Experience

Software Dynamics Sdn Bhd
• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee
• Associate Software Engineer

  • Dec 2022 - Present


Xetron Solutions Sdn Bhd

• Malaysia
• Human Resources Services
• 1 - 100 Employee

• Information Technology Help Desk

  • Jul 2021 - Nov 2021

  - Served as the first point of contact for clients seeking technical assistance using Cuscapi and Aigens - Relayed necessary information to the L2 team to ensure the client receives effective problem-solving solutions -Advocated for good customer experience for external stakeholders by providing simple and effective problem-solving solutions - Served as the first point of contact for clients seeking technical assistance using Cuscapi and Aigens - Relayed necessary information to the L2 team to ensure the client receives effective problem-solving solutions -Advocated for good customer experience for external stakeholders by providing simple and effective problem-solving solutions



Asia Pacific University of Technology and Innovation (APU / APIIT)

• Malaysia
• Higher Education
• 700 & Above Employee

• Project Management

  • Mar 2020 - May 2020

  - Assisted senior project managers in overseeing schedules and milestone management - Improved project management mechanisms through corporate brainstorming with key stakeholders - Created multiple promotional materials for university events that achieved higher external and internal involvement - monitor project progress and assisted in making improvements and adjustments - Assisted senior project managers in overseeing schedules and milestone management - Improved project management mechanisms through corporate brainstorming with key stakeholders - Created multiple promotional materials for university events that achieved higher external and internal involvement - monitor project progress and assisted in making improvements and adjustments