Financial Aid Technician

• May 2022 - Present

Student Services Professional II

• Jul 2020 - Dec 2021

Problem Solving, Packaging, Customer Service, Professional Judgement and Verification Problem Solving, Packaging, Customer Service, Professional Judgement and Verification

Resource Specialist

• Mar 2019 - Jan 2020

Hiring made easy for your project or interim management needs Robert Half Management Resources specializes in providing businesses with skilled senior-level accounting, finance or business systems professionals on a project or interim basis. We do so by combining cutting-edge recruiting technology and matching algorithms with best-in-class customer service and seven decades of staffing experience. Hiring made easy for your project or interim management needs Robert Half Management Resources specializes in providing businesses with skilled senior-level accounting, finance or business systems professionals on a project or interim basis. We do so by combining cutting-edge recruiting technology and matching algorithms with best-in-class customer service and seven decades of staffing experience.

AI Knowledge Base Technician

• Mar 2018 - Dec 2018

Colleges partner with FATV to efficiently answer financial aid and student service questions in ways students like – through a conversational self-service chatbot and short video explainers. Students are provided with immediate and consistent answers 24/7/365, making the topics easy to understand, and reducing demands on staff. Colleges partner with FATV to efficiently answer financial aid and student service questions in ways students like – through a conversational self-service chatbot and short video explainers. Students are provided with immediate and consistent answers 24/7/365, making the topics easy to understand, and reducing demands on staff.

Financial Aid Coordinator

• Oct 2017 - Feb 2018

• Administration of the State Programs by reviewing and processing OSFA state rosters (awarding, confirmation, and disbursement rosters);• Validate state program eligibility and certification through the MassAid Campus Portal;• Posting state awards and award adjustments;• Create, perform and maintain the reconciliation processes for the state programs;• Responsible for the return of state funds for ineligible students• Responsible for coordinating and submitting any reporting needs for the individual State programs• Assist the director with the awarding requirements and criteria for estimated State awards;• Serve as the direct point of contact to liaison between the college and OSFA (Mass aid program)• Oversee and/or complete special projects assigned or directed by the Director of Financial Aid or designee;• Participate in events requiring a Financial Aid presence such as Open Houses, Orientations, Financial Aid Workshops, etc., and will occasionally require weekend and/or evening work;• Personal meetings between student(s) and parent(s) regarding financial aid while maintaining guidelines of FERPA but also remaining understanding of individual family situations Show less

Senior Financial Aid Counselor

• Aug 2016 - Oct 2017

• Review financial aid files, perform needs analysis and verification, or appropriate corrections, and determine student eligibility for Federal and State financial aid funds• Monitor and review student academic records for satisfactory progress • Design, write and update departmental standard operating procedures and financial aid policies • Perform Federal Student Loan processing including Parent PLUS loan credit checks• Assist with Alternative loan process including certifying and awarding of private loans• Manage the Student loan program including import of MPN’s (student and parent) and Entrance data• Monitor and report on SULA, Conflicting Information Resolution (399)• Counsel current and prospective students and families on borrowing • Conduct entrance and exit counseling services• Liaise with Student Accounting to assist families with billing • Present financial aid information at student orientation events Show less

Educational Funding Specialist

• Aug 2009 - Jul 2016

Assists student and parents with financial aid questions and concerns. Show students alternatives loans and grants offered from the FAFSA such as loans and private awards. Setting up payment plans with students Teach section of class about financial responsibility. Awarding Students financial aid Assisting Students with completing the FAFSA Accounting support including accounts payables and receivables. Assists student and parents with financial aid questions and concerns. Show students alternatives loans and grants offered from the FAFSA such as loans and private awards. Setting up payment plans with students Teach section of class about financial responsibility. Awarding Students financial aid Assisting Students with completing the FAFSA Accounting support including accounts payables and receivables.

Associate Director of Customer Service

• Oct 2007 - Jun 2009

Maintain Private Scholarship information to help assist students with alternative methods of payment Provides support and service to prospective and current students and parents of students. Accounting support including accounts payables and receivables. Provides training and support for student employees, including the production of training manuals and materials for the student employees. Assists the financial aid office with student employment recruitment and retention.. Assists the Financial Aid Awarding staff with mailings, data entry, and student and parent correspondence. Prepares correspondence, policies and procedures. Responsible for maintaining administrative files and performs and coordinates administrative activities. Show less

Financial Aid Advisor

• May 2006 - Oct 2007

Provides support and service to prospective and current students and parents of students. Responsible for scholarship awarding and adjusting of student financial aid. Responsible for the creation of schedules for student employees. Assists the financial aid office with student employment recruitment and retention. Trusted with confidential student and family information. Provides support and service to prospective and current students and parents of students. Responsible for scholarship awarding and adjusting of student financial aid. Responsible for the creation of schedules for student employees. Assists the financial aid office with student employment recruitment and retention. Trusted with confidential student and family information.

General Store Manager

• 2004 - 2006