Experience

Penta IT Services

• Switzerland
• Information Technology & Services
• 1 - 100 Employee

• Manager, Compliance and Delivery

  • Jul 2016 - Present

  - Overseeing and coordinating company strategic projects- Client management and interface with technical teams- Supplier management- Internal task dispatching and follow-up across multiple departments- Quality control and documentation of major projects- International Standard on Assurance Engagements (ISAE) 3402 compliance management, including internal reviews and monitoring activities- Swiss Financial Market Supervisory Authority (FINMA) 18/3 compliance management, including internal reviews and monitoring activities- Coordinating efforts related to external audits

• Project Coordinator

  • Jan 2013 - Jun 2016

  - Client management and interface with technical teams- Internal task dispatching and follow-up across multiple departments- Quality control and documentation of major projects- International Standard on Assurance Engagements (ISAE) 3402 compliance management, including internal reviews and monitoring activities- Swiss Financial Market Supervisory Authority (FINMA) 08/7 compliance management, including internal reviews and monitoring activities- Coordinating efforts related to external audits- Development and implementation of company-wide project management process- Auditing and streamlining internal communications and operations processes

• Project Manager Assistant

  • Mar 2012 - Dec 2012

  - Assisting in project management and formalizing processes- Coordinating efforts related to external audits- Development and continuous management of IT change management process according to Information Technology Infrastructure Library (ITIL) framework - Development and implementation of comprehensive billing processes- Development and implementation of marketing communication tools



University of Lausanne

• Switzerland
• Higher Education
• 200 - 300 Employee

• Assistant, Faculty of Business and Economics (HEC)

  • 2009 - 2011

  - Participate in the development, administration and marking of exams and other assessments- Provide support to faculty members or staff with laboratory or field research- Assisting in academic seminar organization - Participate in the development, administration and marking of exams and other assessments- Provide support to faculty members or staff with laboratory or field research- Assisting in academic seminar organization



Restaurant du Lac de Bret

• Manager

  • 2009 - 2011

  - Coordinate daily front and back office restaurant operations- Implement policies and protocols that will maintain future restaurant operations- Train employees on proper customer service practices- Organize and supervise shifts- Ensure compliance with sanitation and safety regulations- Promote the brand in the local community through word-of-mouth and restaurant events - Coordinate daily front and back office restaurant operations- Implement policies and protocols that will maintain future restaurant operations- Train employees on proper customer service practices- Organize and supervise shifts- Ensure compliance with sanitation and safety regulations- Promote the brand in the local community through word-of-mouth and restaurant events



SWAROVSKI

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Representative

  • 2005 - 2009

  - Generating leads- Meeting sales goals- Preparing weekly and monthly sales reports- Coordinating sales efforts with marketing programs- Maintaining stock and client records - Generating leads- Meeting sales goals- Preparing weekly and monthly sales reports- Coordinating sales efforts with marketing programs- Maintaining stock and client records