Experience

Lifesize Plans

• Australia
• Architecture and Planning
• 1 - 100 Employee

• Chief Operations Officer

  • Sep 2022 - Present

  At Lifesize Plans, I demonstrate outstanding awareness of systems development and implementation strategies. I am responsible for overseeing the global expansion strategy and delivery of programs and operation whilst also exhibiting awareness of supply chain development and compliance mechanisms as well as excellent management of staff. I provide change agent functions to introduce innovations and foster change in a highly evolving market across the globe. I also maintain effective awareness of P&L operations as well as conducted strategy development processes to plan ahead of contingencies. Under this role, I conduct training and onboarding for staff and stakeholders and maintain a strong level of knowledge and awareness within personnel of organisational standards. I develop and uphold strong research and development practice to maintain innovations and to keep abreast with industry trends in providing alternative market officers. I engage in operational delivery and support and provide timely and effective assistance across all areas and regions.

• International Operations Manager

  • Oct 2021 - Sep 2022



United Franchise Group

• United States
• Retail
• 100 - 200 Employee

• National Operations Manager

  • May 2020 - Oct 2021

  At United Franchise Group, I was responsible for developing and sustaining national operations in launching and supporting emerging and established brands across the country. I efficiently managed projects and followed through with outstanding documentation and reporting. I also conducted timely and comprehensive financial reviews and forecasts, with a clear focus on abiding by marketing strategies. Under this role, I was also tasked with developing and enhancing existing marketing approach to expand the business and ensure continuity and sales increase. I coordinated with the staff and franchisees to engage in high-level training and development and built teams and coordinated with members to agree on priorities and develop strong rapport with multidisciplinary members. Furthermore, I collaborated with vendors to determine opportunities for expansion. I also coordinated with tenants and venue hiring managers to negotiate leases, resolve conflicts, and ensure that contracts were up to date. Additionally, I supported effective governance mechanisms alongside the growth and expansion of units whilst maintaining compliance with policies, legislations, and regulatory frameworks. Lastly, I attended to the systems development and implementation needs of the company towards positive outcomes in customer satisfaction.

• Support Manager - Emerging Brands

  • Jan 2020 - May 2020

• Operations Advisor

  • Nov 2018 - Jan 2020



Certified Pizza Bar

• Australia
• Restaurants
• 1 - 100 Employee

• Proprietor

  • Aug 2015 - Sep 2018

  As Owner of Certified Pizza Bar, I developed strong business ownership skills in attending to day-to-day priorities and navigating complex issues such as staffing, supplies, marketing, sales, and human resources. I attended to procurement and stocktaking needs to monitor newly arrived stocks and update inventories. My proprietor duties involved developing effective small business operations, including handling finances and other relevant financial considerations and obligations; and working worked with consultants and experts to develop the menu and to coach and build operational teams. I exercised effective multitasking skills in managing multi-site locations through day-to-day management. I also developed and executed marketing campaigns and provided assistance in rostering and scheduling these marketing releases in a timely and effective manner. I built and enhanced network of suppliers, customers, and vendors to maintain and uphold day to day operations. I also upheld sound customer service practices and managed conflicts and concerns in a methodical and effective manner and managed store fit-outs and ensured the continuity of services despite renovations and minor works.



Walker Group

• Singapore
• Food and Beverage Services

• State Operations Manager

  • Feb 2012 - Aug 2015

  As State Operations Manager, I efficiently developed managerial capabilities in a highly dynamic and fast-changing environment and developed empathy and sensitivity to the needs of grieving families during difficult transitions in their lives. I assisted in preparing for funerals, last rites, and other similar ceremonies. I also provided effective human resources by actively attending to the roster. This role further entailed attending to stocktaking and inventory management for food, catering, refreshments, and supplies. I developed a highly robust network of suppliers and vendors to provide a wide array of services. I also managed funerals including the day-to-day services, fleet management, and operations delivery. Lastly, I exhibited mastery of operations and maintained awareness of new trends and innovations in the industry to offer a diversity of services to clients with discerning needs and differing preferences.


Just For Fun Party Hire
• Events Services
• Proprietor

  • Feb 2011 - Jan 2015


Logictivity Pty Ltd

• Australia
• Business Consulting and Services
• 1 - 100 Employee

• Marketing Assistant

  • Jan 2011 - Feb 2012

  As Casual Marketing Assistant, I provided timely and effective assistance in developing seminars and executing them to various audiences whilst attending to the day-to-day operations of the team by conducting checks and by proofreading documents and presentations. I ensured the proper set-up of presentations and audio-visual equipment to execute promotional activities. I also assisted in product development and provided inputs whilst maintaining constructive relationships with producers to come up with the best products. Furthermore, I managed databases and ensured the quality of entries to maintain accuracy and integrity at all times, including in the production of reports and summaries for senior management. Finally, I coordinated and liaised with various suppliers in line with the need to expand networks and maintain effective interpersonal relationships with other units, departments, and agencies.


Refined Gardens Landscaping
• Construction
• Maintenance Supervisor

  • Jan 2008 - Jan 2011