Jonathan Espinosa

IT and Helpdesk Coordinator at Forethought
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU

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Credentials

  • MS-100: Microsoft 365 Identity and Services
    Microsoft
    Mar, 2023
    - Nov, 2024
  • Microsoft Azure Fundamentals
    Microsoft
    Dec, 2021
    - Nov, 2024
  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Oct, 2021
    - Nov, 2024
  • Windows 10: Configure and Support Core Services
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • IT Help Desk for Beginners
    LinkedIn
    Sep, 2019
    - Nov, 2024

Experience

  • Forethought
    • Australia
    • Business Consulting and Services
    • 1 - 100 Employee
    • IT and Helpdesk Coordinator
      • Sep 2023 - Present

  • Quorum
    • Australia
    • Information Technology & Services
    • 1 - 100 Employee
    • System Engineer
      • Aug 2021 - Sep 2023

      - Level 1/2 Tech Support - End User Device Support - Working with Microsoft Technologies - Level 1/2 Tech Support - End User Device Support - Working with Microsoft Technologies

  • BENARM IT
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Level 1/2 Tech Support
      • Jul 2020 - Aug 2021

      - Level 1/2 Tech Support. - Working with Microsoft 365 and Active Directory. - Logging Support Tickets. - Communicating with end users. - Working within SLA targets. - Level 1/2 Tech Support. - Working with Microsoft 365 and Active Directory. - Logging Support Tickets. - Communicating with end users. - Working within SLA targets.

  • Fujitsu General Limited
    • Japan
    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • Sales Planning Assistant
      • Jan 2020 - Jun 2020

  • Telstra
    • Australia
    • Telecommunications
    • 700 & Above Employee
    • Business Support Consultant
      • Sep 2018 - Oct 2019

      Role comprised of: - Systems - Technology Projects - Microsoft Office - Networking with OSI model - Networking Devices, routing, switching, IP addressing - Strong analytical and technical skills (e.g. database, telecommunication systems) with a clear understanding of all processes and work instructions - Ability to correctly translate sales closed by the sales community to prevent dirty tickets of work being submitted to the delivery team Role comprised of: - Systems - Technology Projects - Microsoft Office - Networking with OSI model - Networking Devices, routing, switching, IP addressing - Strong analytical and technical skills (e.g. database, telecommunication systems) with a clear understanding of all processes and work instructions - Ability to correctly translate sales closed by the sales community to prevent dirty tickets of work being submitted to the delivery team

Education

  • RMIT University
    Information Systems, Business IT
    2016 - 2018
  • Western Sydney University
    Master's degree, Business Administration and Management, General
    2020 - 2025

Community

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