technology efforts and helped the company replace the vendor that produced 20 -30 percent of their revenue. They synergy from that transition developed new major markets as product ambassador creating interest in company and products with national vendor causing a 55 percent increase in enterprise sales. Show less

Project Manager and Deployment Coordinator

• Apr 2013 - Jan 2014

Managing deployment projects for nationwide chain clients, I built and maintained client relationships with multi-million dollar agents and clients. Supervising hosted and traditional telecommunications implementations, I provided high level technical direction for field technical resources and balanced costs and implementation assets to maximize company profit. As an implementation manager, I led technicians through real time installations of hosted technology and documented both positive and negative techniques allowing us to refine and make the install process of traditional VOIP and Hosted Telecommunications. This led to a 30 percent increase in installations. I also led the search for 3rd party installation vendors to aid in our efforts which allowed us to finish major clients on time without increasing internal workforce costs. Management chose me to train new members of our our team. As we added implementation specialists I coached and trained them on processes, how to handle road technicians, and how to document installations as well as how to use company resources to provide positive results. By conducting department surveys and forums coordinating 9 different departments, Accounting, Sales, Ordering, Deployment, Account Management, Engineering, Legal, Marketing and Pricing in order to find their technical needs. Show less

Project Manager, Solutions Architect and E911 Integration Manager

• Aug 2008 - Apr 2013

As a Pre-Sales Designer I set standards I created average of 30 points margin per deal in annual revenue by quoting and designing CISCO CME , ShoreTel, Avaya, Adtran, and Juniper projects and Managed network design for E911 systems dealing with universities, major medical facilities, school districts, and military facilities Managing the implementation of E911 systems and the integration with customer premise equipment and the vendors who supplied their internal equipment, I created positive movement On transition team integrating CISCO, Adtran, Juniper, and Avaya products into multiple areas including Sales, Ordering, and Market Analysis. This project was taken on in addition to my usual workload. I also set a record for SMB sales siting at my desk even though it was not my current role. Selling a 2.5 million dollar deal at 28 points margin. I also managed the liaison role between the backroom and sales.Product Manager for Shoretel roll out, helped create a new product selection which allowed the sales force far greater margin and profitablility.Nortel, Adtran, Avaya, Shoretel, CiscoDesigns converged applications for business clientsResponsible for contract mangement and advanced order processingResponsible for pricing and market examinationAdvanced knowledge of AT&T and legacy SBC products Show less

ISE / Field Solutions Architect

• Sep 2005 - Aug 2008

As A Sales Engineer I lead the team in optional product sales from zero to 150%, increased team customer base by 200% and marketed new technology to rural areas where it was previously unavailable Turned dormant small businesses accounts into $1M in unexpected revenue. I supported the entire state of Michigan supporting Michigan SMB sales floor. Supporting at one time up to 26 account managers while setting the team record for systems implemented in one month four times. I also lead the team in cost benefit producing the most margin on deals while not incurring cost overruns Show less

Data Solutions Expert and TSE

• Jan 2004 - Sep 2005

As an Account Manager Designed and created “beat cop” program creating milk runs to efficiently see clients. I Increased revenue base 20% annually eclipsing the 8% average. Lead team in new customer contacts. Presented Proposals to C Level officers and decision makers

CSM

• Jan 2003 - Jan 2004

s an Account Manager Designed and created “beat cop” program creating milk runs to efficiently see clients. I Increased revenue base 20% annually eclipsing the 8% average. Lead team in new customer contacts. Presented Proposals to C Level officers and decision makers

Account Manager

• Sep 2001 - Jan 2003

Maintained and sold into AT&T accounts for all Telecom services

Team Manager

• Jun 2000 - Aug 2001

Sales Team Manager Drove 100 percent results for a Tier 2 CLEC with no name recognition in the marketplace. Drove sales despite not having local facilities and drove my sales team to positive results. My reps had to drive to Lansing, MI, despite not being sourced from that area and we kept positive inertia until the company itself closed operations. Sales Team Manager Drove 100 percent results for a Tier 2 CLEC with no name recognition in the marketplace. Drove sales despite not having local facilities and drove my sales team to positive results. My reps had to drive to Lansing, MI, despite not being sourced from that area and we kept positive inertia until the company itself closed operations.

Senior Account Executive

• Jan 1999 - Jun 2000

In my first chance to attack major accounts, I was part of the team that helped win the Oakland County , MI account taking it from a major provider to our network. I also hit or exceeded my teams number, selling the field myself when the number was short. In my first chance to attack major accounts, I was part of the team that helped win the Oakland County , MI account taking it from a major provider to our network. I also hit or exceeded my teams number, selling the field myself when the number was short.

Account Executive

• 1997 - 1998

Sale of voice and data products Sale of voice and data products