Experience

L&Q

• United Kingdom
• Real Estate
• 100 - 200 Employee

• Community Capacity Builder

  • Jun 2015 - Present

  I provide specialist advice, guidance and solution-focussed coaching to empower individuals and not-profit organisations serving the communities of Trafford to start, grow their income and impact, and build their resilience. At any one time working to help a caseload of 30+ clients to achieve their goals- from a resident with a start-up idea, to the Trustee board of an established charity.

• Voluntary Sector Funding Lead

  • Jan 2012 - Jun 2015

  As the first-ever Funding lead for Thrive, the Trafford Council-contracted infrastructure support service for the borough’s Voluntary and Community Sector, developing and leading a team which delivered a specialist funding support service to non-profit organisations. The service helped our clients to attract over £2 million from a range of charitable and other sources

• Inward Investment Officer

  • Jan 2009 - Jan 2012

  Responsible for generating income from charitable and other sources, in order to increase the social impact delivered both by Trafford Housing Trust and by not-profit organisations serving THT communities.

• Tenant Involvement Officer

  • Jun 2007 - Jan 2009

  Empowering social housing residents to start and grow community initiatives and to provide scrutiny on landlord operation in order to maximise customer service and satisfaction. Facilitating a Residents Panel which managed investment of £150 000 p.a into community-serving initiatives and environmental improvements serving the neighbourhoods of West Trafford.



3M

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Customer Service Agent and Staff Training Lead

  • Jun 1997 - Jun 2007

  Based at UK Sales Office of Multinational Industrial Manufacturer. Responsible for Day-to-Day Account Management of B2B clients across adhesive and abrasive divisions, ensuring continuation of supply chains, prompt deliveries of goods, and correct invoicing. Also led on development of training materials and delivery of training to colleages on end-to-end utilisation of our internal customer service processes. Based at UK Sales Office of Multinational Industrial Manufacturer. Responsible for Day-to-Day Account Management of B2B clients across adhesive and abrasive divisions, ensuring continuation of supply chains, prompt deliveries of goods, and correct invoicing. Also led on development of training materials and delivery of training to colleages on end-to-end utilisation of our internal customer service processes.



British Gas

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Service Representative

  • Jun 1995 - Jun 1997

  Based at Regional Call Centre. Responding to customer enquiries, updating readings and data to ensure correct and prompt household utiility billing, dealing with written correspondence, resolving queries and disputes raised on customers' behalf by industry watchdog and consumer advocate bodies. Based at Regional Call Centre. Responding to customer enquiries, updating readings and data to ensure correct and prompt household utiility billing, dealing with written correspondence, resolving queries and disputes raised on customers' behalf by industry watchdog and consumer advocate bodies.



Oldham Council

• United Kingdom
• Civic and Social Organizations
• 700 & Above Employee

• Secondary School Teacher

  • Sep 1994 - Jun 1995

  Teaching Modern Languages (Spanish and French) to students aged 11-16, in secondary schools across the borough (supply contract). Teaching Modern Languages (Spanish and French) to students aged 11-16, in secondary schools across the borough (supply contract).



Newcastle City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Library Assistant

  • Sep 1993 - Jun 1994

  Counter service and general customer service duties at public libraries across the city. Part of a pool of staff working flexibly at branches according to rota and demand. Counter service and general customer service duties at public libraries across the city. Part of a pool of staff working flexibly at branches according to rota and demand.



inlingua

• Switzerland
• Education Administration Programs
• 700 & Above Employee

• English Second Language Teacher

  • Sep 1991 - Jun 1992

  Teaching English to groups of young people and adults Teaching English to groups of young people and adults



inlingua

• Switzerland
• Education Administration Programs
• 700 & Above Employee

• English Second Language Teacher

  • Jan 1991 - Jul 1991

  Teaching English to groups of children and adults. Teaching English to groups of children and adults.