Experience

BEST Crowd Management

• United States
• Events Services
• 300 - 400 Employee

• Operations Account Manager - Area Director

  • Jun 2018 - Sep 2021

  Nissan - Stadium Based at Nissian Stsdium I built strong relationships with the operational leaders for the (NFL) Tennessee Titans, Nissan Stadium, Nashville Soccer Club (NSC), Middle Tennessee State University (MTSU), Tennessee State University Tigers (TSU), The Music City Convention Center (MCC), Country Music Association – Country Music Festival (CMA’s), (MLS) The Nashville Soccer Club, (NHL) Nashville Predators, Nashville Metro Police, & APEX Security.



Tennova Healthcare

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Patient Access Director - Patient Acesss Manager

  • Oct 2011 - Sep 2019

  Lebanon, Tennessee, United States Developed a hands-on management approach for the following departments: Outpatient Registration, Emergency Room Registration, Financial Counseling, Eligibility Screening Services, and Hospital PBX Services for the main campus and for the satellite psychiatric hospital at McFarland. Ensured a quality patient experience from the initial greeting, services rendered, and through an accurate and timely billing process. Registered patients as needed. Worked closely with hospital leadership… Show more Developed a hands-on management approach for the following departments: Outpatient Registration, Emergency Room Registration, Financial Counseling, Eligibility Screening Services, and Hospital PBX Services for the main campus and for the satellite psychiatric hospital at McFarland. Ensured a quality patient experience from the initial greeting, services rendered, and through an accurate and timely billing process. Registered patients as needed. Worked closely with hospital leadership, program workers, and staff in the area of insurance claims billing and financial counseling. Trained the managers, supervisors and staff on how to review billing invoices with patients and provided payment options. Subject matter expert when utilizing state/federal resources when determining and providing an understanding of what programs are available to the uninsured and under insured populations in a multitude of states across the country. Interviewed, hired, evaluated, and counseled patient access staff members, coordinated the new hire on-boarding process with Human Resources. Project managed both local and corporate IT/IS staff to complete a successful systems implementation. Analyzed and interpret common financial reports and legal and state issued documents. Followed-up and addressed patient complaints in a timely matter. Responded to common inquiries or training issues from employees, management and regulatory agencies nationwide. Completed monthly reports to the hospital administrators - Reviewed, coordinated and sets monthly collection goals. Former Regional/Corporate Trainer of Medicare, Medicaid, and Disability for the following states (TN, KY, IL) Show less



ISMG

• Security and Investigations
• 1 - 100 Employee

• Security Supervisor - Protective Services Officer

  • Apr 2011 - Jan 2012

  Nashville Electric Service, Nashville TN Maintained operational security in order to foster a safe work environment for (NES) Foreman, Lineman, and Drivers. Patrolled (NES) industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Implemented security training protocols for new security officers.



FORD MOTOR CREDIT COMAPNY LLC

• United States
• Banking
• 100 - 200 Employee

• Dealer Services Analyst/Loan Officer

  • Apr 2000 - Mar 2010

  Franklin, Tennessee, United States Evaluated customer credit applications and credit history. Analyzed the offering structure and the customers’ capacity to repay the loan and ultimately made a decision to approve condition, or reject the loan application. Developed and maintained strong business relationships with Dealer Principals, General Managers, Finance and Insurance (F&I) Managers, Leasing Managers, and other dealership management personnel.