Experience

Colmore BID

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Operations Manager

  • Apr 2019 - Present

  Birmingham, United Kingdom Responsible for the delivery of projects and services to businesses in the commercial heart of Birmingham

• BID Projects Maker

  • Dec 2013 - Present

  Birmingham, United Kingdom As a Projects Maker at Colmore Business District, it is my role to turn great ideas and concepts into reality, supporting local businesses to develop and grow, whether they are an SME or a large international corporate. I currently lead on our safety agenda. As well as managing a team of 4 front-line staff and working operationally with West Midlands Police on local issues, I work with Birmingham City Council and a range of voluntary sector partners to deliver schemes to tackle the… Show more As a Projects Maker at Colmore Business District, it is my role to turn great ideas and concepts into reality, supporting local businesses to develop and grow, whether they are an SME or a large international corporate. I currently lead on our safety agenda. As well as managing a team of 4 front-line staff and working operationally with West Midlands Police on local issues, I work with Birmingham City Council and a range of voluntary sector partners to deliver schemes to tackle the acute rise in homelessness in Birmingham. I am in the process of setting up a local Pubwatch scheme and security network. Since 2014 I have delivered a wide range of marketing projects. This has included a number of events such as a music festival and a film festival. In addition to being involved in the creation of various marketing campaigns, I have been responsible for the delivery of a number of editions of our magazine, Colmore Life. I have also been responsible for our digital presence, project managing the re-design of our website and managing our range of social media accounts, forging strong links with local influencers, particularly around our hospitality sector.



NOCN Group

• United Kingdom
• Higher Education
• 100 - 200 Employee

• Business Development Officer

  • Jul 2013 - Nov 2013

  Birmingham and the Midlands This role involved working with education organisations to develop meaningful qualifications, mainly involving functional skills. The goal of most clients was to provide people with a meaningful qualification that could be achieved whilst learning in a less academic environment; service users would often have an educational need or would have fallen out of mainstream education. As a result it was important to understand the client and what they delivered, and the challenges their… Show more This role involved working with education organisations to develop meaningful qualifications, mainly involving functional skills. The goal of most clients was to provide people with a meaningful qualification that could be achieved whilst learning in a less academic environment; service users would often have an educational need or would have fallen out of mainstream education. As a result it was important to understand the client and what they delivered, and the challenges their service users faced in order to achieve the above goal. Other clients were providing training to new front-line staff and, again wanted to ensure their employees gained something useful and transferable. This remote-working role involved a strong element of account management, developing excellent relationships with clients and building a strong commercial relationship between NOCN and current customers, as well as generating new businesses. Show less



Birmingham City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Policy and Information Officer

  • Jan 2011 - Jun 2013

  Birmingham, United Kingdom This wide-ranging role makes use of a number of skill sets. I have been involved in several projects, including leading operationally on moving Europe's largest Homeless Service from a back office service to a customer facing one, and the development of Birmingham's Youth Hub; a coordinated response to youth homelessness which has been recognised as a model of best practice by DCLG. I am responsible for translating complex legislation and Policy into accessible and useful procedures for staff… Show more This wide-ranging role makes use of a number of skill sets. I have been involved in several projects, including leading operationally on moving Europe's largest Homeless Service from a back office service to a customer facing one, and the development of Birmingham's Youth Hub; a coordinated response to youth homelessness which has been recognised as a model of best practice by DCLG. I am responsible for translating complex legislation and Policy into accessible and useful procedures for staff to follow, whilst ensuring compliance with Birmingham City Council's legal duties in relation to Housing and homelessness. I am also responsible for all communications for the service including the production of leaflets and web content. I also build networks and relationships for the service with various partners, and deliver basic training on homelessness and the service to a variety of stakeholders, as well as representing the service at various levels.

• Project Officer

  • Jun 2009 - Jan 2011

  Birmingham, United Kingdom Working as part of a major transformation programme to implement Choice Based Lettings for one of the largest social landloards in Europe, I was project lead for the Customer Access strand of this programme. I was responsible for carrying out a number of consultations with a range of customer groups, including vulnerable customers. I lead on the 2 customer implementation phases, rolling out the new system and technology to a customer base of 30,000. I project managed the procurement… Show more Working as part of a major transformation programme to implement Choice Based Lettings for one of the largest social landloards in Europe, I was project lead for the Customer Access strand of this programme. I was responsible for carrying out a number of consultations with a range of customer groups, including vulnerable customers. I lead on the 2 customer implementation phases, rolling out the new system and technology to a customer base of 30,000. I project managed the procurement, design and delivery of a city centre property shop and a customer website, and I was also responsible for creating all of the associated customer materials relating to the new scheme, including posters, leaflets, user guides and website content. I also managed a stakeholder engagement scheme that brought together a range of organisations with expertise in working with vulnerable clients. This scheme utilised those skills and the knowledge of those organisations to support vulnerable customers to use the new scheme in return for a small financial reward. This scheme delivered successfully on its outcomes and was delivered using only 50% of the budget, allowing the remainder to be used to fund other areas of the project.

• Homeless Officer

  • Apr 2007 - Jun 2009

  Birmingham, United Kingdom This role involved the assessment of applications to Birmingham City Council, as part of its statutory duty towards homeless households. Applications were assessed against the criteria set out in Part VII of the Housing Act 1996 (as amended) and in line with the relevant Code of Guidance. This area of law is complex. In addition to some considerably strict procedural requirements, there is a plethora of case law on most parts of the act, some of it contradictory, making the task of… Show more This role involved the assessment of applications to Birmingham City Council, as part of its statutory duty towards homeless households. Applications were assessed against the criteria set out in Part VII of the Housing Act 1996 (as amended) and in line with the relevant Code of Guidance. This area of law is complex. In addition to some considerably strict procedural requirements, there is a plethora of case law on most parts of the act, some of it contradictory, making the task of applying the law a complex one. The job involved a significant amount of investigative work, locating and compiling and interpreting a significant amount of evidence in order to justify the decision made. Once made, the relevant law, the decision, and the reasoning had to be communicated to the applicant who usually had little or no understanding of the law in this area. Several times a week, this work was done on a "duty basis", dealing with cases that came in on the day. This meant you would have to work quickly but throughly in order to provide an outcome. Cases were often complex and involve distressing circumstance and being able to tell someone in need that you wont be able to help them requires sensitive communication skills and emotional resilience. As this function is extremely busy, complex and political, performance was closely monitored against a number of targets which I usually achieved.

• Personal Assistant

  • Feb 2005 - Apr 2007

  Birmingham, United Kingdom Working for the manager of the Homeless Service, this varied role involved supporting this manager in a variety of ways. Work included diary and email management, dealing with complaints and correspondence, benchmarking and carrying out minor projects. I also assisted in preparing budgets and recruitment as well as liaising with both internal and external partners.