Experience

Precoa

• United States
• Advertising Services
• 200 - 300 Employee

• Internal Customer Experience and Success Manager

  • 2013 - Present

   Establish and integrate effective prospect engagement processes, within a dynamic data structure, to drive prospects to small information gatherings leading to sales…26% yearly growth of department revenues past 4 years  Develop and engage methods to efficiently retain inbound prospect information in digital form from various marketing mediums – direct mail, email, online advertisement, and local referrals directly involving collaboration with IT, marketing, and operations  Maintain prospect engagement methods (live calls, digital media) and adapt to growing volume of information gatherings – scale resources and models to reflect increasing volume and communication for all parties both internal and external…projected 2023 increase of +1,000 seminars in various locales across the country  Manage and train team members in established best practices methods to engage prospects and ensure outstanding customer service protocols…repeated training of shared department team members to maintain up to date best practices  Achieved company revenue segment ranking of 2 nd best each month for past 3 years  Initiate and engage contact with clients and coordinate meeting arrangements for on-site advisers to offer pre-plan insurance product  Maintain database of 10,000+ assigned leads by actively contacting, evaluating, and dispositioning leads into appropriate status categories with regular intra-department meetings to assess current results and implement agreed upon process improvements  Facilitate implementation through communication and additional training of intra-departmental field projects/initiatives to expand client/seminar presentations to expand sales funnel Show less



IAHA

• 1 - 100 Employee

• Account Executive

  • Sep 2010 - Aug 2013

  Private Education Admissions Post-Secondary Admissions Coordinator Local/National: Intl Air Academy and Everest College  Programs/Disciplines: Airline/Travel, Wind Turbine Technician, Hospitality, Culinary, Business  Initiate contact with client through warm lead marketing strategies and determine interest in new career fields specific to institutions expertise and reputation within the education industry…Minimum 40 outgoing calls per day and 10 follow up calls with prospects deemed nearing education decision  Other responsibilities: Follow up phone conversations, additional requested marketing literature, and detailing prospect educational success that leads to career success  Maintain database of 1000+ assigned leads by actively contacting, evaluating, and dispositioning leads into appropriate status categories  Met or exceeded enrollment quota each month: 2012 increase 53% vs 2011  Exceeded show rate goals: 2012 increase 4% vs 2011 Show less



Self-employed

• Portland, Oregon, United States

• Merchant Services Sales Consultant

  • May 2007 - Aug 2010

   Consultant for sales projects within merchant services industry providers: o Initiate lead generation through cold call and referral methods. o Set appointments based on business need and current payment methods. o Engage client with presentation outlining how to increase revenues via various card payment acceptance models. o Activate new clients by following company paperwork and ensuring complete installation of equipment and training modules  Merchant Service Providers: o Senior Account Executive AmericaOne o Senior Account Executive RBSLynk (USA payment processing division of Royal Bank of Scotland and Citizens Financial Group) o Senior Account Executive Heartland Payment Systems Show less



Western Culinary Institute

• Education Administration Programs
• 1 - 100 Employee

• Private Education Admissions Post-Secondary

  • Sep 2005 - May 2007

   Initiate contact with client through warm lead marketing strategies and determine interest in new career field.  Follow up with phone conversations, additional marketing literature, and engage in demonstrating how the client can be successful in the new field  Maintain database of 1000+ assigned leads by actively contacting, evaluating, and dispositioning into appropriate status categories  Met or exceeded enrollment quota each month: +9% 2006  Exceeded show rate goals: +6% 2006 Show less