Experience

Synthesis

• Human Resources
• 1 - 100 Employee

• Director Of Operations

  • Jan 2020 - Present

  Greater New York City Area ▪ Manage business operations and new projects throughout the client life cycle. ▪ Define project scope and ensure technical feasibility. ▪ Manage relationships with channel partners, clients and cross-functionally diverse stakeholders. ▪ Predict and anticipate roadblocks. Communicate customer issues with leadership team and devise methods to improve the customer experience, including problem and complaint resolution. ▪ Develop and track project performance metrics to analyze… Show more ▪ Manage business operations and new projects throughout the client life cycle. ▪ Define project scope and ensure technical feasibility. ▪ Manage relationships with channel partners, clients and cross-functionally diverse stakeholders. ▪ Predict and anticipate roadblocks. Communicate customer issues with leadership team and devise methods to improve the customer experience, including problem and complaint resolution. ▪ Develop and track project performance metrics to analyze successful completion of short and long-term goals.

• Head of Operations and Customer Success

  • Jun 2018 - Jan 2020

  Greater New York City Area Managed all post-sale operations, internal and client-facing, for AgIle Synthesis, a leadership assessment and development start-up. ▪ Designed and optimized customer operations and success teams; established goal-oriented deliverables and work processes. ▪ Defined project scope and objectives. Ensured technical feasibility. ▪ Managed relationships with all clients and cross-functionally diverse stakeholders. ▪ Predicted and anticipated roadblocks. Communicated customer issues… Show more Managed all post-sale operations, internal and client-facing, for AgIle Synthesis, a leadership assessment and development start-up. ▪ Designed and optimized customer operations and success teams; established goal-oriented deliverables and work processes. ▪ Defined project scope and objectives. Ensured technical feasibility. ▪ Managed relationships with all clients and cross-functionally diverse stakeholders. ▪ Predicted and anticipated roadblocks. Communicated customer issues with leadership team and devised methods to improve the customer experience, including problem and complaint resolution. ▪ Managed resell efforts and sales operations, leading to a 20% revenue increase over previous fiscal year. ▪ Built and managed relationships with professional contractors in Israel and the US; coordinated delivery of all products and services; and accommodated 50% output increase over employment period. ▪ Delegated and managed project tasks based on staff members' individual strengths, skill sets, and experience levels.



Israel Defense Forces

• Israel
• Armed Forces
• 700 & Above Employee

• Chief of Staff, IDF Planning Directorate

  • Sep 2016 - Dec 2017

  Israel ▪ Advised the head of the unit on the division’s daily operations. ▪ Formulated military cooperation strategy on cross-domain and cross-regional issues; defined clear strategic objectives; and monitored continued progress in accordance with IDF overall objectives. ▪ Oversaw all professional content produced by or directed to the unit; and successfully maintained daily operations during major restructuring. ▪ Directed and supervised the IDF’s short and long term policy regarding… Show more ▪ Advised the head of the unit on the division’s daily operations. ▪ Formulated military cooperation strategy on cross-domain and cross-regional issues; defined clear strategic objectives; and monitored continued progress in accordance with IDF overall objectives. ▪ Oversaw all professional content produced by or directed to the unit; and successfully maintained daily operations during major restructuring. ▪ Directed and supervised the IDF’s short and long term policy regarding international military cooperation, through work with military attaches, embassies, and allies. ▪ Oversaw all professional content produced by or directed to the unit.

• Strategic Planning Officer, Strategic Division

  • Oct 2014 - Sep 2016

  Israel ▪ Researched and defined IDF policy on international relations. ▪ Strategic Consultant to senior management for all military relations and long term planning, assisting complex, high-level discussions and negotiations. ▪ Ran joint military working groups with allied forces on a wide range of regional and cross-regional issues. ▪ Provided advice on a wide range of strategic and operational issues on a daily basis.

• Regional Lead, International Military Cooperation Unit

  • Jul 2012 - Sep 2014

  Israel ▪ Served as liaison officer between the IDF and the allied armed forces. ▪ Defined agenda of overall military cooperation. ▪ Planned and implemented senior level engagements. ▪ Led briefings on strategic and cooperation topics.

• Desk Lead, Military Strategic Information Section, International Military Cooperation Unit

  • Jun 2010 - Jul 2012

  Israel ▪ Provided IDF military information, via detailed position papers and PowerPoint presentations, to key diplomats, ambassadors, and attachés of over 30 countries. ▪ Designed strategic briefings presented to military attachés during numerous IDF military operations. ▪ Trained and managed a large staff of NCOs



IDC Herzliya

• Higher Education

• Teaching Assistant

  • Sep 2009 - Apr 2010

  Israel Assisted lecturer and graded papers and exams on variety of courses, including political economy, European Union studies and globalization