Head of Operations

• Oct 2021 - Present

• Strategized, planned, established and implemented policies and procedures, stream lined and improved key business development and client retention processes• Oversee day-today- business operations and reports to the Chief Operating Officer (COO) and Chief Executive Officer (CEO)• Created programs and initiatives to ensure that key clients are retained and continue their business relationship with the company• Established and maintain business relationship with various channels such as Loan Consultants and Loan Agencies• Developed and conducted sales training programs intended for Account Officers, Branch Managers, Branch Secretaries, Sales Associates, Loan Consultants, and Partner Agencies• Oversee the management of client portfolio to ensure that client credit standing remain in good status• Support the business in assessing and managing client risks• Develop and implement strategies to improve operational efficiency, reduce costs, and increase revenue• Analyze current business processes and systems to identify areas for improvement and implement solutions• Collaborate with cross-functional teams to ensure alignment and execution of company goals and initiatives.• Manage and mentor a team of operations professionals to ensure they are meeting performance goals and maintaining high standards of quality.• Develop and maintain relationships with key partners.• Monitor industry trends and best practices to ensure the company remains competitive and up-to-date with emerging technologies and strategies. Show less

Client Engagement Manager

• Apr 2018 - Sep 2021

• Provided oversight and direction to a team of Account Officers to ensure that the end-to-end loan process is complied• Created programs and initiatives to ensure that key clients are retained and continue their business relationship with the company• Established and maintain business relationship with various channels such as Loan Consultants and Loan Agencies• Developed and conducted sales training programs intended for Account Officers, Branch Managers, Branch Secretaries, Sales Associates, Loan Consultants, and Partner Agencies• Oversee the management of client portfolio to ensure that client credit standing remain in good status• Support the business in assessing and managing client risks Show less

Commercial Banking Relationship Manager

• Mar 2016 - Oct 2017

• Create, implement and manage the end-to-end commercial loan processes for new and existing bank lenders• Manage a team of Account Officers, ensuring that the day to day operations is aligned with company policies, sales and targets• Maintain and manage business loan portfolio to ensure that sales target is achieved• Lead and support the team in relation to credit risk assessments loan service agreements and other loan requisites• Manage client relationship to create good customer experience, as a result customer retention and group sales target is achieved Show less

Account Officer

• Mar 2015 - Feb 2016

Associate Account Officer

• Jul 2014 - Feb 2015

- Assist the Account Officer- Documentation of Loan Papers- Monitoring of Loan process- Monitoring of payments- Working in tandem with supporting departments such as Retail, Credit Risk Management, Credit Risk Operation, Products, Loans Operation, Appraisal Team, Character Investigation Team and Legal.

Clearing Associate

• Aug 2006 - Jun 2014

Clearing Associate

• Jan 2006 - Jul 2006

Sales Associate

• Jun 2005 - Nov 2005