Experience

Dynamic Consulting

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technology Nerd and SMB Account Manager

  • Jun 2021 - Present



LBMC Technology Solutions

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Account Executive

  • Jan 2020 - Jun 2021

  • Assist companies and organizations with their digital transformation, process improvement, big data, and work quality of life improvement initiatives utilizing a wide range of technologies across ERP, CRM, BI/Analytics, Content Management, Productivity and Collaboration, Unified Communications, and everything else related to Information Technology and Security solutions.• Listen to and understand customer needs and challenges, educate customers on the features and benefits of new technology solutions, and support them through their evaluation and decision making process.• Work closely with the service delivery team to develop, propose and deliver comprehensive solutions that meet customer needs.• Maintain and secure internal systems and data, as well as confidential client systems and data.



InterDyn Artis, an LBMC Technology Solutions Company

• United States
• Software Development
• 1 - 100 Employee

• Sales Development Manager

  • Apr 2019 - Jan 2020

  Perform duties of Senior Account Executive, as well as:• Work with Chief Business Development Officer to develop conference and training budget.• Work with sales team to instill and implement methodologies, develop product and process knowledge, overcome sales hurdles, and grow individual and company revenue numbers.• Develop and maintain onboarding and training programs for new sales staff.• Refine sales methodologies and outline sales processes.• Implement tools to align with business processes.• Cultivate and grow relationship with Microsoft.

• Senior Account Executive

  • May 2018 - Jun 2019

  Perform Account Executive duties, as well as:• Work in the Mentor Program to coach colleagues.• Coordinate with management and service teams to develop custom solutions and industry vertical intellectual properties• Perform software demonstrations, and present at workshops, conferences, webinars and in videos.• 2018 Sales Award Winner• Successfully completed the Challenger / Business Value Management Sales Workshop

• Account Executive

  • May 2015 - May 2018

  • Specialize in the sell of both cloud and on premise Microsoft Dynamics ERP and CRM solutions.• Educate customers on the features and benefits of an ERP (enterprise resource planning) and CRM (customer relationship management) solution.• Maintain 90-day pipeline, and consistently meet or exceed quotas and goals.• Collaborate with marketing department to create website content, execute campaigns and events, generate and qualify leads.• Listen to customer needs and challenges to recommend an appropriate solution.• Work closely with service team to gather client requirements, develop and propose comprehensive solutions.• Maintain company used CRM and ERP software.• Maintain and secure internal systems and data, as well as confidential client systems and data.• Successfully completed Barry Rhein's Selling Through Curiosity Workshop.• Successfully completed Demo2Win workshop, and won class award for best presentation.http://www.interdynartis.com/



Red Ventures

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Inside Sales Agent

  • Jul 2014 - May 2015

  •Successfully completed comprehensive sales training which included product knowledge, salesmanship, and software systems•Promoted from single product sales to multi-product sales•Drive profit through both inbound and permission based outbound calls by utilizing persuasive sales techniques•Consistently perform on a variety of dimensions including: exceeding sales goals and meeting quality assurance requirements•Received certificate of excellence in recognition of mastering the repeatable process•Increased customer profitability by utilizing cross-selling and upselling techniques•Practiced necessary safety protocol while handling sensitive customer information•Ensured a positive customer experience by educating customers on the features and benefits of the product, responding to questions and overcoming objections•Accurately updated contact management system•Promoted to Floor Lead in Training- which entails assisting Performance Managers on a daily basis with coaching and forms, live listening to calls, answering agent questions, and correcting system issues



Restaurant Hr Solutions LLC

• United States
• Restaurants
• 1 - 100 Employee

• Server

  • Apr 2014 - Jul 2014

  •Exceeded Harper’s Group standard for customer service while ensuring quality of food and beverages•Used Harper’s Group philosophy of Four Walls Marketing to maintain customer loyalty and return visitors•Built product knowledge to upsell food and alcohol in order to create higher sales •Exceeded Harper’s Group standard for customer service while ensuring quality of food and beverages•Used Harper’s Group philosophy of Four Walls Marketing to maintain customer loyalty and return visitors•Built product knowledge to upsell food and alcohol in order to create higher sales



Epic Chophouse

• Server

  • Oct 2013 - Mar 2014

  •Served as each customer’s impression of the company, cultivating an epic dining experience with one-of-a-kind, outstanding customer service•Used persuasive suggestion to creatively upsell food and wine pairings •Built lasting relationships with customers which resulted in a significant spike in return visits •Served as each customer’s impression of the company, cultivating an epic dining experience with one-of-a-kind, outstanding customer service•Used persuasive suggestion to creatively upsell food and wine pairings •Built lasting relationships with customers which resulted in a significant spike in return visits



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Logistics Specialist, Server

  • Jan 2011 - Oct 2013

  •Focused on unique customer experience and retention while ensuring management objectives were exceeded•Rapidly assimilated information from customers and anticipated customer concerns •Gained extensive development of customer relations and interface communications with high level skills in dispute resolution •Developed exceptional ability to work with minimal supervision•Processed customer orders and shipments, implementing strategies deemed by management that increased opportunities to accomplish budget and profitability goals



North Carolina Center for Voter Education

• Public Service Announcement

  • Jan 2010 - May 2010

  •Produced tailored public service announcement in order to increase awareness of NC Center for Voter Education•Wrote and directed PSA with goal of driving the center’s message and captivating new audiences•Edited videos to create final cut •Produced tailored public service announcement in order to increase awareness of NC Center for Voter Education•Wrote and directed PSA with goal of driving the center’s message and captivating new audiences•Edited videos to create final cut



North Carolina Film Festival

• Marketing, Film Screening, Event Production

  • Aug 2008 - May 2010

  •Screened and voted on submitted films; searched for quality movies that met criteria of the festival•Marketed festival using personal and professional networks and consorted with a local theater for further advertising and future festival screenings•Conducted festival: worked ticket booth, assisted with audio/video during shows, provided crowd support/security, daily set up and break down of equipment •Screened and voted on submitted films; searched for quality movies that met criteria of the festival•Marketed festival using personal and professional networks and consorted with a local theater for further advertising and future festival screenings•Conducted festival: worked ticket booth, assisted with audio/video during shows, provided crowd support/security, daily set up and break down of equipment



Cable Channel 2

• Production Intern

  • Jan 2004 - May 2005

  •Produced daily slides airing on channel•Organized video stock room•Videographer/camera operator for board of education meetings and various shows airing on channel•Directed switch board during board meetings and shows•Assisted station manager with daily tasks and operations •Produced daily slides airing on channel•Organized video stock room•Videographer/camera operator for board of education meetings and various shows airing on channel•Directed switch board during board meetings and shows•Assisted station manager with daily tasks and operations