Experience

Tate Oils LTD

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Accounts Assistant

  • Oct 2022 - Present

• Administrative Assistant

  • Jun 2021 - Oct 2022



Robin Hood Energy

• United Kingdom
• Utilities
• 1 - 100 Employee

• Senior Billing and Dataflow Officer

  • Oct 2018 - Jan 2021

  • Identifying and resolving billing and settlement exceptions to improve billing accuracy and efficiency. • Collaborating with colleagues to develop, streamline and standardise operational processes. • Taking ownership of complex customer complaints to provide long-lasting resolutions.• Adapting billing processes to match changes in regulatory requirements. • Compiling reports on back office performance and undertaking quality checks within the billing department.• Providing training and coaching to colleagues across the business, as well as on outsourcedprojects with external partners.• Testing billing and metering systems to highlight defects. Show less

• Customer Service Officer

  • Aug 2016 - Oct 2018

  • Resolving inbound customer queries, with a view to resolving on first contact and withinestablished SLAs.• Managing multiple inbound email streams and ensuring response times fall withinestablished KPIs.• Triaging more specialised queries to appropriate teams and departments. • Training new staff to resolve customer queries and utilise multiple industry systems.