Jonathan Eagan
Program Manager, Identity and Access Management at CANARIE- Claim this Profile
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Bio
Jens Busse, PMP
Working with Jonathan has been a privilege. He brings a wealth of knowledge and experience, but rather than being set in his ways, he is very open to new ideas and a good discussion on how to resolve an issue. This focus on continuous improvement has made him an extraordinary Product Manager. Jonathan has an innate ability to keep a team focused on delivering a quality product through clear prioritizations and will enthusiastically engage both customer and internal stakeholders to ensure that requirements are clear and well-defined. His communication style is open and effortless with a healthy dose of humour, which allows him to build strong interpersonal relationships to the benefit of everyone involved. His personality was instrumental in building a true team spirit and his pride in the delivered product was infectious. Jonathan has my unreserved recommendation and I would consider myself lucky if I get the chance to work with him again.
Jonathan Larocque, MBA, B.Eng.
I was lucky enough to have Jonathan as part of my team at Slice Labs for more than a year and was always impressed by his ability to get things done, to get the team focused and working on the right priorities, and above all, how he was able to motivate everyone with his contagious positive attitude. As an experienced product manager, he always puts the customer first, knows when to compromise and when not to, plans and prioritizes properly and works collaboratively with the broader team. He's great at defining the right go-to-market strategy and executing on it creatively. A team player, it's great to always have someone like Jonathan that you know you can count on and that will go above and beyond what was asked of him!
Jens Busse, PMP
Working with Jonathan has been a privilege. He brings a wealth of knowledge and experience, but rather than being set in his ways, he is very open to new ideas and a good discussion on how to resolve an issue. This focus on continuous improvement has made him an extraordinary Product Manager. Jonathan has an innate ability to keep a team focused on delivering a quality product through clear prioritizations and will enthusiastically engage both customer and internal stakeholders to ensure that requirements are clear and well-defined. His communication style is open and effortless with a healthy dose of humour, which allows him to build strong interpersonal relationships to the benefit of everyone involved. His personality was instrumental in building a true team spirit and his pride in the delivered product was infectious. Jonathan has my unreserved recommendation and I would consider myself lucky if I get the chance to work with him again.
Jonathan Larocque, MBA, B.Eng.
I was lucky enough to have Jonathan as part of my team at Slice Labs for more than a year and was always impressed by his ability to get things done, to get the team focused and working on the right priorities, and above all, how he was able to motivate everyone with his contagious positive attitude. As an experienced product manager, he always puts the customer first, knows when to compromise and when not to, plans and prioritizes properly and works collaboratively with the broader team. He's great at defining the right go-to-market strategy and executing on it creatively. A team player, it's great to always have someone like Jonathan that you know you can count on and that will go above and beyond what was asked of him!
Jens Busse, PMP
Working with Jonathan has been a privilege. He brings a wealth of knowledge and experience, but rather than being set in his ways, he is very open to new ideas and a good discussion on how to resolve an issue. This focus on continuous improvement has made him an extraordinary Product Manager. Jonathan has an innate ability to keep a team focused on delivering a quality product through clear prioritizations and will enthusiastically engage both customer and internal stakeholders to ensure that requirements are clear and well-defined. His communication style is open and effortless with a healthy dose of humour, which allows him to build strong interpersonal relationships to the benefit of everyone involved. His personality was instrumental in building a true team spirit and his pride in the delivered product was infectious. Jonathan has my unreserved recommendation and I would consider myself lucky if I get the chance to work with him again.
Jonathan Larocque, MBA, B.Eng.
I was lucky enough to have Jonathan as part of my team at Slice Labs for more than a year and was always impressed by his ability to get things done, to get the team focused and working on the right priorities, and above all, how he was able to motivate everyone with his contagious positive attitude. As an experienced product manager, he always puts the customer first, knows when to compromise and when not to, plans and prioritizes properly and works collaboratively with the broader team. He's great at defining the right go-to-market strategy and executing on it creatively. A team player, it's great to always have someone like Jonathan that you know you can count on and that will go above and beyond what was asked of him!
