Experience

New Horizon Communications

• United States
• Telecommunications
• 300 - 400 Employee

• V.O.I.P. Engineering

  • Feb 2016 - Present



Lexifone

• Rochester Area, New York

• Senior Engineer Technical Support

  • May 2014 - Present

  Assist sales team in technical conversations with potential partners of Lexifone. Offer options for integration with our service to be resold to our partners’ client base. Resolve questions and concerns in timely manner to provide clients a positive experience with our service. This includes recommending best practices for the use of our translation service, investigating reasons for call failures, resolving billing matters. Monitor recorded calls to ensure seamless client experience and provide daily report to software development team. Maintain Local Area Network for Rochester based office. Assist employees with set up and use of PC’s. Act as Help Desk for questions or issues pertaining to any IT needs. Initiated program through Rochester Institute of Technology for exchange students to assist in multi-lingual market studies for quality call testing. This resulted in the establishment of a benchmark for translation accuracy. Show less



EarthLink

• United States
• Telecommunications
• 700 & Above Employee

• Voice Transition Specialist

  • Oct 2000 - May 2014

  Integrate EarthLink Business Hosted VOIP solution for new and existing clients LAN, to provide a seamless transition. In addition, work with new and existing clients PBX Vender to turn up EarthLink Business SIP trunking product.

• Hosted IP PBX Activations and SIP activation Specialist

  • Oct 2000 - May 2014

  Team Lead of the Hosted Voice and SIP activation group within the Service Delivery department of EarthLink Business. This group contains 9 individuals with a various range of skills, my role supports and educates these 9 individual to help them achieve their full potential within their job function, resulting in smooth transitions for our new and existing clients to our Hosted Voice platform or to a SIP based services.

• Voice and Data Engineer

  • 2000 - May 2014