Experience

Renaissance Chicago Downtown Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Group Housing & Billing Coordinator

  • Mar 2022 - Present

• Front Desk Associate

  • Dec 2018 - Apr 2022



Chicago Loop Alliance

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Street Team Ambassador

  • Dec 2013 - Dec 2018

  • Developed and sustained relationships with management and staff from 150+ businesses. • Referred homeless individuals to agencies for different needs. • Directed tourists, shoppers, and pedestrians to various destinations in the Loop area. • Developed and sustained relationships with management and staff from 150+ businesses. • Referred homeless individuals to agencies for different needs. • Directed tourists, shoppers, and pedestrians to various destinations in the Loop area.



Sears Tower Skydeck

• Travel Arrangements
• 1 - 100 Employee

• Customer Relations

  • Jul 2012 - Dec 2014

  • Collaborated with Director of Operations to redesign Skydeck Chicago's audio-visual tour. • Assisted at least 5,000 Skydeck guests per day. • Fostered a family-friendly atmosphere for local and international guests. • Participated in the company's first Customer Service team. • Collaborated with Director of Operations to redesign Skydeck Chicago's audio-visual tour. • Assisted at least 5,000 Skydeck guests per day. • Fostered a family-friendly atmosphere for local and international guests. • Participated in the company's first Customer Service team.



CEA CAPA Education Abroad

• United States
• Higher Education
• 200 - 300 Employee

• Student

  • Jan 2013 - Apr 2013

  • Completed coursework in Italian culture and society. • Gained Italian language and intercultural communication skills. • Learned to embrace a different cultural environment. • Engaged Italian natives daily. • Completed coursework in Italian culture and society. • Gained Italian language and intercultural communication skills. • Learned to embrace a different cultural environment. • Engaged Italian natives daily.



University of Illinois Chicago

• United States
• Higher Education
• 700 & Above Employee

• Student Clerk

  • Aug 2011 - Jul 2012

  • Proofread Development of Standard Operating Procedures content during composition. • Assisted international students with academic affairs. • Produced official student documents via Microsoft Access. • Processed student applications for CMBA Program. • Proofread Development of Standard Operating Procedures content during composition. • Assisted international students with academic affairs. • Produced official student documents via Microsoft Access. • Processed student applications for CMBA Program.



Seadog Cruises

• Greater Chicago Area

• Docent

  • May 2009 - Aug 2011

  • Comically narrated 75 minute tours along the Chicago River and Lake Michigan. • Engaged a maximum of 600 local and international guests per day during boat tours. • Evaluated fellow architectural tour guides’ presentation skills. • Advertised the Seadog experience to potential riders on Navy Pier. • Comically narrated 75 minute tours along the Chicago River and Lake Michigan. • Engaged a maximum of 600 local and international guests per day during boat tours. • Evaluated fellow architectural tour guides’ presentation skills. • Advertised the Seadog experience to potential riders on Navy Pier.



S3 (Safety Service Systems)

• Greater Chicago Area

• Usher

  • Aug 2006 - Aug 2010

  • Greeted and assisted guests in various entertainment venues. • Escorted guests with special needs via wheelchair to stadium seating • Greeted and assisted guests in various entertainment venues. • Escorted guests with special needs via wheelchair to stadium seating