Experience

Ngong Ping 360 Limited

• Travel Arrangements
• 1 - 100 Employee

• Sales & Distribution Officer

  • May 2019 - Present

  - Monitor service partner & agent sales performance and analyze business data of consumer spending patterns - In charge Education Program's project, accounts follow up and revamp program's contents. Assist in coordinating business initiatives, such as MICE, Corporate Training and other ad-hoc commercial activities - Ensure ticketing system and e-shop webpage quality assurance, manage UAT and provide technical support of products & promotions with vendors and various teams - Support in formulating the trade sales strategy, marketing execution, activities plan in different channels and other ad-hoc project responsibilities upon business needs - Support team in handling daily sales administrative duties, including pre-sales and after-sales ad-hoc commercial activities Show less



Inchcape plc

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Assistant Officer - Customer Experience (Digital Marketing & CRM)

  • Dec 2017 - Apr 2019

  - Assist in planning and execute Salesforce CRM System to develop customer relationship in Lead Management, Service Reminder through digital and develop sales growth of Toyota, Lexus, Ford, Jaguar, Land Rover and Hino - In charge Net Promoter Score (NPS) & Mystery Shoppers about sales, service, parts, towing customers', data analysis and reports with insights for 6 brands of 30 dealerships in Hong Kong and Macau to enhance front line service quality and provide top customer experience - Monitor and Communicate with vendors of Customer Experience Management System on dashboard and market insight of surveys feedback from customers both in Sales and Service - Supervise the team to arrange daily duties and assist on solving problems - Handle Customer Experience Hotline to solve and follow up customer’s enquiries and complaints Show less



Jebsen Group

• China
• International Trade and Development
• 300 - 400 Employee

• Sales & Marketing Coordinator (Brand Marketing)

  • Oct 2015 - Oct 2016

  - Assist in planning and executing brand marketing program and functions in Blue Girl Beer, Sonderberg Beer, Budweiser, Hooegarden, Stella Artois e.t.c. - Communicate with internal and 3th parties of the production agencies and accounts to produce branding display jobs - Assist in brand marketing team of POSM and social media network - Assist in sales administration and develop customers’ relationship - To prepare monthly marketing display job report - Assist in planning and executing brand marketing program and functions in Blue Girl Beer, Sonderberg Beer, Budweiser, Hooegarden, Stella Artois e.t.c. - Communicate with internal and 3th parties of the production agencies and accounts to produce branding display jobs - Assist in brand marketing team of POSM and social media network - Assist in sales administration and develop customers’ relationship - To prepare monthly marketing display job report



Global Education Association

• Hong Kong

• Marketing Officer

  • Sep 2012 - Jun 2014

  - Take the marketing promotion and maintain marketing data - Lead the marketing sales team members to operate duties - Handling sales administration and selling issues - Performing customers' relationships - Work in team and have good communication with team members - Take the marketing promotion and maintain marketing data - Lead the marketing sales team members to operate duties - Handling sales administration and selling issues - Performing customers' relationships - Work in team and have good communication with team members