Jens Busse, PMP
Working with Jonathan has been a privilege. He brings a wealth of knowledge and experience, but rather than being set in his ways, he is very open to new ideas and a good discussion on how to resolve an issue. This focus on continuous improvement has made him an extraordinary Product Manager. Jonathan has an innate ability to keep a team focused on delivering a quality product through clear prioritizations and will enthusiastically engage both customer and internal stakeholders to ensure that requirements are clear and well-defined. His communication style is open and effortless with a healthy dose of humour, which allows him to build strong interpersonal relationships to the benefit of everyone involved. His personality was instrumental in building a true team spirit and his pride in the delivered product was infectious. Jonathan has my unreserved recommendation and I would consider myself lucky if I get the chance to work with him again.
Jonathan Larocque, MBA, B.Eng.
I was lucky enough to have Jonathan as part of my team at Slice Labs for more than a year and was always impressed by his ability to get things done, to get the team focused and working on the right priorities, and above all, how he was able to motivate everyone with his contagious positive attitude. As an experienced product manager, he always puts the customer first, knows when to compromise and when not to, plans and prioritizes properly and works collaboratively with the broader team. He's great at defining the right go-to-market strategy and executing on it creatively. A team player, it's great to always have someone like Jonathan that you know you can count on and that will go above and beyond what was asked of him!
Credentials
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ITIL Version 3 Foundation Certificate in IT Service Management
PEOPLECERTJun, 2011- Nov, 2024 -
Certified Scrum Product Owner
Scrum AllianceJun, 2016- Nov, 2024 -
Microsoft Dynamics CRM 2011 Applications
Microsoft -
Microsoft Dynamics CRM 2011 Customization and Configuration
Microsoft
Experience
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CANARIE
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Canada
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Technology, Information and Internet
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1 - 100 Employee
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Program Manager, Identity and Access Management
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Jul 2023 - Present
As the Program Manager, I am accountable for delivering the Identity and Access Management program, which securely connects Canada's higher ed students and faculty to the global eduroam Wi-Fi service and trusted academic resources worldwide. As the Program Manager, I am accountable for delivering the Identity and Access Management program, which securely connects Canada's higher ed students and faculty to the global eduroam Wi-Fi service and trusted academic resources worldwide.
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Independent Consultant
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Ottawa, Ontario, Canada
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Senior Product Manager
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Apr 2020 - Present
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Transport Canada - Transports Canada
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Canada
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Government Administration
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700 & Above Employee
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Senior Product Manager
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Feb 2021 - Jul 2023
As a Senior Product Manager at TC, I oversee the strategic vision for the seafarer group of products hosted on Azure cloud and on-premises. Responsibilities: - Work with other product teams (UX, Engineering, Change Management) to take advantage of common solution components, sharing advances across the portfolio of products. - Coach and mentor Product Owners and scrum teams. - Provide vision and direction to the Agile development team and stakeholders throughout the project. - Define the product vision, roadmap and growth opportunities. - Assess value, develop cases, and prioritize features to ensure work focuses on those with maximum value aligning with product strategy. - Lead the planning of product release plans and set the expectation for delivery of new functionalities. - Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals. - Research and analyze the market, the users, and the roadmap for the product. Show less
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You.i TV
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Canada
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Software Development
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1 - 100 Employee
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Product Manager
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Jul 2020 - Jan 2021
As a product manager in the Solutions team, I manage products built for clients using the Engine One SDK. Responsibilities: - Work with customers during pre-sales cycles to establish project vision, scope and estimation. - Lead release planning with product teams and communicate timelines with clients and management. - Create and own the prioritized backlog of the most important new features, refactoring existing features and backlogged defects. - Create user stories with acceptance criteria and ensure product teams deliver the desired functionality. Meet certification requirements for various platforms (e.g. Roku, Android TV) for all products. Show less
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Slice Labs
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Product Manager
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Apr 2017 - Apr 2020
