Experience

rikor.io

• United States
• Insurance Agencies and Brokerages
• 1 - 100 Employee

• COO and Co-Founder

  • Mar 2022 - Present

  Franchise insurance compliance, done for you. If you own and operate a franchise, then you know how important franchisee insurance compliance is. Our insurance compliance team is built to make this process faster, more secure, and more reliable through innovative technology. Everything must scale to be as fast as you. Franchise insurance compliance, done for you. If you own and operate a franchise, then you know how important franchisee insurance compliance is. Our insurance compliance team is built to make this process faster, more secure, and more reliable through innovative technology. Everything must scale to be as fast as you.



Arthrex

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Customer Experience Strategist

  • Jun 2018 - Mar 2022

  I facilitate connecting business strategy with customer-centric innovations. I facilitate defining actionable customer experience strategies for a variety of products by aligning customer insights with market research data and business objectives. I partner with senior leadership, product management, and product marketing teams to shepherd new products, services, and ideas to market. Additionally, I facilitate the vision, design, and communicate customer-first solutions that align with… Show more I facilitate connecting business strategy with customer-centric innovations. I facilitate defining actionable customer experience strategies for a variety of products by aligning customer insights with market research data and business objectives. I partner with senior leadership, product management, and product marketing teams to shepherd new products, services, and ideas to market. Additionally, I facilitate the vision, design, and communicate customer-first solutions that align with business goals and deliver superior customer experiences.

• User Experience Designer

  • Nov 2016 - Mar 2022

  Represent UX across several teams to support UX initiatives, product initiatives, and evangelize vision and direction to senior management. With over 40 digital products, we support 9+ actively, ranging from Enterprise applications, to marketing, to intra-operative clinical software and devices.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• User Experience Lead

  • Mar 2016 - Oct 2016

  Working daily to guide my team through the UX design process to develop web centric software based experiences. We rethink old designs, and imagine better experiences that allow our Network Engineers to quickly diagnose and repair wireline, wireless and cloud networks. Working daily to guide my team through the UX design process to develop web centric software based experiences. We rethink old designs, and imagine better experiences that allow our Network Engineers to quickly diagnose and repair wireline, wireless and cloud networks.



Dairy.com

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• User Experience Specialist

  • Jan 2015 - Mar 2016

  Working with VP's and product managers to construct long term strategies for renovating UI/UX for the company's enterprise software. Collaborated with software engineers to enhance the system architecture to support advanced UX capabilities. Conducted heuristic evaluations to identify gaps and opportunities. Structured a 5 years plan for tackling UX/UI debt to insure the products' future state remains best-of-breed. Conducted user research to develop innovative designs to create better user… Show more Working with VP's and product managers to construct long term strategies for renovating UI/UX for the company's enterprise software. Collaborated with software engineers to enhance the system architecture to support advanced UX capabilities. Conducted heuristic evaluations to identify gaps and opportunities. Structured a 5 years plan for tackling UX/UI debt to insure the products' future state remains best-of-breed. Conducted user research to develop innovative designs to create better user experiences. Developed/implemented a robust design language to guide future designs with a clear direction. Show less Working with VP's and product managers to construct long term strategies for renovating UI/UX for the company's enterprise software. Collaborated with software engineers to enhance the system architecture to support advanced UX capabilities. Conducted heuristic evaluations to identify gaps and opportunities. Structured a 5 years plan for tackling UX/UI debt to insure the products' future state remains best-of-breed. Conducted user research to develop innovative designs to create better user… Show more Working with VP's and product managers to construct long term strategies for renovating UI/UX for the company's enterprise software. Collaborated with software engineers to enhance the system architecture to support advanced UX capabilities. Conducted heuristic evaluations to identify gaps and opportunities. Structured a 5 years plan for tackling UX/UI debt to insure the products' future state remains best-of-breed. Conducted user research to develop innovative designs to create better user experiences. Developed/implemented a robust design language to guide future designs with a clear direction. Show less



Capital One

• Egypt
• Leasing Non-residential Real Estate

• Senior User Experience Architect (Cont.)

  • Oct 2014 - Jan 2015

  Worked with stakeholders, CD's, and contractors to renovate near-end-of-life software. Conducted work shops/user research to support design ideation. Held workshops for story boarding, with an emphasis on experience. Conducted heuristic evaluations of current state software, and identified opportunities which drove innovation of future designs. Presented ideas and designs to senior management for review and debate. Work with developers and software engineers to resolve concerns. Worked with stakeholders, CD's, and contractors to renovate near-end-of-life software. Conducted work shops/user research to support design ideation. Held workshops for story boarding, with an emphasis on experience. Conducted heuristic evaluations of current state software, and identified opportunities which drove innovation of future designs. Presented ideas and designs to senior management for review and debate. Work with developers and software engineers to resolve concerns.



WorldVentures

• 1 - 100 Employee

• Senior User Experience Designer

  • Nov 2013 - Oct 2014

  Worked with VP's, Product Managers, and other stake holders to overhaul their entire web based ecosystem. Designed and presented opportunities for improvement to key stake holders. Worked with BA's to identify requirements that were for UX, and turn those into designs. Closely oversaw development and implementation to ensure the final outcome was as intended. Worked closely with the CTO to identify and assemble the team that would be responsible for consolidating 20 url's into 1 user-centered… Show more Worked with VP's, Product Managers, and other stake holders to overhaul their entire web based ecosystem. Designed and presented opportunities for improvement to key stake holders. Worked with BA's to identify requirements that were for UX, and turn those into designs. Closely oversaw development and implementation to ensure the final outcome was as intended. Worked closely with the CTO to identify and assemble the team that would be responsible for consolidating 20 url's into 1 user-centered product offering. Show less Worked with VP's, Product Managers, and other stake holders to overhaul their entire web based ecosystem. Designed and presented opportunities for improvement to key stake holders. Worked with BA's to identify requirements that were for UX, and turn those into designs. Closely oversaw development and implementation to ensure the final outcome was as intended. Worked closely with the CTO to identify and assemble the team that would be responsible for consolidating 20 url's into 1 user-centered… Show more Worked with VP's, Product Managers, and other stake holders to overhaul their entire web based ecosystem. Designed and presented opportunities for improvement to key stake holders. Worked with BA's to identify requirements that were for UX, and turn those into designs. Closely oversaw development and implementation to ensure the final outcome was as intended. Worked closely with the CTO to identify and assemble the team that would be responsible for consolidating 20 url's into 1 user-centered product offering. Show less



Lunada Biomedical

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Senior Interactive Designer - Team Lead

  • May 2013 - Sep 2013

  Worked with the CEO, Creative Director and stakeholders to enhance their dated digital experience. Designed/presented and evangelize new brands and products. Worked closely with development team to implement/test new designs. Conducted A/B testing, user testing, heat tracking, to make research driven enhancements. Worked with the CEO, Creative Director and stakeholders to enhance their dated digital experience. Designed/presented and evangelize new brands and products. Worked closely with development team to implement/test new designs. Conducted A/B testing, user testing, heat tracking, to make research driven enhancements.



THREAD, a healthcare advertising agency

• United States
• Advertising Services

• Interactive Art Director

  • Jan 2009 - May 2013

  Worked with Creative Directors, Clients, and key stakeholders to gather project requirements. Collaborated with CD's to create interactive experiences that met or exceeded client expectations. Create/present/defend final designs to clients. Worked with Creative Directors, Clients, and key stakeholders to gather project requirements. Collaborated with CD's to create interactive experiences that met or exceeded client expectations. Create/present/defend final designs to clients.