Experience

The Institute for Family Health

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Care Navigator

  • Jul 2017 - Present

  Acting as a patient liaison by providing advocacy for pertinent concerns. Completing comprehensive assessments. Developing a care plan using SMART goals and tracking progression. Implementing integrative care by conducting case conferences with various medicinal and psychosocial providers accordingly. Aiding in hospital discharge planning by coordinating with social workers and providers to ensure a smooth transition back into care.

• Patient Service Representative

  • Apr 2014 - Present

  Coordinate communication between patients, family members, medical staff,administrative staff, and/or regulatory agencies.Explain policies, procedures, or services to patients using medical oradministrative knowledge. Schedule and confirm patient diagnostic appointments and outpatientprocedures.