The four regulated insurance products I managed were: - Cyber Insurance for Small Businesses - providing coverage for businesses in the event of a cyber attack, partners included AXA XL, Microsoft, the world’s largest PC maker, AHERN, Coronet. This product won the Celent Model Insurer 2020 Award for Digital and Emerging Technology. - Homeshare Insurance - providing commercial insurance to Airbnb hosts on a nightly basis. - Ran initial Claims Chatbot project used by all of Slice’s products, providing a conversational method for all customers to report claims that used Behavioural Science techniques to prevent fraud. - Rideshare Insurance - providing commercial auto insurance with Nationwide for Uber and Lyft drivers on an hourly basis. Responsibilities: - Ensured compliance with global regulatory requirements for insurance for all products. - Drove strategic consumer product roadmaps and backlogs for global products based on aligning and prioritizing both corporate and partner objectives. - Implemented an anonymous quote feature addressing customer feedback obtained through usability testing, which resulted in an increased customer conversion rate based on previously established success metrics. - Took a 42-day process to purchase Cyber Insurance down to a 5-minute digital journey for AXA XL by leading with a customer-centred design approach to ensure a complicated insurance product was easy to buy and understand. - Developed multiple journeys based upon the distribution partner for Cyber; this included working with the Microsoft Secure Score team to embed data into a unique Microsoft customer journey. Show less
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MD Financial Management | Gestion financière MD
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Canada
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Financial Services
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700 & Above Employee
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Product Manager
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May 2016 - Apr 2017
- Accountable for setting the strategic product roadmap based on alignment to corporate goals while coordinating with other teams to align on delivery of multi-product initiatives.- Created and owned the prioritized backlog of most important new features, refactoring existing features and backlogged defects.
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Business Analysis Manager
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Oct 2014 - Apr 2017
As the Manager for the Business Analysis team, I was instrumental in introducing agile requirements gathering practices to implement on IT projects across the company.- Manage direct reports, including performance management, hiring, succession planning, career development, and compensation planning.- Accountable for Business Analysis professional maturity and adoption of leading-edge techniques to improve accuracy and efficiency.
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Business Analyst
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Oct 2010 - Oct 2014
The significant products I worked on as an analyst at MD were the implementation of a new CRM, performance and learning management systems, marketing automation system and portfolio management system.- Gathered and documented user requirements on projects for new system implementations and enhancements of existing systems.- Lead Business Analysis on a $10 million CRM implementation project.- Consolidated existing functionality of 3 separate CRM applications into a new system.- Conducted needs analysis, solution assessments and developed functional requirements and evaluation criteria on requests for proposals (RFP). Show less
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Innovapost
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Canada
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IT Services and IT Consulting
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700 & Above Employee
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Business Analyst Team Lead
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Dec 2004 - Oct 2010
- Led the team supporting the project management system, which was used by the company to manage all their projects, tracking all company deliverables to clients and invoicing for services. - Accountable for setting the strategic product roadmap, maintaining a prioritized backlog of most important new features, refactoring existing features and backlogged defects. - Led the team supporting the project management system, which was used by the company to manage all their projects, tracking all company deliverables to clients and invoicing for services. - Accountable for setting the strategic product roadmap, maintaining a prioritized backlog of most important new features, refactoring existing features and backlogged defects.
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Scouts Canada
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Canada
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Non-profit Organizations
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200 - 300 Employee
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Technical Specialist
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2001 - 2004
- Developed analytical reports on the membership management system. - Coordinated support, maintenance, system improvement analysis and training on the web-based registration system. - Developed analytical reports on the membership management system. - Coordinated support, maintenance, system improvement analysis and training on the web-based registration system.
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Operations Manager
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1999 - 2001
- Managed a technical help desk call centre of 100 agents, Team Leaders, and Senior Technical Advisors while managing client needs for three companies. - Managed a technical help desk call centre of 100 agents, Team Leaders, and Senior Technical Advisors while managing client needs for three companies.
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Education
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1992 - 1996
University of Ottawa
Bachelor of Arts - BA -
2023 - 2023
The University of British Columbia
Certificate of Organizational Coaching -
2007 - 2009
McMaster University
Advanced Certificate, Business Analysis
Community
