Jonathan Conaway

Cloud Engineer L2\Tier II Noc Engineer\Serivce Desk Level II at Lumen21, Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Phoenix, Arizona, United States, US

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Credentials

  • Microsoft Certified Professional, Server 2012 (70-410)
    Microsoft
    Jul, 2017
    - Nov, 2024
  • Cisco Certified Network Associate Voice
    Cisco
    Mar, 2015
    - Nov, 2024
  • Cisco Certified Design Associate
    Cisco
    Jul, 2012
    - Nov, 2024
  • Cisco Certified Network Associate
    Cisco
    Jul, 2009
    - Nov, 2024
  • Microsoft Certified System Engineer, Server 2003
    Microsoft
    Jun, 2008
    - Nov, 2024
  • Microsoft Certified System Engineer, Server NT4
    Microsoft
    Jun, 2001
    - Nov, 2024
  • AWS Certified Solutions Architect – Associate
    Amazon Web Services
    Dec, 2017
    - Nov, 2024

Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Cloud Engineer L2\Tier II Noc Engineer\Serivce Desk Level II
      • May 2016 - Present

      • Tier II support for corporate IT and managed service clients, Microsoft desktop and servers• SCCM 2016 setup project for IBCM clients and live SCCM support for patching• Assigned Backup duties,i.e. Barracuda devices, Azure, Windows server• Microsoft Azure management of servers/MDM/Intune• SCOM monitoring • Tier II support for corporate IT and managed service clients, Microsoft desktop and servers• SCCM 2016 setup project for IBCM clients and live SCCM support for patching• Assigned Backup duties,i.e. Barracuda devices, Azure, Windows server• Microsoft Azure management of servers/MDM/Intune• SCOM monitoring

    • Field IT Engineer
      • Jul 2012 - Apr 2016

      • Tier I and II support for corporate office, referencing skills under software experience• Tier II support for branch offices across the country• Desktop and tablet support• Ariba/Epro purchasing/ordering/receiving for corp office IT support needs• Altiris 6.9 Deployment Server for hardware deployment automation• Cisco call manager 10X support for phone service and setup• Corporate office location with ~650 users including C-level hands on support

    • Sr. Application Specialist
      • Sep 2009 - Jul 2012

      • Tier I and II phone support for helpdesk, referencing skills under software experience• Shipping and receiving of desktops/support & repair for ~13000 node network • Ghost imaging and deployment, including sysprep usage• Hardware depot for maintenance, shipping & receiving for remote office support• Altiris 6.9 Deployment Server for Hardware deployment automation

    • Network Administrator
      • May 2000 - Jun 2009

      • Administered an Exchange 5.5 mail server followed by conversion and administration of Exchange 2003.• Converted NT4 network to Server 2003 active directory network• Watchguard, Sonicwall, Cisco and Netopia firewall/router/switch support. 80+ ipsec tunnels to branch offices and mobile laptop connections • Maintain, repair and upgrade for server room consisting of 20 assorted NT4, 2000 and 2003 servers• Everyday duties include: deploying applications via terminal server, network support and setup, network wiring, tier II helpdesk support, desktop pc repair and support, server maintenance and upgrade, email spam filtering, DSL router setup and VPN connectivity, PBX phone support and phone wiring. Mobile laptop remote access and support. Blackberry connectivity and support.• Public computer lab setup

Education

  • DeVry University
    IT Technical Management, Networking
    2008 - 2011

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