Experience

BMJ

• Packaging and Containers Manufacturing
• 1 - 100 Employee

• User Researcher

  • May 2017 - Present

  I get to know doctors and other healthcare professionals, then help make sure BMJ's products solve their problems.• I lead research projects to inform business decisions at BMJ, a publisher of more than 60 journals and reference resources for medical professionals.• I plan, recruit participants for, and conduct qualitative and quantitative research, choosing the best approach for each question. I regularly conduct in-depth interviews, usability testing and information architecture research.• I recommend changes to product propositions, and improvements to content and user experience on digital and print products.• I work closely with product teams and other stakeholders at every step of the research process. Ensure that research provides actionable evidence for the team, and help them take ownership of the results and their solutions. • I spoke about content creation and testing at the Digital Publishing Innovation Summit in June 2017, sharing insight from BMJ’s research process. Show less

• Producer, BMJ product development

  • Apr 2015 - Present

  I led user research on digital and print products, and made BMJ's product development and user testing run smoothly.• I designed and carried out a research program for a major veterinary journal. My research led to the appointment of a new editor, an overhaul of the magazine’s content and a redesign of its look and feel. In follow-up research, reader comments were approximately 90% positive, including “fresh”, “contemporary” and “a huge positive difference”.• I won support from senior hospital staff to shadow doctors working in hospital wards. From this first-hand ethnographic research I gained insight into the everyday lives of some of BMJ’s most important user segments. • I won two internal employee awards in 2016, including one for keeping stakeholders informed about research on their product. Show less

• Production Manager

  • Feb 2014 - Apr 2015

  I managed the day-to-day production of online training courses for medical professionals.



Queen Mary, University of London

• United Kingdom
• Technology, Information and Internet

• Research assistant

  • May 2008 - Jan 2014

  I managed the Computer Science For Fun project, the UK’s largest free initiative to interest young people in computer science. I managed the Computer Science For Fun project, the UK’s largest free initiative to interest young people in computer science.



The Royal Institution of Great Britain

• Events co-ordinator

  • Aug 2004 - Apr 2008

  I curated and managed the delivery of scientific talks and events for the general public. I curated and managed the delivery of scientific talks and events for the general public.