Experience

Mega Capital Funding, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• IT Support Desk Assistant

  • Jul 2020 - Present

  • Collaborated with internal teams to create advertising materials • Created PowerPoint tutorials and presentations for internal staff • Documenting processes and maintaining service desk records • Worked through our CRM to distribute marketing campaigns • Meet with CEO and our Marketing Manager weekly to ideate on marketing strategies • Update and manage our product interface within our website • Created both employee and client user accounts • Update and manage our product interface within our website • Assisted AEs with general questions and troubleshooting requests • Led training sessions on CRM for AEs and assist with ad hoc requests • Edit, manage, and launch banners on our Broker Portal, followed with screenshots for confirmation • Designed, built, and maintained social media presence • Collaborating with internal departments to ensure that IT needs are met • Worked through our CRM to distribute marketing campaigns Show less



Various

• Financial Services
• 1 - 100 Employee

• Graphic Designer

  • Sep 2017 - Sep 2020

  • Executed design layouts and revisions according to client's direction • Designed and created brochures, flyers, One-Sheets, and presentations with strong attention to detail • Adhered to deadlines and tried to return projects before the expected date • Thorough communication before, during, and after the project is completed to ensure the client's satisfaction • Executed design layouts and revisions according to client's direction • Designed and created brochures, flyers, One-Sheets, and presentations with strong attention to detail • Adhered to deadlines and tried to return projects before the expected date • Thorough communication before, during, and after the project is completed to ensure the client's satisfaction



Starbucks

• United States
• Retail
• 700 & Above Employee

• Supervisor

  • Sep 2007 - Jul 2020

  • Customer connection ratings improved on my shifts due to prioritization of the customer experience • Built and maintained relationships with employees in other store locations, customers, and surrounding businesses • Increased sales by recognizing and promoting drink trends • Customer connection ratings improved on my shifts due to prioritization of the customer experience • Built and maintained relationships with employees in other store locations, customers, and surrounding businesses • Increased sales by recognizing and promoting drink trends