Experience

Gorillas

• 1 - 100 Employee

• Workforce Management/Planning & Performance Associate

  • May 2021 - Present

  In charge of staffing needs for all 18 current warehouses located throughout New York City. Basing staffing needs using global forecast/UTR to maximize KPI's. Managing all sick/ time off/swap requests/discipline tracking for 400+ employees. Utilize SQL for data analysis and reporting to leadership in various departments. Lead point of contact for all projects Quinyx related in the USA and work with European business partners to troubleshoot any issues that may arise. Managing all sick/time off/swap requests/discipline tracking for 400+ employees. Train all incoming Managers and Supervisors on Quinyx functionality. Interview potential candidates for various opening in the City Operations department. Process payroll for all NYC based employees.



JetBlue Airways

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Analyst, Crew Planning

  • Nov 2016 - Sep 2020

  Liaison with Airline Leadership and Pilots Association (ALPA) to plan and develop schedules to optimize crewmember quality of life while maintaining operational efficiency for 2,000+ pilots.Coordinate with Chief Pilots Office and Training departments to address pre-planned absences and training events to ensure an error free award process, reducing company exposures by $10,000-$30,000 per crewmember.Facilitate functional testing of Jetblue proprietary software to finalize and ratify monthly Pilot CBA to ensure plausibility and accuracy. Prepare and present monthly Bid Divisor to Senior Leadership and ALPA to highlight future staffing levels across all Jetblue markets for 1,000+ daily flights.Plan, develop and administer monthly crew pairings and bid awards for over 2,000 crewmembers using various automated systems in accordance with the Federal Aviation Regulations (FAR) and Scheduling Manuals.

• Crew Time Controller

  • Nov 2014 - Nov 2016

  Maintain over 500 crew schedules to ensure compliance with the FAR and JetBlue’s policies and procedures, saving the company in excess of $150,000 per potential violation. Relay accurate crew legality messaging to pilots for both Flight Time (FTL) and Flight Duty Period (FDP) restrictions. Analyze weather briefings, monitor weather forecasts, and utilize weather data. (NOAA, Aviation Weather Center, METAR/TAF) to mitigate issues associated with significant weather events. Create and execute improvements to metered delays issued by Air Traffic Control such as Ground Delay Programs, Ground Stops, and Air Flow programs.

• Flight Crew Recovery Coordinator

  • Apr 2014 - Nov 2014

  Monitor and resolve over 100 crew disruptions within a 48-hour timeframe while ensuring compliance with the FARS, FOM, and FSM. Work cross-functionally with System Operations Controllers, Customer Service Coordinators, Dispatchers, Crew Time Controllers, and Flight and Inflight Recovery Coordinator to resolve daily crew disruptions.

• Crew Scheduler

  • Dec 2012 - Apr 2014

  Field inquiries from Flight and Inflight crewmembers in real-time via internal phone system 1-888-JET-CREW. Execute schedules for Flight and Inflight crewmembers to ensure compliance with company policies and Federal Aviation Regulations. Collaborate with supervisors across the company on the day-to-day operations.