Senior Product Owner

• May 2021 - Present

Retail Product Owner

• Mar 2017 - May 2021

Retail Software Test Engineer

• Jul 2016 - Dec 2016

Retail Production

• Mar 2012 - Jul 2016

Responsible for creating and updating all content for the retail product across Paddy Power estate in Ireland & UK. Maintaining content database, updating and revising details of betting events as required to ensure timely information is displayed customers.Main Duties and Responsibilities:Managing & controlling Paddypower retail display contentCreating and maintaining daily running order for in shop screens systemsUpdating details on racing, sports and betting eventsContribute to product managementLiaise with senior members of the display & audio team Show less

Screens - Development

• Mar 2014 - Sep 2015

Working on a team dedicated to developing new retail technology display systemI was integral to the team with roles including: Researching dev,Scoping, Testing and triaging issues. All work encompassed multiple teams both internal in PaddyPower and with external 3d parties. In daily contact providing feedback to all teams to get this project live.

Deputy Manager

• May 2010 - Mar 2012

• ​Cash management – Dealing with large sums of money on a daily basis. • Customer service – Face to face interactions with the public dealing with a number of enquiries. • Product knowledge – in debt knowledge on all bet related topics. • Key holder – Responsible for opening and closing the shop. • In charge of ensuring the shop was presented in the appropriate manner. • Building relationships with Customers in a new Shop • Reaching budget goals set by District manager • Managing Staff • Full Managerial duties when manager wasn't present • Keeping aware of Risk Management Show less

Cashier

• Mar 2008 - May 2010

Provide excellent customer serviceTo be aware of the importance of cash handling and balancing proceduresResponsible for the shops presentation by keeping the shop safe, tidy and to increase the comfort for our customers

Head Cashier

• Oct 2006 - Mar 2008