Head Of Internal Communications

• Feb 2022 - Present

Internal Communications Manager, Global Corporate Communications

• Aug 2018 - Feb 2022

Communications Consultant

• Feb 2016 - Aug 2018

As the Internal Communications lead in the London office, I was responsible for delivering engaging corporate communications across multiple sites whilst maintaining the relationship between the function and Executive Committee. I created bespoke communications campaigns for senior management, provided strong technical knowledge of communications best practice and lead London engagement events such as the CEO Town Halls and employee forums. Key highlights include: • Delivered key sensitive communications before, during and after three major acquisitions. Created messages on behalf of the CEO and the executive team which were broadcast to the whole business, and ensured stakeholders in the London office were well informed at all stages of the transactions, including the ongoing integration of assets into the Phoenix profile. • With the Internal Communications team, launched a new double award-winning intranet, championed new features and influenced the increased online collaboration through demonstrations, bespoke training sessions and high impact 1:1s. Strengthened the understanding of SharePoint for our functional champions through coaching, sharing communication best practice and demonstrating new functionality. This influenced a 44% increase in activity on the company newsfeed, a 35% increase in poll votes and 57% increase in news articles by authoring engaging content. • Curated Phoenix’s digital strategy which encompassed ownership of the Group corporate website and social media accounts. As a result, growth on company social media accounts in 2016 exceeded the target by 133% and reached the targeted growth in September for 2017. The increased growth and revamped digital strategy contributed to Phoenix's Resourcing team achieving a direct recruitment rate of 80% through social media, and one campaign featuring in ‘Marketing Week’. Show less

Online Communications Officer

• Aug 2013 - Feb 2016

• Curated Veolia’s ambitious UK social media strategy and managed day to day operations of the corporate Twitter, CEO’s Twitter and the company’s LinkedIn. Led a team of 7 members from the Communications department and generated content that received over 500,000 impressions a month, an increase of 525%. • Increased graduate applications to Veolia by creating of a dedicated microsite and social campaigns, which attracted the key demographic. This achieved an increase from 60 to 1,300 applications between 2014 and 2015. • Consulted on the design, and build the UK Veolia website. Overseeing 18 microsites which received over 1.2 million visits from 820,000 unique users in 12 months. • Developed a company blog which advanced the Veolia brand as a ‘champion of sustainability’ in the UK. Crafted engaging material, curated and chaired a content generation group made up of subject matter experts from various business streams. • Developed the internal marketing strategy by introducing and managing new company intranet functionality. Worked closely with regional managers to identify captivating content, introduced internal webinars and partnered in the creation of a health and safety mobile application. • Established an online community with over 1,500 members which enabled knowledge sharing within the UK business. Show less

Webmaster

• Jan 2012 - Aug 2013

• I managed seven of Colt’s international websites; including the creation of new unique content, adapting existing pages and adjusting the customer journey to maximise performance on the websites. • Search engine optimisation and link building. Through analytical analysis, keyword research and effective optimisation I helped increase the organic traffic to the UK website by 25% in a year.• Online and social media marketing. I created and maintained seven Twitter accounts, six LinkedIn accounts, a weekly blog, a Facebook profile for the company and ran a series of successful webinars attracting over 100 live viewers per topic.• With a view to driving new sales and maximising customer retention I designed and produced targeted e-mail campaigns which have achieved click through rates of over 13% and open rates of 30%.• Other areas of development within the business I have helped initiate include the introduction of E-learning to the company and the creation of a company newsletter for both internal and external use around the world. Show less

Marketing & Internal Communications Assistant

• Sep 2010 - Jan 2012

Work Placement

• Jul 2009 - Oct 2009