Experience

EZLynx

• United States
• Information Technology & Services
• 100 - 200 Employee

• • Apr 2022 - Present

  - Training new hires for the support department. - Delivering continuing education for current members of team to build and harness KSA’s. - Provides Face-to-Face support for customers during annual Applied Net Conference

• • Jul 2020 - Apr 2022

  - Manages and leads calls to final resolution - 99% positive customer feedback rating since initial start date. - Averages 100+ positive reviews a month. - Ranked in the top 3 over all, for the whole department. - Ranking determined by combination of 3 metrics.- Handles Sensitive Customer Situations (SCS) with care and compassion to deescalate the situation and save business- Empowers customer by showing best practices as well as learning avenues to product mastery - Provides humor and reassurance to customers during challenging errors - Speaks to the customer as an equal- Uses terms, examples, and analogies the customer will understand Show less



State Farm

• United States
• Insurance
• 700 & Above Employee

• Product Specialist

  • Jul 2019 - May 2020

  • Magnified verbal communication to perform risk advisory consultations. • Gathered confidential and sensitive information such as payment and consumer credit reports over the phone and in person. • Harnessed organizational and time management skills to function in complex situations to serve the customer. • Verified and researched information to ensure accuracy of quote. • Escalated errors and omissions to underwriting for advice and solutions. • Maintained Flexibility and Willingness to learn to pivot between sales and service-related tasks. • Learned Salesforce and other software to perform essential job duties. • Self-taught Excel Pivot Tables and VLOOKUP to further skill set for future Financial endeavors. • Passed Examinations administered by the Texas Department of Insurance. • Cleared Fingerprint Background check from IdentoGO. Show less



All Chicago Making Homelessness History

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Project Coordinator (Consultant)

  • Mar 2019 - Jun 2019

  • Provided Calendar assistance to the VP of Information Services & Analytics during national scan of a new Social Services System Implementation. • Scheduled and attended 20 meetings with outside partners across 5 time zones. • Organized and held 5 steering committee meetings representing 10 organizations. • Sharpened Written Communication skills by taking meeting notes to be added to project files to document findings. • Consultant Via Hegemony Consulting Group. • Provided Calendar assistance to the VP of Information Services & Analytics during national scan of a new Social Services System Implementation. • Scheduled and attended 20 meetings with outside partners across 5 time zones. • Organized and held 5 steering committee meetings representing 10 organizations. • Sharpened Written Communication skills by taking meeting notes to be added to project files to document findings. • Consultant Via Hegemony Consulting Group.



BCS Financial Corporation

• United States
• Insurance
• 100 - 200 Employee

• Compliance Analyst (Consultant)

  • Mar 2018 - Dec 2018

  • Cleared 250 new/renewal limited benefit polices in 9 months. • Generated end user Ancillary Benefits documentation to ensure legal compliance. • Thrived in production-based environment to clear the back log before the end of the calendar year. • Navigated change of leadership to maintain quality of work, while adhering to best practices. • Increased document approval from 3 a week to 15 a week over a 4 month period. • Contract employee assignment renewed from 5 to 9 months based on performance. • Consultant Via Smart Resources. Show less



Menards

• United States
• Retail
• 700 & Above Employee

• • Oct 2017 - Dec 2017

  • Cross trained in 6 departments to gain broader experience and developed problem-solving skills to meet customer needs.• Used attention to detail to maintain in stock levels to resolve discrepancy with supply. • Maintained 100% accuracy for cash register reconciliation. • Trained 6 new employees for process and policies. • Lead by example to help team members meet goals as well as my own.• Sharped judgment to recommend alternative solutions to customer to ensure sale.

• • Jun 2017 - Oct 2017

  A comprehensive training program that rotates through Five sections of the store to understand the day to day operations. Passed 4 exams during the training period to reinforce principles learned. Front End - Responsible for opening/closing store and conducting all cash Related activities. As well as interacting with guests at the time of final purchase. Receiving - Broke Down and Delivered fright to various departments. Supported Departments by handing all special order merchandise. Building Materials - Sold and advised guests on products for construction products. Maintained inventories for proper appearance Plumbing/House Wears - Downstocked and Overstocked products in an efficient manner to ensure shelves are properly stocked and ready to sellHardwear - Putting KSA's into use to increase department effectiveness. Participates in Scheduling, Inventory Audits, Price Adjustments, merchandise planning, and execution. Held team building exercises. Provided feedback and evaluations on team member performance. Show less



Lewis University

• United States
• Higher Education
• 700 & Above Employee

• Administrative Assistant

  • Jan 2013 - May 2017

  ● Communicates with up to 24 Customers Per Day to Serve their Electronic Media Equipment Needs ● Maintain Electronic Media Equipment Inventory of 115 Pieces ● Provides Office Assistance to Director of Television Operations ● Generated, Stored, and Retrived Documention when perofming inventory managment ● Communicates with up to 24 Customers Per Day to Serve their Electronic Media Equipment Needs ● Maintain Electronic Media Equipment Inventory of 115 Pieces ● Provides Office Assistance to Director of Television Operations ● Generated, Stored, and Retrived Documention when perofming inventory managment