Experience

PG Calc

• United States
• Software Development
• 1 - 100 Employee

• Senior Technical Administrator

  • Jan 2008 - Present

  Manage vendor relationships for software and hardware. Create, manage, and enforce technical standards, including desktop/laptop/mobile imaging. Collaborate cross-functionally with internal teams and vendors to define and drive technolgoy acquisition programs, execute technical upgrades, and deliver timely and proficient support. Notable Contributions:Defined technical support strategy including triage procedures, off-hours support solutions, and vendor contracts.  Increased visibility into sales & marketing results by leading technology upgrade, including managing a CRM upgrade and inbound marketing software implementation.  Successfully managed telephony upgrade for 40+ individuals.  Manage external storage to use and predict and plan for upgrades, projecting budget changes and forecasting staff requirements.  Defined and implemented triage strategy for desktop support for 40+ individuals. Manage remote support of employees in 4 states.

• Desktop Support Manager

  • Jan 2004 - Jan 2008

  Team lead for desktop support and technology planning. Notable Contributions: Provided daily desktop support and escalation management (if required) to 30+ employees, over 1/3 of which are remote.  Administered and supported VOIP telephone system for local and remote employees.  Strategized and executed purchases for new employees and technical upgrades for existing employees.  Managed IT purchases and planning transparently by holding monthly IT meetings with all departments to review IT budget, spend, and progress-to-plan.  Troubleshooted and maintained all copier, fax, and sorting machines. Responded efficiently to clients to troubleshoot or counsel. Managed IT projects that demanded more than 40 hours of staff time with project plans that publicize deadliness, responsibilities, and progress-to-plan. Acted as liaison with landlord and vendors to manage building and physical plant.



Coldwell Banker

• United States
• Real Estate
• 700 & Above Employee

• IT Administrator

  • Jan 2002 - Jan 2004

   Managed the front-side transactions aspect of home buying for 47 realtors. Recorded and catalogued all sales transactions associated with home purchases. Crosschecked and reconciled all transactions within the real estate systems, including MLS, Rosenoff, LVL, Trident and numerous excel spreadsheets. Acted as a lead to familiarize new agents with the office and train them on proper procedures to activate new listings, submit P&S transactions and more. Trouble shoot computer and network problems (IS) while working closely with agents to resolve individual computer problems, network configurations, software installations and provided training on the Microsoft office suite.  Handled large switchboard and delivered phone calls, as well as greeted walk-in customers in a professional and friendly manor. Arranged and setup for sales meetings, drafting of agendas, worked on special projects as needed in conjunction with office goals.



Boston Ballroom Corporation

• Administrator

  • 1995 - 2002

   Managed staff of 5 administrative professionals. Management network server and network configuration.  Provided on-call support to troubleshoot telephony or other hardware equipment.  Managed staff of 5 administrative professionals. Management network server and network configuration.  Provided on-call support to troubleshoot telephony or other hardware equipment.