Solution Architect

• Jul 2022 - Present

ServiceNow Solution Architect

• Mar 2021 - Jul 2022

Principal ServiceNow Consultant

• Sep 2017 - Mar 2021

Principal Consultant responsible for platform architecture and delivery of client projects, pre-sales activities and technical configuration across all areas of ServiceNow. - Certified Implementation Specialist for ITBM and internal ITBM expert - Certified System Administrator Principal Consultant responsible for platform architecture and delivery of client projects, pre-sales activities and technical configuration across all areas of ServiceNow. - Certified Implementation Specialist for ITBM and internal ITBM expert - Certified System Administrator

PMO Analyst

• Jun 2014 - Aug 2017

PMO analyst focusing on project delivery and change control within a dynamic IM department. - PRINCE2 certified project manager with experience of successfully delivering new requirements and aligning to large global projects to aid delivery.- Resource Management process owner working with IM leadership team & IM managers to efficiently utilise teams & people as well as improve the resource management process as required.- Request process owner working with project managers & third party supplier to facilitate the submission of new requirements and track their delivery according to project timelines.- ServiceNow developer responsible for the development of new internal requirements around PPM & Incident/Change/Request on the ServiceNow platform and maintenance of the current environment.- Other responsibilities include Change Control for configuration items and demand management/portfolio management for new requirements from the business Show less

Windows 7 Project Coordinator

• Feb 2014 - Jun 2014

Involved in rolling out Windows 7 to European sites with the specific aim of providing an excellent transitional experience for users across the business as well as shop floor workstations.

Change & Demand Analyst

• Jan 2012 - Feb 2014

Change Analyst. Responsibilities include:- Assessing and approving incoming changes within the IM sector for potential risk and impact to global business systems. This includes working with third party companies such as HP, AT&T and CA to manage changes to outsourced services.- Managing changes through the change process within the agreed SLA and working with people from all levels of the organisation to implement changes with the least disruption and as much forward awareness as possible. This includes infrastructure changes to the IM environment and SAP transports.- Chairing weekly Technical Advisory Board and Change Advisory Board meetings to approve changes with larger impact and risk to business systems.- Completing and distributing the Forward Schedule of Change.- Assessing incoming demands from the business and assigning them to appropriate teams within the IM sector.- Distributing weekly and monthly reports to do with demand and resource status to the business.- Chairing monthly sector demand meetings to discuss open demands with each sector of the business and facilitate demands in the appropriate manner.- Facilitate demand updates for demand owners within CA Clarity to keep reporting accurate. Show less

Disaster Recovery Administrator

• Sep 2011 - Jan 2012

Administrator for the Disaster Recovery policies. Responsibilities include:- Maintenance of the Disaster Recovery policies and documentation.- Coordinating Global Disaster Recovery tests and rehearsals- Implementing Disaster Recovery into local sites (plants and regional offices) including application and hardware recovery solutions- Working with Sector Business Relationship Directors to plan best approach to Disaster Recovery and build an appropriate Business Continuity Plan.- Assessing and projecting financial loss in the event of a disaster. Show less